No refunds was provided for a cancelled tour although the email cancellation clearly stated a refund would be issued to my credit card. I contacted the vendor with no reply, still waiting for reply to emails.

I booked this tour from Glacier Tour (glaciertour.no) which was cancelled on September 27 due to "unforeseen technical problems with the boat". We received the email of the cancelation where it clearly stated that a full refund will be provided. No refund has been applied to my credit card. The tour notification was September 23 for a tour on September 27. I email Glacier Tour via the email above and received no response. As of October 12, no refund has been issued.

This was a really excellent tour in every respect and we would recommend it to others. The boat was comfortable and the entire crew was friendly and professional. Above all, this is a great way to experience the magnificent scenery of the Fjærlandfjord and the glacier.

Absolutely excellent! I highly recommend this tour. You see so much natural beauty and the glacier was a once in a lifetime experience.

Despite the very rainy day (our third in a row since entering Norway!), this tour was very fun and we enjoyed every moment

An excellent day out. The bus was comfortable and the cruise was smooth sailing with great guides for both. I didn’t start the day expecting to have to wait for sheep and cows to get cross the road!

The trip stopped and showed highlights along the road and Fjord. The operators were friendly and very well I formed. The entire trip ran on time and everyone was well taken care of.

Everything was fine. Excellent views and impressions! The glaceries and waterfalls are amazing. Fjords are beautiful!

First, the bus was 15 minutes late and not suitable for long distances ( the chairs are small & not clean). Second, the tour guide volume was too low. We told the driver that we couldn’t hear anything and he did not resolve the issue. He was holding the mic in one hand while driving with the other, which is against safety. This is the first time we have encountered a driver who is also the tour guide. This work is usually divided among two people. We did not learn any information about the areas we passed by.

The trip was great, there was bus part and boat part. But it was a rainy day, so we had to stay inside the boat, but still had great views and history. The boat stoped about midway to pick up more passengers, so it became crazy crowded and uncomfortable...I think it was overbooked..The bus part was great and we saw interesting places..

Amazing views. It was raining the whole time we were in Bergen but it was still very much worth it They take you pretty far so the bus/boat/bus ride is a little long but the views are amazing on the way and there is no other way to really get there other than that NOTE TO THE TOUR OPERATOR: Ditch the glacier museum for an hour. Would have much rather spend time at the glacier and the Viking church then a hallway with a couple of exhibitions.

Overall this was a fun experience that I recommend. The scenery is beautiful, the glacier is spectacular and not to be missed! The Stave Church is so interesting! A couple of things with the timing could be improved to make this a 5 star experience. Our guide didn’t know that a tour of the Stave Church was included and he had us standing outside the gate trying to take photos. Luckily the gate guy knew and told him. But boy were we rushed! The tour guy had to fly through his info and as soon as he was done we were rushed back outside. Not the 30 minute tour it said it was, more like 10 minutes. Then the glacier museum was way too much time but we were rushed at the actual glacier! The museum is pretty bad, a couple of mannequins and a weird plastic glacier cave with a dead arm in it. Random and funny, but not 1.5 hours worth. Everyone got bored and sat around waiting to leave. But then we were super rushed at the actual glacier! Only about 30 minutes there and after you walked down, took photos and walked back that was all your time. The glacier is the whole point! There were also these amazingly huge waterfalls that we either didn’t stop at or were super rushed through. You can’t take photos from the bus windows because of the rain. It’s a long trip, getting some stops to see more and getting more time at the highlighted places would have made it great. Feeling rushed at them wasn’t ideal. Our guides had thick accents and were hard to understand at times, and they did ready from scripts, but overall it was a good time.

Everything was very well organized. Although there were many stops and many people involved, everything went smooth, from the pickup to boat and bus transfers. All the crew was really nice. The views were amazing and the Glacier Museum was a pleasant surprise. The only thing to be improved is the boat: it runs on Diesel so there was a quite strong smell of exhaust gases both on the exterior and on the interiors the boat.

Nice cruise. It started in Vik and stopped in Balestrand and Fjærland, where we visited the museum (1 hour with a 20 mins video, maybe too much) and the Bøyabreen viewpoint (really nice, 15 mins). Natalia, the guide, was really helpful and nice. The negative aspect was that the boat was not electric and the smell of the fuel was very intense in most of the trip, and there was no free time in Fjærland to visit the famous bookshops and explore the village. It rained when we did the cruise and most of the time we were inside, the windows could be bigger but it was OK and there were some options to eat and drink (also Natalia there, very nice too)

Great way to see a fjord and glacier up close. They also had blankets and took a Polaroid picture for us! They had sandwich, waffles, and snacks for purchase on the boat. Views were wonderful. The glacier museum was really cool; the climate exhibition was fun, and the show was an extreme wide screen and gave an up-close view of the glacier. The glacier itself - you get right under it, and you can take your shoes/socks off and go into the freezing water! Sonny and Natalie were great guides! They made sure you were having a great time. :)