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Madrid Royal Palace 90-Minute Guided Group Tour

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    Stop At: Royal Palace of Madrid, Calle Bailen, 28071 Madrid Spain

    Madrid Royal Palace

    Duration: 1 hour 30 minutes
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    Reviews (13)
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    1 - 5 of 10 reviews
    Reviewed July 17, 2019 via mobile

    After walking 15min away from the palace we found the meeting point. Of course we were late as we thought like in any other country and place you meet in front of the place you are suppose to visit. But with this people we had...More

    Thank Carine88888
    Jesus_slc, Owner at Feel The City Tours, responded to this reviewResponded 4 weeks ago

    Our effort was to try to relocate him to another tour, but for that day we had no more availability. The Voucher specifies the meeting point. And we always give a few minutes of courtesy. Our interest is that our customers have a unique experience....More

    Reviewed July 15, 2019

    This is a not a Palace guided tour. The meeting point is a 15 minute walk from the Palace. After discovering this too late, and hiking through the heat to reach the meeting point, we were too late and missed the tour. The company was...More

    Date of experience: July 2019
    1  Thank 823rams80
    Jesus_slc, Owner at Feel The City Tours, responded to this reviewResponded 4 weeks ago

    We were sorry for your bad experience, our interest was to be able to change the date and accommodate you in another tour, but the times did not prevent it. We are working in the meeting point so that experiences like yours do not repeat....More

    Reviewed June 12, 2019 via mobile

    I advise people visiting Madrid to book their own tickets into the palace in advance and avoid this tour. The tour is four times as expensive and is terrible. Our guide, a woman did not even make an effort to appear connected and involved. She...More

    Date of experience: June 2019
    Thank Sridevi P
    FeelTheCityTours, Director de Relaciones con Clientes at Feel The City Tours, responded to this reviewResponded June 26, 2019

    We are sorry to hear that, please accept our apologies! We are going to verify what could have happened. Could you tell us the day of the tour and the email with which you made the reservation?

    Reviewed May 19, 2019

    We made a reservation to take a guided tour of the Royal Palace, a total of 69.8 Euros. We were early, saw the guide, tried to check in per the confirmation, but she had no record of our being on her tour, and would not...More

    Date of experience: May 2019
    Thank Thomas A
    Reviewed May 18, 2019

    I booked this through a third party site. I thought I was purchasing a tour directly through the Palace. After paying a bit more attention, I realized what I had done. When reading the reviews I was very worried about the tour and considered not...More

    Date of experience: May 2019
    Thank 296gregoryh
    FeelTheCityTours, Director de Relaciones con Clientes at Feel The City Tours, responded to this reviewResponded May 31, 2019

    Thank you so much for letting us know how your day went, we are happy to hear you enjoyed it :)

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