The bus stop was not clearly marked. It was difficult to follow Louise the tour guide bec he wasn't very tall & didnt have a flag. He was also difficult to hear bec he did not have a loud voice. There appeared to be more spanish explanation than english. The return bus was late & there was no guide to take care of customers till after the bus arrived. Poor service. I would not recommend this tour.

Our experience with this tour was extremely disappointing. From the start, the guide failed to address our needs. Worse, he displayed clear discriminatory behavior, which made us feel disrespected and unwelcome. He acted as though we didn’t know what we were saying or advocating for, especially when we raised concerns about the inclusion we expected in our tour. His dismissive attitude was frustrating and unacceptable. Overall, it was a terrible experience. To make matters worse, he didn’t even apologize for his actions or behavior NOT until we pointed it out. We strongly advise others to reconside as well. We usually take travel tours for a more fun and comprehensive experience but what happened today was NOT GIVING.

Our guide had zero personality and literally just walked us up the main street, then left us at the Cathedral. Gave little to no Interesting history or anecdotes . The majority of comments went something like this: “ On your left is a very important building in Segovia. It was built in blah blah .” No fun stories. Just facts and dates. Did not stop like I saw other guides at various landmarks. We did stop at 1 overlook (an outdoor restaurant’s terrace) for a photo op of the city. Again, no interesting info given. The guide did not wear anything distinctive nor hold up a flag as other guides were doing, so if you did stop to look in a window or take a photo, you could easily fall behind and not know where your group was because of the crowds. He did not offer any suggestions for restaurants or “ don’t miss “ sights. He left us by giving out maps. This was a bilingual tour (English and Spanish) and that made it confusing to know when he was moving to the next “ point of interest “ if you will, because nearly everything ended with, “ in Segovia “ regardless of the language. Overall, I feel like I spent $80 for a round trip bus ride for two.

Great experience! The price is so low but you actually get a lot, first ride with professional driver to Toledo than meet with guide, stop to a panoramic view and a beautiful factory of damasquino (amazing jewlery). Our guide was Celia and she was AMAZING her knowledge is so complete and she gave us all the details about the city, best guide I ever had! 5 stars!!

They are both beautiful places to visit unfortunately the tour didn’t allow for much time to explore. Time was wasted in a ‘factory’ tour that was not mentioned before booking, which left only 30mins to explore Avila on free time. Tour guides English was limited and no English at ‘factory’ . Would highly recommend going to Segovia and Avila, but not on this tour

It was very easy to book this excursion online and the check-in process was quick and professional. The bus driver was very experienced driving through very tight spots and making sure we got there and back safely. The disappointing part of this tour was that we were expecting to have a tour guide on the bus. The ride from Madrid to Toledo is an hour long and having a Guide on the bus perhaps explaining or informing us of what to expect or giving us some information about Toledo would’ve been very helpful. Instead, we picked up the guide once we were in Toledo. What’s the Guide got on the bus, we got excited, but it turned out that he was the worst guide we’ve ever had. He didn’t explain anything instead he just pointed things out and gave us their names. (which we could’ve done ourselves by looking at a map.) he just kept asking us to follow him and then he would stop give us a name of a church and then he would continue. It got to the point where it was so bad that we decided just to go out on our own and explore. It’s a good thing we had read up about Toledo the night before so we knew a little bit about its history because we did not learn a thing from this tour.

The first thing when we do the reservation they told me to look for a red bus and the bus was no red. We get to Toledo and after the tours was over we take the wrong way back trying to be at the bus 15 minutes before and we get lost . No only they don’t wait for us nobody call or text me to find out if we’re okay. I will never use your company for any tour I think you are very irresponsible.

My husband and I booked an 18day tour. It covered Spain, Portugal & Morocco. The tour description is a bit deceiving. Giving the impression that there would be ample time to enjoy the sights. That wasn’t the case. We made bathroom stops & stops to take quick pictures. Bus rides were long and uncomfortable. One of the highlights of our trip was visiting Costa del Sol. But it was a late evening arrival. A spot to sleep and not an opportunity to enjoy the beach. The meals that were included in the package were below average. Chicken was served most of the time and We had to pay extra for water. The 4 star hotels that are promised, are not maintained. No irons, sometimes AC &/or fridge didn’t work. On one occasion my husband’s bed collapsed and he fell on the floor. We were also placed far from the city on several occasions. Collaborations also fell short. When we booked our trip, we paid extra to get a tour of Gilbraltar which didn’t happen. Apparently it’s an all day excursion that wasn’t planned for in the 18 day excursion. That important detail wasn’t mentioned during the booking confirmation. So we will be asking for a refund. The tour guides & bus drivers were knowledgeable & friendly.

