Thank you so much for taking the time to share your experience, we're so glad you enjoyed it

Hi Andrew H We have no record of your booking. Do you think it’s fair that you can damage our reputation while you remain anonymous? In any case you may have noticed that there is a worldwide crisis caused by Covid 19. Most of our thousands of great customers who have had to cancel their trips to Italy have been patient and understanding. Not you, you are a part of the problem, not the solution. Tripadvisor itself advises: “Support this operator: Times are tough for the travel community right now. To show your support, consider leaving a review or posting photos of tours and experiences you have taken. Your support will go a long way in helping tour operators worldwide get back on their feet down the road” We have a staff and a community of people we support that rely on tourism for their livelihoods here in Italy. They need this income to support themselves and their families. Italy has been under the severest lockdown in Europe. We were not allowed to go to our office and work for months. Our staff have been furloughed as advised by the government. We’ve done our best despite these unprecedented conditions to work with our clients to resolve this situation to the best of our ability. Our business is based in Italy and we are subject to Italian laws. We are waiting for grants and support that has not yet arrived. The Italian law Legge 24 Aprile 2020 N 27 Articolo 88 Bis provides that our business can offer a voucher and is not required if unable to give a refund. The Italian government is trying to protect businesses and livelihoods in Italy- not have them suffer serious economic damage by reviews such as yours. We have gone a step further and are working with our clients to provide vouchers if required until the end of 2022. We look at every client’s needs on a case by case basis. We treat real hardship with compassion. You indicate you are in the process of a credit card dispute and you threaten to also damage our reputation by recommending Rick Steves delist us. Please know that we don’t kowtow to threats to destroy our reputation. We’ve been recommended by Rick for 20 years and for good reason. We are in business because we have good customer service and the thousands of good reviews over the years will attest to that. And by the way if you look at Rick’s own Coronavirus FAQ page, you’ll see that his wonderful company is dealing with the massive task of refunding and crediting for future tours as well. If you actually are one of our customers, we advise you work positively with us to become a part of the Covid 19 solution and stop being a part of the problem.

Thanks!

What a lovely thank you. We really appreciate your taking the time.