Dear Sylvia Thank you for your review. We were already in contact with you via your booking agent and have explained you the situation. We have apologized that you have missed the tour and have looked into this matter to find out what happened and informed you as follow: We had a record of your booking for 2 adults but no mention that a pick-up from Zürich Airport is requested. Therefore, we had registered your booking for a departure from the main bus terminal Sihlquai. When customers are missing at the time of departure, we try to get in touch with them by contacting them on the number provided on their booking. You mentioned you had our phone calls registered. Our coach left the bus terminal Sihlquai and should have made a stop at Zürich Airport, since we should have assumed that someone waits there. From April to October, we always stop at the Airport, however due to a misunderstanding (maybe as it was still the beginning of the season) and a late departure from the bus terminal, this stop at Zürich Airport was not made. I have followed the situation up with our tour guide as well as the staff that was on duty at the departure point to make sure, this does not happen again. One of my colleagues must have contacted you again (the second) call as she wanted to offer you our second tour to the Rhine Falls with Stein am Rhein, which we operate in the afternoon. We of course understand your disappointment and have already authorized a full refund via your booking agent of course. The refund may take a couple of days to be processed. Thanks for your patience. We hope you still enjoyed your holidays and stay in Switzerland. With best regards

Dear Kim, Thank you very much for your feedback – we are glad to hear that you enjoyed the scenic drive to Northern Switzerland and the Rhine Falls. Our morning tour to the Rhine Falls allows our guests to see Europe’s biggest waterfall in just half a day. While our tour guides are responsible for our tours to run on time, we are sorry to hear that they made you feel rushed and that your experience was hindered by unpleasant waiting times that occurred due to the high number of visitors on that day. It is of course possible to travel to the Rhine Falls individually by public transport. However, having a tour guide with you, who serves as a facilitator and as a direct contact person in case of any occurring questions, is the reason why many people opt for a guided tour instead of an individual visit. We are sorry to hear that our tour to the Rhine Falls did not live up to your expectations and hope that you were still able to enjoy a great stay in Switzerland. Best regards, Best of Switzerland Tours

Dear Visitor Thank you for joining our tour to the Rhine Falls. We are sorry, that you did not find them impressive. They are the biggest waterfalls in Europe and for many visitors are a great experience, but this of course also depends on what you’ve seen prior. I do agree that compared to some of the most famous and biggest falls in the world like Niagara Falls or the Igazu Falls the Rhine Falls are significantly smaller. Still to feel the forces of the water standing a few steps away, filling the spindrift and hearing the loud sound of the rumbling waters is for most of the visitors something special. We hope you enjoyed the rest of your stay in our small, beautiful country. Best regards