My husband and I and another couple went on the Fjord Bus Tour in Tromso, Norway in September 2024. Our tour guide was Anastasia and Are was our driver. Anastasia was an amazing guide! She had so much information on Norway, including the culture, lifestyle, and history. We all really enjoyed the local snacks offered, especially the lefse dessert and reindeer salami. The places we stopped at had amazing views of the fjords, and lunch at the hotel in the village was delicious (fish soup, bread, and coffee/tea). There was actually an issue with the lunch reservation, but Anastasia handled it well and we didn't have to wait long even with the hiccup. The photos she took of us turned out so well! My husband and I just used the free lower quality version, but there were high-quality ones available for purchase. The photos were available for download very fast after the tour which was nice.

Juan and Andreas were absolutely amazing! Andreas is a really skilled driver and an even better photographer. Juan - the guide - was really entertaining. He shared the science behind the lights as well as small anecdotes. This made the whole journey really entertaining and enjoyable. They even stopped midway on the way back when they spotted some more activity in the sky and we managed to see the lights again from a different location. We took tours with three different agencies on three consecutive days and this was the best considering the whole package. I cannot recommend them enough. Keep up the great work, guys!

On our honeymoon to Tromsø we went on two of the Best Arctic tours. Firstly, we went on the fjord tour hosted mainly by Ivan (apologies I don’t know the correct spelling). He was a fantastic guide and really knew his stuff. He built great rapport with the whole group from the get go and really made our trip. He is an asset to the company. Secondly, we went on the Northern Lights chase hosted by Anastasia. A once in a lifetime journey to see the aurora Borealis for the first time in such a special place. We have fallen in love with Tromsø and Anastasia made the tour so special for us. She too is a fantastic member of staff. We can’t sing her praises highly enough. Thank you Best Arctic for making our honeymoon and giving us special memories together. All the best, Chris and Courtney from Scotland

The snowmobile staff was awesome. They really did a great job preparing us to have a fun safe ride. It was thrilling to ride a snowmobile for the first time. You get a hour long bus ride a ferry ride and a bowl of hot soup too. I definitely recommend this tour.

We booked our Fjord Tour from Best Arctic directly from their website a month before our visit to Tromso. Best Arctic as the name suggest was really best tour operator in Tromso. As per guideline people gathered 20 mins earlier in the lobby Raddison Blue. Best Arctic has a cute office there. We were given Pink bands to wear as many day trippers of various activites were also present. We waited when our tour guide Juan came up and took all the tourists for boarding the Red Bus. Next started our journey through Tromso. Juan is a nice chap and is very kind and knowledagble about the nature around him. Our driver was a local named Katharina who was really nice and warm person. Juan guided 14 of us always answering our queries, taking our pictures and also sharing little trivias of the fjords we visited in Kvaloya and Sommaroy. We were provided with proper bathroom break and were taken to a fisherman's cabin up in Sommaroy where we had our lunch. The landscape outside the cabin was just breathtaking. Thank you to Juan and Katharina for the hospitality and also to local person ( whose name I have forgotton sry) of Sommaroy whose cabin we used. People do come for NL in Tromso but people should also take this tour to see how beautiful Northern Norway's landscape is.

I really enjoyed this concert. It was an interesting mix of organ/piano, tenor saxophone and soprano and a lovely selection of music - familiar and not so familiar. It was my first night in Tromsø and a lovely way to start my trip.

Wonderful experience. The dogs are so friendly and clearly love sledding. We had a lovely soup (vegetarian for me and I was told the fish soup was also good) and a hot drink and then we went out on the sleds. At first I was a little worried as there seemed to be a lot to take into consideration when in control but it was really easy actually and so much fun! Also incredibly beautiful I got some stunning photos. The staff were all really nice and friendly as well. Was a really special experience, fully recommend it!

