I had an amazing experience in Capri. The lunch was delicious and the service was great. I took the tram up to the restaurant and the view was amazing from higher up. The boat tour takes one hour from Naples to reach Capri and is very relaxing. The water color was like nothing I have ever seen before from dark blue to aqua blue to green. I took a boat cruise around the island and had a blast. This was a great tour on my last full day in Italy.

On Thursday, August 17, 2023, I purchased three 3 Pass tickets at a newsstand on one of the streets in the Vatican area. The saleswoman spoke in English and explained that there are bus tours at 18:00, 18:30, and the last one at 19:00. I explained to her that we would be able to arrive around the final round. When I asked how long the round would take to the station from which we boarded, she answered (in clear English) that the round is at 19:00 and ends around 21:00 and at the same point where we'll wait for the bus. We purchased the tickets from her around 5:00 p.m. Since the seller closes the store at 18:00, we will no longer be in the area to buy. That day at 18:50, we waited at the station after the bridge over the river from the Vatican area and remained until 19:05, when no bus passed, and we started to go back. Suddenly, the bus appeared, and we ran back to the station. When we got on, the woman on the bus explained that the bus only travels 2-3 stops and not a round trip! We explained to her what we were told. She took a picture of the ticket at 19:15 (that's when she took a picture and not that we got on the bus late; later, we claimed that it was the time we got on the bus "late"). She directed us to the store where we bought it to get a refund for the tickets since we didn't use the tickets and gave us information Erroneous! I asked the woman several times if we would get a refund, and she said of course because we didn't use the cards. We ran to the newsstand on Friday morning before leaving for the airport. We explained the matter to the saleswoman, suddenly, she didn't speak English at all and didn't want to try to understand us only after she realized we weren't going late. It was essential for us to understand what happened. She called someone from the bus company, and I explained to the woman from the company what happened and asked to speak to the seller again. At the end of the conversation, the seller shouted at us: "No! No!" The ticket back, she suddenly spoke in English and said it was hers, but agreed to return the tickets when I insisted and explained to her that I paid and did not get the money back. I wrote an email to the company, but they haven't responded or answered for over a week!

Worst hop -on hop-off tour that I have ever experienced. The audio was very poor quality and almost impossible to understand. It was difficult to get a good view of the sites we were passing. The bus was old and uncomfortable to ride in. It is not air conditioned and there was very little air flow. There were few buses available to hop onto and the schedule was confusing and ended early in the evening. A complete waste of time and money!

I paid for 8 tickets for the hop on and hop off bus in Rome. We were told the buses ran til 9pm. We literally rode the bus for 15 minutes then found out the buses stopped at 7:15pm. Total waste of money and worst service ever- company does not even have the courtesy to respond to my emails.

We had an excellent guide! He was fluent in a number of different languages. He had a great sense of humor and his timing was fabulous. We were able to see the Pope and hear him very well. Although there were thousands of people in the audience our guide helped us to great seats. From where he seated us we were able to get very good photos and videos. We would highly recommend this trip! ❤️

The worst ever ever hop hop. Few bus .long wait. 3 lines however nearly same. Bad unhelpful rude staff. Lier. AWFUL

Our guide placed us in the perfect spot for pictures of the pope. Relatively little commentary, and the audience tickets are free, but getting us through the crowded entrances to the right spot was worth the price.

We found the green line hop on hop off very good , no inconvenience, specially with the bus that Alexia rides on , she's super helpful and excellent to deal with , don't pay attention to the bad reviews

they don't ever even show up we stayed their in the pouring rain for over 4 hours waiting for our ride!

We were specifically looking for another tour company, but were approached by a very charismatic young man to try the Greenline. Mistake. The buses are crowded, and do not come as often as promised. The bus tour does almost the same route as the others, but the audio is pointless. You spent 80% of the time listening to bad music... and the audio is not in sync with the route.. so some of the info is lost. They could have added so much more info about Rome rather than the bad music. In general, the stops are bad in Rome because major Roads do not go near landmarks, so you have to find your stop, and then wander in to find the landmark... if you are expecting a tour like in London, or Dublin - pass. Take a walking tour instead.

Buses are infrequent and oversubscribed. When a bus does eventually arrive it is chaotic with the crowd jostling to board the bus and not everyone gets on. The staff are rude and abrupt - it’s a demeaning experience. We were eventually permitted to board the second bus to arrive at the Vatican stop yesterday, the first one was too full, only to be told it was heading to Termini, it’s final destination for the evening, with no stops in between. This was at 17:30. None of the 3 other tour bus companies to arrive at the Vatican stop last night had full buses or huge crowds waiting. Avoid the hassle and choose another provider.

Terrible service. 45+ minute wait for bus at every bus stop. Buses over crowded - pushing & fighting to get on as queues so big due to long wait. Poor commentary. Headsets not working. Stressed out attendant and bus driver. Also, traffic in Rome at Gridlock. Too expensive. Too few buses. Oversell tickets -more tickets sold than places on buses. 3 of other hopon hop off buses arrived to 1 of Greenline Choose another company.

Green Line Tours provides horrible, unreliable bus service and will not refund dissatisfied customers. Their Representative referred to us in a racist and derogatory way and the Company ignore the complaint. Our fourteen tickets were purchased from Andre, Owner of the Gift Shop at Crowne Plaza St. Peter’s—he is also unreliable with his Shuttle Bus. He blew us off after we were stranded twice in one day by Green Line Tours. It appeared to be a SCAM.

Too many tickets for not enough busses. Busses were over crowded and often had to wait for next one in order to find space to get on. One of the busses, which we got twice, had a broken front door, making entry and exit a jam. Audio system music continues to play while narration of sights is going on, making it very difficult to hear the information being presented. Use any of the other busses in Rome.

Bad service, they sell too many tickets for a little amount of places. The tour guide engages in a discussion if you say something about it, very unpolite. Too expensive for what you get.