Good mode of transport connecting the airport terminal and Venice. It was easy to navigate and figure out way around. We had to wait in a queue for over an hour though which was frustrating. But this was around midday so I guess the boats have stopped for lunch. It’s a lovely way to enter Venice but you don’t see much from the boat as we were in the lower deck

Outbound airport to Venice, had to queue 30 mins for the boat, packed in like sardines in an enclosed cabin, not quite the lovely experience I was hoping for. Return, what a nightmare, 3 boats turned up, all packed and no room, 20 minutes apart, had to sprint across Venice, with luggage to catch a wheeled bus, got to the airport 20 mins before departure, thanks to the airport staff and security that got us to the plane with seconds to spare. Regret paying for a return journey, trying to get refund, but don’t have much hope. Stick to the road buses is my advice.

Very Hot and stuffy, a top open roof deck would be nice. Maps are not the clearest for tourists. Nice view of Venice from the water. Not cheap!

used trip advisor for a simple transfer in Venice from the rail station to our hotel. The instructions provided by trip advisor to go to a ticket office location that no longer existed inside and could not be located outside. We were instucted to go outside to the hotel taxi's and they acknowledged where we had to go. Our hotel was located right across from canal from the train station and the taxi service walked our bags over the canal and demanded a 25 Euro fee.

Reasonable priced, on time, vessel shared with only 5 people in total. Friendly skipper/ operator. A great and unique method of transportation to the airport!

Once we got on the boat it was great but the 1 hour + wait was not what we expected. Once the queue had reached 80+ the situation was taken under control and we had a great journey..

This was the best way to start our trip! After a very long travel day, we were greeted by the kindest host. She was easy to find right outside of customs! We avoided long lines at the water taxi kiosk and were escorted straight to our awaiting water taxi. The captain was nice and the ride was smooth. Our host led us straight to our hotel lobby! Worth every penny after a full day of travel. They even accommodated our schedule change due to flight changes beyond our control. Would highly recommend.

On time friendly service with delightful scenery during the boat ride. Very comfortable seating in the boat. Great opportunity to take pictures.

Just bad service. I booked a service to our hotel. When we arrived at the train station I went to the Alilguna ticket office as instructed. It took them about 30 minutes to assign a water taxi. We proceeded to the designated dock and waited another 15 minutes. At that time a girl saying she was with the company asked for my ticket and said that were were assigned the wrong taxi and proceeded to assign a new one. When our original taxi arrived they asked for us by name and the girl said no and put another party of 4 people on. We were told that our new taxi would arrive in 10 minutes. Twenty minutes later we finally got a ride. The driver did not take us to the hotel as purchased but rather dropped us water bus stop. We then had to walk several blocks. My romantic arrival at our hotel was ruined.

Waves were too high for me to get on board at pick up point, so driver loaded luggage, then went up close, small canal so I could get on. Thank you! Met at train station dock by people who helped with luggage, took us to cafe to wait for train, and explained what we needed to know. Expensive but with luggage and walker well worth it.

Best way to get to and from the Airport. We had booked a shared water taxi to and from Marco Polo Airport. On our return back to the Airport our flight was early, the pick up time was 6.30am. The driver of the boat turned up at 6.20am, and we were the only ones on the transfer! A bonus as a private transfer is quite a lot more!

It only costs 15 euros per person but I lost two hours just waiting to get in the water taxi ..my flight was only an hour and half...really really slow and unorganized.

Gondola ride should be as long as the duration agreed upon the price. Paid 30 minutes and have been on board 18 minutes

Used allilaguna to get from airport to hotel.butake sure you leave plenty time,when it's time to go to airport, especially if your stop is last before airport,we got in only on second boat, because their coming full.

We did the gondola trip, it was terrible, the area they do their tours is probably the worst part of Venice. Don’t waste your money. If you really feel the need to do the gondola use another company than Alilaguna.