Dear Patrick, Thank your for your review. It is indeed very unfortunate that your travel documents stated we had flexible return times. This was the case before Covid-19 and we needed to start out with a much more limited schedule after Iceland opened its boarders and we started to welcome travelers again, as we could not know how many travelers we would welcome in the first weeks and months with travelling still being so fragile. Our plan is to turn to a full schedule again this fall if there will be no travel restrictions in place. Regarding the time we do pride ourselves in being on time for our tours and transfers and we do ask our guests to be present and visible at least 5 minutes before scheduled departure. As we also take pride in listening to our guests we will from now on make sure that our driver on the last transfer of the day from the Blue lagoon to Reykjavik looks around and waits for a couple of minutes before heading to Reykjavik. Despite your transfer experience we still hope that you enjoyed your time in our beautiful country. Best regards, Inga.

Hello, and thank you for taking the time to share your experience with us. We´re sorry to read about what happened and would love to hear more about it. Feel free to email us at info@re.is with your booking reference; our team will be happy to help you. Have a wonderful day!

Dear 175laurelynb, Thank you for taking the time to write a review. We have put our pride in being on time for our tours and transfers, but perhaps 1 minute could be something we should look into, perhaps even 3 :), but we always recommend to be present and visible for your pickup or transfer at least 5 minutes before scheduled departure. I am glad to hear you were satisfied with our Volcano tour on the day prior. Regarding counting in the vehicles that is not done on the transfer buses as we use passenger lists and each transfer is considered one way because some guests only book one way, some go to the airport after bathing, and others might stay overnight at the hotel at the Blue lagoon. On our day tours it is of course necessary as the same group of people returns to the city with the same bus, but again that varies with Blue lagoon transfers. Thanks again and we hope that you still enjoyed our beautiful country!

Dear le371, Thank you for taking the time to write us a review. I would be very grateful if you could send me a line with the date and times in question (info@re.is) so we can talk to the driver in question as his behavior is not acceptable and we sincerely apologize for that. I also do not understand why he did not let you board the bus. Our website does not say that we have a bus leaving every hour, however for a period of time we had two timetables on our site, one that was live for this summer and another (printable) that valid from next fall when we will return to a full schedule. This did indeed create some misunderstandings with our customers so we ended up removing the one that was still not valid and have changed the set-up on our site. Regarding our timetable we had to start our slowly this summer with a more limited schedule after Covid-19 as we did not know how many travelers we could expect and are therefore leaving daily from the Blue Lagoon at 2pm and 6pm. Thank you again and hopefully you can give me some details so we can look into the driver in question. Best regards, Inga and the team at RE.

Many thanks for your great review, we sincerely appreciate it. We do have child seats in place and all our coaches are now under 4 years old, and most of them under 2 years old :)