This lovely place should have had a better tour guide. Our guide arrived late The group arrived there at 730-745am and our Guide got there at 7:55am and the Green line tours office never opened. The man from the Green line finally arrived at 8:20am to get us our bus.The most discouraging problem was our guide had to speak in 4 different languages and he didnt have a mastery of any language.The infohe gave was confusing and very basic

So much potential, so many issues. When visiting a new city, I love to see it by night on my first day so see it from a different perspective, enjoy the lights and do some scouting as to where I’ll spend my time the next couple of days. We booked this tour which departed on time from Roma Termini, although the indications are not super clear as to where to catch the bus. We headed to Eataly where we had about an hour to spend. Plan to either shop or eat but doing both is unrealistic based on time of day (most counters are closed) and time allowed. We then proceeded to the night tour. Could we view some sites at night and enjoy it? Absolutely. Is the bus comfortable? Decently although there was a “plastic” rooftop which did not give the full feel of being on a double-decker. Did we understand what we were looking at? Not at all. Most of the audio commentary did not match the route and we were told to “look at our right” but there was nothing to look at and it was confusing more than anything else. We got the 15euro deal from their site and therefore I was not that disappointed in the average experience but I have had much better experiences than this one.

I had an amazing experience in Capri. The lunch was delicious and the service was great. I took the tram up to the restaurant and the view was amazing from higher up. The boat tour takes one hour from Naples to reach Capri and is very relaxing. The water color was like nothing I have ever seen before from dark blue to aqua blue to green. I took a boat cruise around the island and had a blast. This was a great tour on my last full day in Italy.

On Thursday, August 17, 2023, I purchased three 3 Pass tickets at a newsstand on one of the streets in the Vatican area. The saleswoman spoke in English and explained that there are bus tours at 18:00, 18:30, and the last one at 19:00. I explained to her that we would be able to arrive around the final round. When I asked how long the round would take to the station from which we boarded, she answered (in clear English) that the round is at 19:00 and ends around 21:00 and at the same point where we'll wait for the bus. We purchased the tickets from her around 5:00 p.m. Since the seller closes the store at 18:00, we will no longer be in the area to buy. That day at 18:50, we waited at the station after the bridge over the river from the Vatican area and remained until 19:05, when no bus passed, and we started to go back. Suddenly, the bus appeared, and we ran back to the station. When we got on, the woman on the bus explained that the bus only travels 2-3 stops and not a round trip! We explained to her what we were told. She took a picture of the ticket at 19:15 (that's when she took a picture and not that we got on the bus late; later, we claimed that it was the time we got on the bus "late"). She directed us to the store where we bought it to get a refund for the tickets since we didn't use the tickets and gave us information Erroneous! I asked the woman several times if we would get a refund, and she said of course because we didn't use the cards. We ran to the newsstand on Friday morning before leaving for the airport. We explained the matter to the saleswoman, suddenly, she didn't speak English at all and didn't want to try to understand us only after she realized we weren't going late. It was essential for us to understand what happened. She called someone from the bus company, and I explained to the woman from the company what happened and asked to speak to the seller again. At the end of the conversation, the seller shouted at us: "No! No!" The ticket back, she suddenly spoke in English and said it was hers, but agreed to return the tickets when I insisted and explained to her that I paid and did not get the money back. I wrote an email to the company, but they haven't responded or answered for over a week!

Worst hop -on hop-off tour that I have ever experienced. The audio was very poor quality and almost impossible to understand. It was difficult to get a good view of the sites we were passing. The bus was old and uncomfortable to ride in. It is not air conditioned and there was very little air flow. There were few buses available to hop onto and the schedule was confusing and ended early in the evening. A complete waste of time and money!

I paid for 8 tickets for the hop on and hop off bus in Rome. We were told the buses ran til 9pm. We literally rode the bus for 15 minutes then found out the buses stopped at 7:15pm. Total waste of money and worst service ever- company does not even have the courtesy to respond to my emails.

We had an excellent guide! He was fluent in a number of different languages. He had a great sense of humor and his timing was fabulous. We were able to see the Pope and hear him very well. Although there were thousands of people in the audience our guide helped us to great seats. From where he seated us we were able to get very good photos and videos. We would highly recommend this trip! ❤️

The worst ever ever hop hop. Few bus .long wait. 3 lines however nearly same. Bad unhelpful rude staff. Lier. AWFUL

Our guide placed us in the perfect spot for pictures of the pope. Relatively little commentary, and the audience tickets are free, but getting us through the crowded entrances to the right spot was worth the price.

We found the green line hop on hop off very good , no inconvenience, specially with the bus that Alexia rides on , she's super helpful and excellent to deal with , don't pay attention to the bad reviews

they don't ever even show up we stayed their in the pouring rain for over 4 hours waiting for our ride!

We were specifically looking for another tour company, but were approached by a very charismatic young man to try the Greenline. Mistake. The buses are crowded, and do not come as often as promised. The bus tour does almost the same route as the others, but the audio is pointless. You spent 80% of the time listening to bad music... and the audio is not in sync with the route.. so some of the info is lost. They could have added so much more info about Rome rather than the bad music. In general, the stops are bad in Rome because major Roads do not go near landmarks, so you have to find your stop, and then wander in to find the landmark... if you are expecting a tour like in London, or Dublin - pass. Take a walking tour instead.

Buses are infrequent and oversubscribed. When a bus does eventually arrive it is chaotic with the crowd jostling to board the bus and not everyone gets on. The staff are rude and abrupt - it’s a demeaning experience. We were eventually permitted to board the second bus to arrive at the Vatican stop yesterday, the first one was too full, only to be told it was heading to Termini, it’s final destination for the evening, with no stops in between. This was at 17:30. None of the 3 other tour bus companies to arrive at the Vatican stop last night had full buses or huge crowds waiting. Avoid the hassle and choose another provider.

Terrible service. 45+ minute wait for bus at every bus stop. Buses over crowded - pushing & fighting to get on as queues so big due to long wait. Poor commentary. Headsets not working. Stressed out attendant and bus driver. Also, traffic in Rome at Gridlock. Too expensive. Too few buses. Oversell tickets -more tickets sold than places on buses. 3 of other hopon hop off buses arrived to 1 of Greenline Choose another company.

Green Line Tours provides horrible, unreliable bus service and will not refund dissatisfied customers. Their Representative referred to us in a racist and derogatory way and the Company ignore the complaint. Our fourteen tickets were purchased from Andre, Owner of the Gift Shop at Crowne Plaza St. Peter’s—he is also unreliable with his Shuttle Bus. He blew us off after we were stranded twice in one day by Green Line Tours. It appeared to be a SCAM.