Rented Kia 4 door from Firefly Rental at Faro Airpor. Whilst on airport it is offset from Main Rental groups and behind Hertz. This company is a budget subset of Hertz. Unable initially to find Firefly unit we went to ask Hertz for directions and as disabled they kindly drove us over to Fireflys checkin. The staff handled the checkin well but when checking the car, which was relatively new and unmarked, the check list showed Security vests and Warning triangle were present. They were not. Returning to the office, the staff initially did not believe but finally handed over one safety vest. No attempt was made to brief us on the car and its onboard systems which had been left in German. No instruction booklet etc. We were instructed to return the car to Hertz at the end of the rental. The return was handled efficiently and with curtesy and they then supplied a safety triangle which was placed in the boot. Overall, good car, very good price but might as well pay a bit more and deal with Hertz which is closer to the terminal and will provide wheelchairs .

First time taking my girls abroad by myself . So was quite anxious . Booked the private transfer . The chap ( can’t remember his name ). Was super friendly and kind and made me feel totally at ease . Even recommended a Tuk Tuk for the next day and spoke to us all the way to the hotel . Thank you so much