Worst tour company. Do not book with Get Your Guide Tours! They cancelled at 3am and we still have not been refunded. I am furious that we were not refunded when they cancelled it.

I booked a trip with Get Your Guide for my friend and I to visit Chamonix for her to go up Mont Blanc. She has terminal cancer and it’s on her bucket list. We are both 70 years old and as such not very computer literate. I inadvertently booked the same trip twice, for the same day, for the same people. I wasn’t aware I had to cancel with in 24 hours and as I wasn’t aware I’d double booked, I didn’t cancel. Now Get Your Guide are refusing to refund me £140. Not a huge sum to Get Your Guide as I’ve seen their profits, but to me £140 is a big hit. Just be careful when dealing with Get Your Guide. They take your money and then couldn’t give a damn. I don’t know another company that would retain money for a product that was not used.

NEVE ever use GET YOUR GUIDE. Its scam. It happened to me today. Its not credible company. They just want us to book and pay but actually they dont know their provider. My tour that has to start this morning? The provider doenst show up. 1 hour later they said...sorry has to cancel. And i call GetYourGuide customer service but they couldnt do anything because they dont know if their partner is credible or even excist. Be careful. You will ruin your own holiday of dealing with them. AVOID Get Your Guide.

I had high hopes for this guided tour, but it was a complete disappointment. First, the guide was nearly impossible to understand, which ruined any chance of actually learning or enjoying the experience. To make matters worse, the tour was advertised as 1.5 hours, but it lasted only 1 hour. When I reached out to the company to share my concerns, they were dismissive and unhelpful. Instead of addressing the issues or offering any sort of compensation, they twisted my words and acted like I was in the wrong. It’s clear they will do anything to avoid accountability. This company takes advantage of its customers and offers subpar service. I would not recommend them to anyone. Save your money and look elsewhere!

Meetingpoint was very bad. Also there too less information. Then we saw the ticket it only cost €18, but I paid €32 pp. No guide inside. So we will never book again with get your guide. Terrible experience

I went there around 5pm and there were almost no people but it definitely picked up quite a lot after me. It costs 12 Euros and you get some VR glasses. It didn't strike me that they have the best quality but I've never had VR glasses on so I can't judge. You have 8 stations to go through and sometimes it can be iffy to get the thing started. Overall, I really enjoyed it because it provided history from pre-Roman times to now and what has happened in that area. The animations were great and gave a sense of the sheer size of the Circus Maximus. I truly enjoyed the last station as you get to sit down and watch a race in the Circus. Overall, simple but one of my highlights.

I booked a trip to the Alhambra for 3 people. Received confirmation email. Everything seemed fine. The day before the trip I received a phone and it suddenly 'overbooked' We could go later in the day, but I had to check that first with my friends. I asked to call back, but I had to decide immediately! (I cannot decide for other people) I sended WhatsApp, it was read immediately but there came no answer (rude) They would pay me back... Then I received mail. In 2 weeks my money will return (this is possible immediately!) And if not, I can take contact... The e -mail does not state 'transfer' but 'canceled by civil unrest'! Unfair! Unfriendly! Unreliable!

If you're looking to book the St Peters Basilica Self Tour in Rome...ABSOLUTELY AVOID. It's a complete scam and a con. The cost of the tour per person is £25 and all you get is a guide who walks you to the back of the Basilica security queue, stands with you whilst you queue and then drops you at the Dome. YOU DO NOT GET SKIP THE LINE WITH THIS TOUR NO MATTER WHAT THEY SAY. Despite skip the line being advertised it is a lie. Do not book this tour as you can go early in the morning, queue yourself and pay €10 into the Dome; the Basilica is totally free. The ticket cost of £25 basically gives you a £15 audio guide that is rubbish. This is a scam and should be illegal!!! AVOID

Sooo Disappointed! Stay Away from this tour group. We excitedly booked the tour for 4 for Pompeii. We arrived as instructed however were dropped off at the wrong gate. (There are 3 by the way.) Once there we were sent to different gates by a GetYourGuide tour person. After being redirected several times we contacted the Company which was a difficult task in itself. There is no direct phone number. We finally found how to do a live chat and began one. We were told they would contact the tour guide so we could get in, they hold the actual tickets, but that didn’t happen. Long story short we ended up purchasing additional tickets to get in after paying for tickets through GetYourGuide. We requested a refund as we were NOT No Shows but were directed incorrectly by one of their people causing us to miss entry and absolutely no help was given to rectify the situation. Once ADDITIONAL tickets were purchased and we went inside we were able to simply download an app that nicely explained what we were looking at, which was amazing by the way. SAVE YOUR MONEY AND YOUR TIME! This company is NOT worth the headache. We were out $200 eu. So very disappointing. Will NEVER use this company again. Beware!

