I planned the Fado dinner experience for my husband’s birthday which we were celebrating in Lisbon. Our evening started out very nice. Our driver arrived on time and took us for a ride through the city center and to the river. At the restaurant, the service, Fado musicians and food were all great. The reason for only 3 stars is due to the fact that the tour operator “BeDriven” did not coordinate with the restaurant to let them know we paid in advance for the dinner. The restaurant had absolutely no record, even with our confirmation email, event ticket through Trip Advisor/Viator including the booking reference number. Our driver came in to help us and the restaurant deducted a significant portion of our bill. However, the whole ordeal was extremely embarrassing and overshadowed what would have been a very enjoyable evening. I would avoid this particular tour operator in the future and seek out a more reliable one. 5 stars for our driver, venue and musicians, 1 star for the tour operator.

Stay away from this company. We booked and paid transportation from our apartment to airport and no one showed up! It was an early morning flight and we could've missed it because od how irresponsible this company is!

The booked driver wasn't at the meeting point We tried to contact him but he wasn't answering calls, texts or WhatsApps so we joined the normal taxi queue Terrible service - never use them again

The Fatima day tour by Mr DaSilva was GREAT! He’s not only very resourceful but also extremely patient and helpful. We really enjoyed his leading our tour. We three all give him BIG Thumbs up!!!

This tour cancelled on us at the last minute without a reason. This cancellation left us with a very bad experience. Do NOT take this tour!

Great trip! Jean our guide is friendly and a pleasure to go on tour with. We appreciate the fact that he picked us up from our hotel (and sent as back, after the tour)

I cannot say anything positive about this company. They cancelled the tour at 5pm the day prior to our scheduled activity and did not give us a way to contact or communicate with them or find another tour. This tour was for 6 people who planned a special day around this tour and BeDriven totally let us down. It was very upsetting and disappointing. As a travel agent, I will never use them again.

Gustavo guided us through these beautiful villages and shared the history and significance of these lovely places. Do not be misled by my lack of poetic prose, he wove a narrative of these places and this remarkable country that left me wanting to learn more. As a seasoned traveler, I highly recommend this tour and Gustavo.

Train strike cancels express trains first without any notice leaving passengers running from platform back to queue at ticket counter with no help or consideration from staff making it impossible to rebook for next train. Use Flixbus or Rede Expressos bus instead, more reliable & cost effective with new bus station in Porto.

I had a great time doing this tour. The driver was very nice and knowledgeable. the wine tasting was delicious. We were delighted with the tastings, views and the way that the staff did everything to feel like at home.

Very intimist dinner while ear Fado! An amazing evening. The driver was puntually and took us to very nice places before dinner.

WORST AND DON'T USE. We used Viator to get a shuttle from our apartment to Lisbon airport in July and we had a great experience. But for this operator, we booked a reservation and paid at least one week in advance, and kept requesting to confirm a pick up location as we particularly needed to be picked up in front of our apartment since we had several heavy luggages. They did not confirm until the day before for 6:30am pick up, and they insisted that their driver could not come to our apartment despite the fact that another driver could in July. And they still charged us. My understanding is that the operator does not have a certain license when they could not come into some streets. Unless you are staying at hotel on the big street, I would recommend not using this operator.

Eduardo has lots of patience when it comes to the wine tasting. I found it a little long. Eduardo knows Evora’s history very well and explained it in a wonderful way. Great guide!

Joaquim Was an excellent guide! True was a great experience and we appreciate his talent and hospitality During our tour to Fatima!

Do not bother booking with them because they do not show up. The trip was confirmed and payment was made the day before. When we arrived at the airport no one was waiting for us and they said for whatever reason I was not on the schedule. Very disappointing service. I should have paid more attention to the other reviews.