Dear guest, we appreciate the time you spent to write such a negative review and we are not surprised to receive it, as you started complaining as soon as you got off the ship, in fact you disembarked at 8, while the appointment, that you confirmed by message, was at 8.30, the time when the others disembarked; you then continued to complain about the roads, bumpy in your opinion, about the driver's guide, for over 20 years on the roads without ever an accident, about the weather on Etna (we are at 2000 meters and you cannot expect to find the Hawaiy Islands), that you could not visit the craters, but this takes 2 hours and was not included in the tour and we certainly cannot force others to wait; then you complained that the group was only 5 people, while the other 3 were delighted ..... I could go on and on but I'll stop here. To find out how the tour went I recommend reading the next review, which, ironically, it was left by the others on the same tour. A tip from a true Sicilian, think about enjoying life and the beauties of the world instead of complaining and whining about everything. All the best