Dear 448alanap, Thank you very much for joining our partly guided tour to Mount Rigi and for taking the time to rate your experience. We are sorry to hear that the tour did not meet your expectations. As stated in the description, the tour is accompanied by a professional multilingual guide from Zurich to Weggis and from Lucerne back to Zurich in the evening. In between, our guests individually explore Mout Rigi with the help of a comprehensive information booklet including train schedules, recommendations of sights and activities and orientation maps. While Mount Rigi can certainly also be visited without a tour, the information provided by the tour guide combined with the liberty to explore a destination at one's own pace are the main reason why guests opt for a partly guided tour rather than an individual visit. Lucerne is a small town with a picturesque Old Town and world-famous sights like the Chapel Bridge and the Lion Monument that attract visitors from all over the world. With 80'000 inhabitants and more than 9 million visitors per year, it is undoubtedly one of the touristic hotspots of Switzerland, but has still kept its charm. Switzerland is known for its high standard of living and the high costs associated with it, which is also reflected in restaurant prices, especially so for relatively remote mountain restaurants, which face much higher costs for obtaining and transporting food and beverages than urban eateries. Since lunch is not included in any of our tours, all guests are free to choose between a packed lunch, a self-service restaurant or an à la carte restaurant within their budget. We hope that you will give us a second chance to show you the beauty of our country on a fully-guided tour during your next visit to Switzerland and remain with our best wishes until then. Best regards, Amanda from Best of Switzerland Tours

Dear H3463KVtammyc, Thank you very much for participating in our partly guided tour to Rigi and taking the time to share your experience with us. We are glad to read that you enjoyed the cogwheel train and the boat ride despite the various aspects mentioned. Cloudy and rainy weather is typical in Switzerland, especially during this time of the year. For this reason, all our tours take place as planned regardless of the weather. While we fully understand that Mt Rigi is more enjoyable on a sunny day, we believe that taking the cogwheel train and cable car are still memorable experiences despite the weather. The booklet that our guests receive in the morning has proved to be understandable, but we regret to read that you had difficulties finding our meeting point in Lucerne. Our guides are always approachable in case of any occurring questions, but we are happy to read that in the end everything worked out well with the help of our office team and you found the bus to return back to Zurich. We hope that you take fond memories of your stay in Switzerland and look forward to welcoming you on tour on your next visit to our wonderful country! Kind regards, Ambika from Best of Switzerland Tours

Thank you, Mohamed, for your good review of Mt. Rigi mountain. We do offer a partly-guided excursion from Zürich by coach to this lovely destination, but it seems you did the trip on your own by train. We have written TripAdvisor that is seems to be misplaced as you do not review our full day tour from Zürich but they didn’t want to replace it so we just like to highlight it for future visitors that our tour is held by coach to Weggis where we take the cable car up to Rigi Kaltbad and continue with the cogwheel train to the top of Mt. Rigi. Descent is by cogwheel train to Vitznau followed by the lovely boat cruise to Lucerne. Return to Zürich is again by coach. Best regards