DOG SLED EXCURSION: PROS: The man who dealt with us on the help desk when it was cancelled really did do everything he could to help us and showed genuine empathy. Full refund was given. CONS: No communication prior to cancelling, just waited for us all to turn up to the desk ready and excited (I don't believe it was that last minute a decision). No options at all for alternatives. Other dog sled company didn't cancel and were even more remote location (plus told me this was perfect weather and they never understood why big tour operators cancel). NORTHERN LIGHTS CHASE BY MINI BUS: PROS: When we did finally set up the campfire, the atmosphere was nice and beautiful remote setting. There was initial excitement doing the 'chase' but it did wear off quite quickly especially as I was feeling so ill from the heat on the bus. CONS: Bus ridiculously hot - felt ill. She said this was how they like to keep the bus. With the weather being very bad for most of the evening plus we had been told activity was not likely to improve, a few of us agreed it might be best to call it a night (which the guide agreed with) and we asked for a vote (which didn't happen) but we ended up staying till 12.20 which was described as the magic hour (felt this was more what the guide wanted to do)  Very late before finding somewhere to stay and light a fire and we still hadn't eaten or even had a hot drink which kept being mentioned. One person was complaining about no opportunity for toilet break in 3 hours. We were told we would be having a sandwich or wrap which would have been easy to eat and filling. Instead we were given turmat soup in a packet which we were put off eating after the guide told us how difficult they were to use and eat from. So we had no food all evening in the end. I would have brought snacks if I'd known. It would have been even more difficult to eat as there were no fold away stools or chairs to sit on. So we were basically stood the whole time and a few of us had to keep going and sitting on the bus. It felt like we were just waiting around to be taken home. When the tripod and professional camera was set up by the guide this became her main focus for the rest of the time with little interaction with us or checking how we were doing. Could see a couple of times I needed to get past on/off bus but was made to wait several minutes each time. While I was on the bus resting my legs and trying to warm up a bit the guide took professional photos of only 2 couples (which I didn't know about at the time). We should have all been made aware this was happening and each had a professional photo to download, very disappointing.  A group of the tour were shown a small green area through her zoomed in camera (this was not visible to the naked eye) and I couldn't see being at the back. When the group moved away I asked if I could also have a look only to be told 'I already zoomed in on the photo for them to see'. Basically didn't want to do it again for me, which would have only taken seconds. A shame as my camera even with night mode didn't pick anything up. My 3 stars are for: Full refund for dog sled. How the man at the help desk tried to help. Pros of northern lights chase as mentioned above. Sadly a few more cons than pros and I think I would rethink booking excursions through a big tour operator. My advice is to use smaller family run, more personal services. I can recommend Northern lights dog adventures and I have heard that guide gunnar is very good. I know there are many positive reviews for best arctic so you may not encounter the things that we did and could have a great experience.

Excellent tour. Well organised, friendly and informative. Weather conditions were not great but with persistence and guidance from Enrico we saw the lights and took some photographs. The additional major plus factor was the camp with inside fires and hot food to warm up. Highly recommended.

Some of the slow drivers should have been made to go to the back and use a less powerful machine. It affected the better drivers adversely and dimmed enjoyment. However it was beautiful none the less

For a tourist trip, with multiple coaches arriving throughout the day, they did an incredible job of keeping this authentic. From great information from enthusiastic staff, to a fireside lunch and the fantastic husky ride, it really was an amazing way to spent a few hours. A must do if you if are considering something like this, couldn't fault it.

Worst company i delt with with zero customer satisfaction and they only care about the money. I had booked two trips on the same day with the promise that the 1st trip finishes by 5 or 6. Hence the 2nd trip was a private tour for the aurora hunt and starts by 7:30 pm. We finished the first trip and returned to tromso by 6:40 as we were late by best arctic and one meber from my group got really sick. Henc, i went online to search for an emergency number and couldnt find any. The next day i went to the office and told best arctic about the situation, and without any hesitation or consideration they told us to contact the ensurance for a refund. They didnt offer any reschedule nor refund; noting thay we paid 19,000 NOK. When I told them that we couldnt find an emergency number; they said you should call the land line. The private tour for aurora hunt was made just one day prioir and the cancelation policy gave us 48 hours gap; this made us fall in a gray area due to short term arrangment. To our surprise we were not compensated nor satisfied and we paid a fortune for this trip. My advice dont go for big names when organizng your trips as we were told that best arcyic were the best and in reality and based on our experience they were lower than expected. They only care about money.

This was our first time snowmobiling and we had a really good time! The views are incredible and all three of our guides (Mike, Pablo and Ludvig) were great. I was nervous but they encouraged me to try driving and I'm very glad that I did, so special thanks to them.

It was a long 2.5 hour ride to the Finnish Border. Our Guide Georgios tryed hard and we finally found the Northern Lights. Thank you!

What a sensational experience. Loved every second of it, and memories to last a lifetime. Very special indeed! Very happy that the dogs are cared for very well and love the job they are doing!