May 11, 2023 Husband and I were on the ship, just outside the port, eating breakfast, waiting to leave the ship when the Breakaway's Captain announced that it was too windy and unsafe to take the ship all the way in to port, so the day was cancelled. I immediately called the tour operator to let them know that our ship would not be in so we couldn't show up for the excursion. They told me no refund because they had to "pay the guide and transportation." I was told to make a claim through my trip insurance. I did not intend to cancel, just couldn't get to the island! A refund inquiry through Tripadvisor told me that since I had only called one hour before excursion and other ships had made it into port I would not receive any money back. (Like I had any control over these factors) Be AWARE that trip insurance does NOT cover excursions unless you specifically add the cost of them to the policy, this also increases the policy cost! As I'm pretty sure our tour spots could have been filled by other ship's passengers, I don't know why my $470 had to be used to pay the guide and transportation. Disappointed not only in missing the Malta experience, but in this policy when factors are beyond your control.

We were unable to go on this tour due to terrible weather. Our ship was unable to dock. But I just want to say how much I appreciate the tour company and their speediness in refunding our money. Thank you!