Refund - extremely poor customer service I have emailed getyourguide on several occasions in order to request the refund for my booking, as due to reschedule surgery I won't be able to travel but so far they have only emailed me back saying that they have not received my response (I am sure they did as emailed them back at least 5 times ) and my case is closed !!! All documents from hospital have been attached to the emails !!! Extremely poor customer service!! I wouldn't recommend them to anyone !! Once you pay looks like no matter what you cannot get the refund !!!!!! Booking is made for 13th October 2024 so surly i am giving them enough time (6 months in advance) to positively consider my refund ! Its not last minute notice !

This was a really great way to experience the circus Maximus story and see it (through VR) as it would have been. Staff were friendly. Very engaging experience - I would recommend.

I would not use GetYourGuide because you may not get the tour you paid for. Additionally, you may not get a refund if you report your issue. Such is our experience. We booked a St. Peter’s Dome Climb tour in June for a November tour. We met the guide at the appointed time and place. The tour was scheduled from 2:00 to 4:00pm. My very first question to the local guide upon meeting her was “This is the tour to climb to the top of the dome, correct?” She immediately said “Yes, yes, you will get to climb the dome.” The tour guide proceeded to take us on a tour of the inside of the Basilica and the underground grotto - which were also to be included in the tour but not the main feature of the tour as listed on the GetYourGuide website. We had previously visited St. Peter’s Basilica so our main reason for booking this tour was for the Dome Climb. The guide oddly seemed to stall during the grotto portion of the tour, spending much time on minor details as other tours sped by us. When we finally arrived at the entrance to the dome climb area at exactly 4:00pm, the guard closed the gates right in front of us. Our guide did not challenge him or even ask for our small group to be allowed to continue. She just turned to us and said “It’s too crowded at the top and they sometimes close earlier than this.” A bizarre statement for someone who got us there so late. I really feel this was a case of bait and switch. When many members of our group protested, the guide just shrugged and told us to ask for a refund. She also coldly said we could just try to climb the dome on “another day”. As tourists with limited time in Rome, it was not possible for us to try again on “another day.” We did contact GetYourGuide” via their website and, at first, we did get a response that seemed to understand our request for a refund. Unfortunately, their final response was that we did receive “part of the tour”and therefore no refund was made. We are not young and may never get back to Rome to do the Dome Climb. I would not recommend using GetYourGuide as it seems they support their contracted unscrupulous tour guides and do nothing to rectify the fraud perpetrated by them.

I walked straight in and it wasn’t crowded at all. Staff were very polite and helpful. It was really interesting and something different to do. Great to see what it would have looked like in Roman times, and good value. Don’t forget to take ID, you have to leave it with them until you return the headset.

Get Your Guide tour for Domus Aurea in Rome- Booked in July for a tour in November. The company was quick to charge me the full amount of the tour but then cancelled at the last minute. I waited months before being able to book tickets (limited access, tickets sell quickly) only to have them teventually tell me that they could not provide the tour because they needed the full name of the second visitor (apparently new rules). NO EXCEPTION FOR SOMEONE WORKING IN A LIMITED INTERNET ACCESS LOCATION, even though the tour was paid for in full months prior. VERY UNPROFESSIONAL COMPANY, DO NOT RECOMMEND AT ALL Very disappointed. Last time booking with them.

Do not book beforehand or you will pay much more as seen in these reviews. We walked up and paid $10 euros per person and received instruction on the audio and visual equipment from the very friendly and helpful staff. It was very informative and not crowded at all on a Sunday mid-morning! Totally worth the money spent!