Our tour guide Lena was very good. She knows the area well and had great tips for everyone regarding restaurants, pointing out notable homes on Lake Como, and simply keeping us informed and aware of what was happening. The portable audio portion of the tour was essentially worthless. You could hardly hear anything Lena was saying and what you did here was scratchy and poor quality. The sound on the bus was OK.

The good; lots of beautiful sights from both the bus and train, some free time to roam in locations and picked us up from a hotel. The bad; poor guide —English had a very thick accent and she confused her words which left us trying to figure out what she said. No toilet on the bus and it’s a couple hours. Felt a bit like a tourist trap in a couple locations with her recommending an eating place and us paying double the normal price on everything. Poor itinerary communication in general, nothing mailed out before hand, so what is on the website when you book is pretty much it. Overall we wouldn’t do this one again for the above and the fact that it was 11 hours

The tour guide was late to the bus pick up time. Never spoke to us to check us in. We were not sure we were in right place. She spoke in both English and Spanish repeating everything. Very confusing. Her speaker from her neck kept falling off. The ear buds in our ears were cracking and half the time did not work even after sound checks. If it were not for a lovely area the trip would have been disappointing. Glad to have left Milan. We had a much more professional experience in Florence.

We considered this bus and the options of trying to get there on our own from Milan. I believe we made the correct decision to use the bus service.

Never took the Tour with trip advisor. Became too expensive fa one hour Tour, ss you cut the Tour and was only willing to give 10% credit on a $151 price per person. We did the Tour on our own for free

Highly recommend ‘Swiss Alps Bernina Red Train and St. Mortiz Tour From Milan’. Zani Viaggi Largo Cairoli gave us clear and helpful information of the meeting point, time and what you need to bring – yes, you definitely need to bring a valid passport for entry purposes into Switzerland but we weren’t asked for passports when we did cross the border, buy hey… do you really want to take unnecessary risks? They have also advised to wear layered clothing due to unforeseen weather conditions up in the alps. We were greeted by our tour guide, Antonio (if memory serves me correctly) and his bus driver Massimo. We boarded the bus from Milan to St. Moritz (drove pass Lake Como), we had a bathroom break in between, about 1.5hr drive for our pit stop at a café/supermarket, an opportunity to buy a snack if you didn’t have time to have breakfast due to an early start of 7am. Then continued on with our travels to St. Moritz (approximately 2.5hrs all up travel time to reach St. Moritz). Antonio gave us an overview along our travels until we arrived in St. Moritz, guided us through this quaint, neat little town in St. Moritz and further commentary of what St. Moritz is known for and what the town have to offer. Then we had free time for ourselves to explore St. Moritz further, taking photos of their monuments and grab something to have for lunch before boarding the train. After a couple of hours in St. Moritz, it was time to board the second-class Bernina Red Train and see Switzerland’s alpine views – the train ride was approximately 2.5hrs. The Bernina Red Train is indeed a second-class, rickety old train but we didn’t mind the train. The best part about this train is that you can slide the windows down and take perfect photos of the magnificent alpine views without the reflections of the windows. Our tour guide prepared us for upcoming magnificent views of the Swiss Alps or glacial lakes, so we won’t miss out on postcard-like photo opportunities and also shared with us a bit of history of the area. Then we boarded off the train in Tirano, we had a bit of spare time there for a bathroom break or buy snacks or a gelato and then back onto the original coach, heading back to our meeting point in Milan (3hrs drive), arrival time was close to 8pm… yes, it is an all-day trip. Both bus and train rides were comfortable and there were enough bathroom breaks along the way. You would definitely return with lots of scenic photo memories, we were fortunate enough that the passengers across the aisle from us, allowed us to walk over to take the best photos. But if you’re quick enough, you can walk to the door of the carriage to get those amazing photos without annoying other passengers. Antonio was great at his job but his microphone needs to be updated. When he spoke, it cut out many times and when we could hear him, his volume was way too loud to appreciate what he was sharing. A better option would be to upgrade to a quietvox like the majority of the tours we have been on, works well. As for Massimo, he has unique mad driving skills. He displays exceptionally high-skilled driving standards, the way he manoeuvred a coach through the narrow winding passes, without any difficulties was beyond belief. We knew we were in good hands, in fact, I believe he could drive that coach blindfolded. Tips: [1] While travelling on the coach to St. Moritz, select the left-hand side for the best scenic views but don’t worry if you can’t, you do get nice views on the right-hand side, just not as much. [2] Definitely sit on the right-hand side of the train – in the direction of travel, about 85% of the best views are on the right-hand side of the train. Now, if I have to share any annoyance of this tour, it would be the audio equipment was beyond horrible and hopping onto the train – it was fully packed and unpleasant.

Worst tour ever. Guide was awful. Audio equipment she used was beyond horrible. Our Duomo tour was cancelled due to an event and we were never told until we checked in. Advertised 1.5 hours and took 4. Tour group was way too large. Guide seems to talk endlessly on irrelevant details and we could have seen much more. While this tour sounds good, it’s awful. Save yourself and book something else. You will be glad you did.

We had an amazing trip with Monica! She was knowledgeable, professional, helpful, caring AND funny! She gave great info and suggestions on where to eat, shop, etc. it was a delight to be with her and we would love to return to Italy to be on more excursions with her! Tom and Dana

At the start of the tour we were advised that there’d be free time to look around, well this didn’t happen. Our tour guide was very informative, but way too informative and because of this she didn’t seem engaging and she was very monotone so unfortunately some people had then lost interest in the tour. When people remove the ear piece it’s a clear indication they’ve lost the attention of the guide. Thank goodness she organised a bus from Duomo di Malano to Last Supper (2km).

This was an awesome trip that managed to pack a lot in with just the right amount of solo exploration time. Our guide Alessandra was delightful and really made the trip.

This tour should definitely be on your list if you’re in Milan or Bergamo. The tour guide was amazing, the experience was super well planned and it will be a day I will cherish forever.

DO NOT BOOK ITS A SCAM. Please be cautious and avoid booking with this service, as it appears to be a scam. I purchased a tour last night at 9 PM (NY time), which was 3 AM in Italy. I booked this for November 11, but the confirmation email incorrectly indicated that I had booked it for today, September 4. As soon as I realized this error this morning, I contacted TripAdvisor and the tour operator, but they refused to issue a refund. The tour is scheduled to start at 7:15 AM today, and because I booked it just three hours prior, they consider me a no-show. I will be arriving in Italy in November, and the only alternative they offered was to change the date to the end of September, which is unacceptable and feels like a scam. This is very expensive for them not to offer any solutions. Horrible experience and horrible customer service.

The group was too large. The guide had no identifying marker like a flag or umbrella which made her had to find in a crowd. The guide had a very thick Italian accent which made her difficult to understand. The guide’s voice was very grating and had irritating infections, the microphone she used was not attached to her body so at times the microphone was too close to her mouth causing static through my ear piece. It stated transport by private bus however we were put on a hop on/off bus that stopped along the way to let people off. A very disappointing way to finish our time in ITALY.

Very bad driver. Felt very unsafe . Too many people in the car . I would not recommend it. Lounge VIP was nice . Feee drinks and snacks

The tour was run very professionally and was bang on time at all points , Veronica gave good information and descriptions throughout and arranged boat trips in Sirmione , Katya was excellent in Verona had really good knowledge and had arranged entrance to the arena included