The experience with this tour company and our guide was excellent and can highly recommend . Had a nice small group and a great guide George.

Starting on a positive note (and the reason I even gave a few stars), the guide was great! He really knew his stuff and was an expert on Roman life. As for the tour company, not happy with them. The tour was supposed to include the tour of the Colosseum Underground AND the Forum and Palantine Hill with skip the line access. Before we left started the tour of the Colosseum, the tour company told us to be back at the meeting place (which was about 10 minutes from the Colosseum due to the distance and crowds to walk through) at 3:45 to go to Palantine Hill with a guide. Our first guide had us in the Colosseum until 4:05, so no one was able to get back to the place to meet the second guide and go to Palantine Hill with them. Palantine Hill closed at 4:30 that day, so unless you ran there and went through the super-long line, you didn't get to see it, let alone with a guide. The tour company should have been in contact with the guide to let him know to return us to the meeting place in time to see both, since that is what we paid for. If they were worried about things running long, they shouldn't have set up such a late first tour knowing Palantine closed so early. I asked for partial refund, and they said no.

Both tour leaders were excellent - lots of information provided underground and in the forum . I have visited the colosseum and forum twice before but the information provided was additional to what I heard before. It wasn’t a replay of the usual information

WARNING: DO NOT BOOK this tour through GetYourGuide !!! We booked 5 tickets and paid a huge premium for the much-anticipated Underground portion of this tour. The total cost was about $1,120 Cdn, which is more than twice the cost of a guided group tour without the Underground portion. First, the activity provider (The Ultimate Italy) changed the tour time from 8:45 am to 8:15 am less than two days before the tour; ok, so we agreed to that. Unfortunately, upon arrival at 8:00 am on the morning of the tour, we were informed that the Underground portion was cancelled due to rains and flooding from the day before. We expected to get a refund for that cancelled portion commensurate with the premium we paid, but after many attempts at requesting fair compensation, the The Ultimate Italy and GetYourGuide refunded only 25% of the tour cost, clearly benefiting from the cancelled portion at the customer's expense. This company is simply not interested in providing either fairness or customer satisfaction; it is a disgusting money-grab. Go elsewhere, or buyer-beware.

Barbara was our tour guide and she was AMAZING. Very knowledgeable and enthusiastic. She advocated for our group to be able to take pictures at the best spots. Highly recommend paying for the tour that takes you underground. One of the best experiences we had in our whole Italy trip.

Preface the review to say that WE were late, admittedly because one person in our party woke up sick the day of the tour and we had to get them settled before leaving. That being said, I found the organizers to be rude. Nothing was explained to us, we were not given the option of joining another group and when I tried multiple times to contact someone to ask questions, my emails went unanswered. We also were sold an underground experience which was cancelled and I have reached out to inquire about the promised 25% refund and have not received an answer or a refund. Honestly, save your money and just buy skip the line tickets only, download Rick Steves guide and do it on your own. We ended up downloading his tours and it was a win.

We were booked to see the "Colosseum and Arena Floor: Guided Tour" in May. We selected the later in the day tours since reviews suggested it would be less crowded and cooler. As first time travellers to Italy, we knew the date of the tour was the final day of the Tour d'Italia and that it would be finishing up with 8 laps around somewhere in Rome. We met at the appointed place, it took tour organizers a bit to get their groups figured out and we moved into the queue to access the Colosseum. We waited, along with hordes of people and after 45 minutes were told that our tour would have to be cancelled with full refunds offered since the Tour was in fact happening right before our eyes and no one was allowed to cross into the site. We were leaving the next day and so were not able to do the tour at all... To the company's credit, a full refund was promptly received, but we were left to wonder: - if they had been prompter in getting groups organized, could we have made the tour prior to race start (a likely yes)? - did they not know the Tour was on? They had all our contact info and could have tried to reschedule us.. -why did guides seem so surprised about the race and all the details (eg 8 laps/access closure) - many of the tourists knew details? Sadly, we never got a tour...

The tour of the colosseum was amazing but there is no availability to go underground. We got an email 2 days before the tour telling us they were changing the tour and we would not be able to go underground. They offered a 25% refund (which we have not received) the tour guide was great!

Really disappoint with my experience. We booked the tour through Get Your Guide for the 3rd June (not sure if this tour is out sourced - not my issue). Money taken and about to head off on holiday's thinking all is OK. I get a Whatsapp message from Norman telling me that " The monument has advised this tour won't operate: on the day we booked. I would love to believe this but have read way to many reviews and experiences from travelers - they simply did not get an allocation of tickets and we happen to miss out. Not good enough. There are so many reviews that guided tour organisers do this - bloody ridiculous.

When we received notice that we would not be able to tour the underground area, we were nervous about the quality of the tour. But on the day of the tour, everything was well organized and ran smoothly. Barbara, our tour guide, was AMAZING. She was super knowledgeable, funny, and kept it interesting. Her depth of knowledge really brought the forum and ruins alive. The tour was not rushed at all and we had plenty of time at each location. Barbara even helped us take photos! I couldn’t ask for a better tour or guide.

Our guide was amazing and had such a wealth of historical knowledge that we learned so much. He was such a wonderful story teller that we could’ve sat on the ground and listened all day. Fantastic tour and a most excellent guide.

We are a family of 4 to join Barbara as our guide through the Roman ruins and the Colosseum. We had a great time skipping the long line to enter the Colosseum, learning about the history, wondered what it would be like to be in this stadium almost 2000 years ago. We were able to take quite a few great family photos in the Colosseum thanks to her divide-and-conquer strategy to colonize spots for our group. We could not be more pleased to join this tour and have Barbara as our guide. Thank you!

Very knowledgeable guide, had a colossal experience. Would recommend to other people looking for a great tour while in Rome.

Pay the extra and do the underground tour, an amazing perspective. Not many tourist down in the underground as it's very restrictive access. You also get restricted access to the area the Pope performs his Easter service from. The Forum tour was a bit rushed but still very informative, you can revisit within 24 hours of your ticket purchase.

The tour guide was amazing and so knowledgeable - she shared so many stories and we learned so much. I wish we had more time in the forum - the lines we super long to enter the forum and we didn’t have a timed entry so we stood in line for a long time. That was the only bummer - the rest was fantastic!