We booked an 18 days trip to Portugal, Spain and Morocco with Pepe travel which seems to be selling VPT trips. It was a last minute booking and didn’t have time to do my homework and research. We switched between multiple busses and tour guides about 4 times. Some of the tour guides were really good and enjoyed time with them. But here is my feedback and why I give them terrible rating: - they use the most uncomfortable busses. The seat belt buckle is stabbing you all the time and I had to put a jacket under me to reduce the pain. We have been on the bus for 5 hours most of the days. - we spent more times on the buses and by the time we get to the hotel we are too exhausted to enjoy the city especially that the hotels they put us in Were far from the city. - hotels are supposed to be 4 stars. I call them has-been 4 stars. They are run down, many times we had rooms with no AC, no working fridge and the food most of the time was terrible. Then you are too far from the city to have a decent meal. The hotels were always 30min by taxi from the touristic area. - we were supposed to have 2 nights in costa del sol to enjoy it. One on the way to Morocco and the other on the way back. We saw nothing of costa del sol. The first night they put us in hotel that was far from Marbella. It cost us 25 euro each way to make it to the city. Also we arrived to the hotel at 6pm so we didn’t have much time to enjoy it. On the way back we arrived after 730pm - we paid extra to have a Gibraltar excursion. 90 euro each. It didn’t happen. - schedule is obscure, each hotel is a surprise, meals are the cheapest option possible. In Morocco we were fed chicken most of the time and water not included. - there is so much distance between the destinations that you spent most of the time on the bus and when we stop for a visit we are rushed.

The tour was OK, but it is annoying the waste of time of almost one hour when tey take you to a store to buy local items even before getting to Toledo. the visit to the Cathedral is a no miss!!! but the Synagogue is a waste of time and money

The tour was conducted excellently. Enjoyed the sights and ambience of the spot. The aqueduct is a marvel to behold for those that are drawn to ancient antiquties.

Michelle, the guide imparted alot of information in clear, faultless English. An amazing trip with much to see in Segovia..The wall in Avila was one of a kind. Most impressive. Very hot weather this time of year.

I wrote a scathing review about this tour taken on June 30, 2024. It was published for a short period of time but has since disappeared. It was a very bad tour to two most beautiful places. The guide lady was awful. Stay away from this experience please unless you want to waste your time and money.

My sister and I booked your Toledo and Segovia tour for today (18 June 2024) through our hotel - Hotel Regente and we have had the worst experience ever!! It started in Toledo with the guide not informing us not to leave our belongings in the bus as we will be using a different bus for the return. She also called out a few names including mine and continues talking Spanish without English translation. When I realised about the different bus for the return, I quickly traced my steps back and to find that the bus had already left. When I approached the guide, she was most unhelpful and kept repeating “I don’t know”. I tried talking to Anthony our English speaking guide but he was more concerned about supporting his colleague and justifying that it’s not easy to switch between languages!! The tour in Toledo with the cathedral tour left us with very little time for lunch as we needed 30 mins to find our way back to the bus pickup point. Our next incident was in Segovia where we had a different guide and we are unable to recover from the shock that the guide was extremely irresponsible, did not do a headcount to ensure everyone from the bus was with her and left a few of us stranded!! In the bus from Madrid to Segovia, she said we will have 30 mins for coffee and toilet break but on arrival in Segovia, she tells us that we only have 10 mins. We very quickly rushed to find a toilet and imagine our horror when we went back to the location where the tour guide was last seen , which is in front of the aquaduct, seems to have disappeared!!! We walked around a bit trying to look for her and could not find her nor find the others from the bus! We eventually found a family of 3 who also realised that the guide had completely forgotten about us. We just waited for 1.5 hrs at the very location for fear of missing the guide and the bus back to Madrid as no headcount is ever done and I’m pretty sure she would have left us in Segovia!! Shoba Menon

We got our ticket through the Go city Madrid pass. Check in was very organised Duo language (Spanish and English) through an audio set which I found a little tricky because I would tune out for the Spanish bit and then not be listening when she switched to English . My gosh she didn’t stop chatting on the bus . It was toooo much Our tour was snail pass slow that we were nearly tripping over ourselves . Literally shuffling . We saw the Monastery which was a little underwhelming which was on me because I had tuned out by now and removed my headset and was just following the group without hearing / knowing the stories the crypt was interesting Back on the bus to valley of the fallen. Look it’s a massive cross and gorgeous view . You can’t use the funicular . The crypt thing was kinda interesting but not worth a trip out of Madrid for us For me this was the wrong tour but it was the ONLY trip to el Escorial in the Go city Madrid pass. I would have preferred to do JUST an English tour In all honesty I would have preferred to do a day trip to each Toledo and Segovia versus a combined day and skipped el Escorial altogether