Decus Italia Scammed me. Took my money are did not show up at the airport for my "Luxury Private Transfer" I had contacted support at Viator who contacts them so takes 2 days to get an answer. I sent my phone number and flight details and screenshots This company never showed up at the airport. I called them but no answer. I called Viator direct and they also said driver not picking up the phone. A week before I have been trying to confirm and no answer either. They NEVER refunded me. This is what you call a SCAM.

They cancelled on us the night before pickup. They notified us on WhatsApp instead of through aviator which we used to book. If they had followed Viator procedure then Viator would have found an alternative. So many failures.

Experience with this company can be explained in the following points: 1. I originally asked for a child and the reservation was payed with that option, but at the day of the service they warn I won’t have the child seat; 2. The service was booked by booking.com and the hour of the arrival to the airport was incorrect. This company told me to cancel the reservation in booking.com to avoid losing money. Booking.com does not refund me because THIS company refused to waive the payment. In the end, this company was able to serve another customer and still received my money without providing any service. Careful with these scams from this company! They will try to convince you to cancel booking.com

Matteo was excellent we used him again to take us to the airport. He was reliable and a patient driver.

My card declined for my reservation because I got married and got a new card. They did not reach out before cancelling my reservation. The company would not honor the price of when I booked nor did the customer service rep honor my request to speak to a manager. Terrible customer service all around.

Excellent service. Met at the airport arrivals and escorted to our luxury mini van. AC on and water is provided. We soon arrived at our accommodation in Civitavecchia. Our driver spoke excellent English and was polite and accommodating. Hassle-free, would definitely use again.

No call, no show. After waiting 30 mins we had to track them down. They said sorry, get a taxi we had an incident. We will try to refund you soon. It’s unacceptable. They were also 20 mins late to pick up at the airport. Would not recommend.

We will be traveling to Rome in July 2023 & I have booked 5 rides to and from the airport - all done via email from Australia. The service has been prompt and efficient. The cost is very reasonable. When you are looking for private transferes, I highly recommend for you to check out Decus Italia for your transfers

Herculaneum a city that was buried by the lapilli and lava of the volcano Vesuvius. The story that you can touch live, breathe. especially when you see all the skeletons together you can get a perception of the tragedy they have experienced Our guide made us experience this journey in full charm and continuous surprise. Later in the afternoon we finally visited Naples. Our biggest dream. The magic of Naples has completely fascinated us. Its typical streets that we are used to seeing in movies. the piazza Plebiscito and the breathtaking view of the gulf. an experience that I would absolutely do again

We were completely in love with these medieval villages overlooking the sea. It seems like an earthly paradise. Walk their streets, with the typical local shops we did not want to leave. But above all the day that we spent in serenity and relaxed with our driver who was always waiting for us. Important thing NO STRESS TRAFIC.ù Congratulations to Decus for the excellent organization

The best tour ever we have done so far. The beauty of the coast has literally won us over. we didn't want to go away and stay there forever. Sorrento with its Limocello, the best I've ever tasted, Positano with all its small streets full of shops with typical products. Our guide recommended a restaurant in front of the sea giving us an unforgettable moment. Thanks to our guide, we were able to take a ferry from Positano to get to Amalfi. admiring the coast from the sea is a sensation that remains in your heart.

We discovered this wonderful medieval village thanks to this agency. From this place was born the inspiration of the famous film The Chronicles of Narnia. Once inside the basement, the feeling was that of having been taken back in time and of walking in the era of the church's inquisition. place of worship and symbols of freemasonry, mystery. Narni is wonderful. Another medieval village is Orvieto which gave us an enormous emotion once we visited the Well of San Patrizio. A tour suitable for adults and children. we recommend it to everyone. P.s the wine tasting is the top. an underground wine cellar inside a 17th sec, estate The cured meats and cheese are the best I have tasted

The excavations of Pompeii are among the most beautiful sites in the world. I'm glad I chose this company. They give you the opportunity to stay almost a full day. Believe me 3 hours alone are not enough. Pompeii is huge and if you get the chance I absolutely recommend it. After 3 hours with the guide we have more free time to visit the excavations on our own that the guide suggests. A big compliment to this agency for the organization and unique experience

Overall, this tour was fantastic! We didn't know we would have a second tour guide in Florence. I think the Viator description should inform you how many guides you will have so you can plan your tips accurately. Our driver was excellent. At the end of the tour, he was willing to drive by the Colosseum because our tour the day before neglected to take us there. Our guide told us as soon as we got into the car that if we were vaccinated, we could remove our masks-ugh, no way! We kept our masks on, but he kept his off. I didn't like that at all. Plus, he smoked. He would walk away from us, but you could still smell it lingering. Our guide in Florence was superb! He was extremely knowledgeable and friendly. I wish I had him all day.

I cannot even begin to express my gratitude to Patricia. She dealt with me for a month before we even got there. So many moving parts to this tour which ended up being over 8 hours. She personally met us at the Colosseum to make sure everything was going well. Not only did she select great drivers who got us everywhere on time and found us the best coffee right off the cruise but she found us the best tour guide around. Mohammed is so well versed in the history and culture of Rome. He was able to meet the needs of 9 different personalities who were interested in history, culture, culinary and the arts. He is an expert at "herding cats" as he managed to keep us all together and on time while guiding us from St. Peter's Basilica through the streets of Rome to an amazing restaurant which was able to meet our gluten free needs. That will be another review but amazing. We saw Piazza Navarra with it's fountains, walked through so many shops, and then made it to the Colosseum in time for our tour. After the Colosseum, we made it through Palatine Hill and the Forum. Then we visited the Pantheon and finally finished with Trevi Fountain. I can't even remember everything we saw. This is our third time to Rome and he is the best guide I have ever had in any country. He is the only guide who has offered us the chance to pray at the Basilica. I will be contacting Patricia every time we head to Rome and will definitely use her again. Truly an amazing experience even adhering to the Italian government's ever changing Covid protocols. They were simply the best.