Amazing tour, request Max ! He was very fun & knowledgeable. One of the highlights of my trip! A should not miss Rome is so beautiful lit at night and Max informs you of all of the history in a very fun and informative way.

I bought a ticket through TripAdvisor/Viator to see the Vatican and the Sistine chapel. When we got there to pick it up, they had no evidence of us even booking/a ticket even though I had paid and received a confirmation number. The staff there tried very hard to find it-calling the office etc. They even tried to figure out a way for us to get tickets as this was our last day in Rome. There were no tickets available. They told us our only option was to go back in the ticket line (long) and hope to buy another ticket, and then get back in the line we were in. Successfully negating the fact of the skip the line ticket I had purchased. Needless to say, they thankfully refunded our ticket. BUT I did NOT get to see the Vatican. Ruining that experience. The staff, atleast tried their best to accommodate. But someone dropped the ball. Badly. If you book, apparently book through them. Not through TripAdvisor. Because you may not get your ticket and your experience will be ruined like mine.

So much smaller than I thought , really interesting to walk around . Wear comfy shoes and take water with you , very busy with tourists , it was peak season .

Once we received our tickets our experience was great. The stressful part was meeting the person who was giving us our tickets. Very difficult to find and we weren’t the only ones complaining about this. We were told to go to the person holding the black flag (the area around the coliseum is quite busy and the black flag was kept on the floor) it took over 20 mins to actually find the person who gave us our physical ticket.

Max did a wonderful job showing us around the city. It was fast and the way to do it since it was so hot!!! I did tip him on the app and in cash and Max said he doesn't get the tip online.

Never got to see it as the communication and instruction was so poor we missed our time slot needs a much more thought out meeting system in such a busy place with poor reception

Lack of cohesive instructions late texts and poor follow up meant we missed our time slot for the coliseum, doubt whether we would use you again. Very disappointed

Ticket collection was late but the experience of walking around Colosseum and at own pace was great. Audio Guide app was ok but could be have more accurate location points.

Got our tickets and went straight in. Don't expect a tour guide. This was a package to just get tickets To get into the Colosseum and ruins grounds across the street.

We're not happy at all for the following reasons: 1. The google pin that was sent for the meeting spot was different than where the tour contact showed up 2. The tour contact showed up about 10 minutes before the ticket entry time. A lot of people who bought the same tickets felt lost looking for the tour contact. I expected that the tour contact will be in the meeting spot way earlier than 10 minutes prior just like all other tour contacts that were there early and with clear/visible flags! 3. Our tour was skip the line and includes the roman forum & palatine hill, however, immediately after the colosseum tour we found out that we will have to line up again separately for the roman forum & palatine hill since the location is across the road. When we got there, there was a separate long line-up that was probably at least 45 minutes long easy under the 39 degree celcius but sadly our tour contact already left after giving us the colosseum tickets so we ended up not doing the roman forum & palatine hill which was really annoying and a waste of money!!!

Booked a tour with them to see the coliseum. Paid for the tour and received a ticket and confirmation. 3 days before the tour they texted me on WhatsApp demanding that I change my tour time from 10am to 12:15pm. I explained to them that I have my father who is 70 years old and my children with me and we will not be able to tolerate the mid day heat, hence the reason for booking an earlier tour. Furthermore, we had other reservations later in the day that were not cancelable. I was very polite and let them know that we have saved up for a long time to visit Rome and have very few days to see everything. The supposed “supervisor” did not sympathize or care and while I was speaking with my family and trying to figure out how we can modify our plans he sent us a message notifying us that he already canceled our reservation. My 10 and 12 year old kids were devastated and we had to scramble to find another tour/ticket which by the way cost us almost double the original amount because we are so close to our travel dates and it is the busy season. They have a strict cancelation policy where they will charge you if you try to cancel, yet, they can cancel at will. Save yourself some hassle and time and make sure you don’t do business with these people. All they care about is their bottom line and profits. Their website states that customer service is their number one priority yet they proved that is not the case.

I have always been pretty sceptical about 'skip the queue' experiences but I left it too late to book regular tickets online so gave it a go. I found my guide Cristina very easily with her instructions and she led me into the museum right at opening time. It took about 15 mins from meeting her to being in the museum. She also shared a bit of history and local knowledge, and gave some handy tips for my visit to the Vatican. Honestly, if you have the money to skip the queue in summer, I would 100% recommend. I arrived at about 7.45am and the queue was already several hundred people long, with no shade in already 30+ degree heat. Would definitely do this again.

The vendor we used was supposed to meet us and they never did so really the extra money was just a waste because they text the tickets to us and we still had to stay in line to get the kid tickets for free Waste of time and money to use these

Really buying these basically just gets your tickets and access into the colosseum through a smaller section. The app is provided by the colosseum for anyone. So if you’re trying to save some money and don’t mind waiting in line I would just secure a ticket for myself and use the colosseum app. But if you want to go though the group entrance it’s worth it.

This company is not customer friendly. I requested to make a time change on the same day. They would not do it. They told me that I made my plans to far in advance