Thanks Lana for your opinion, we like to do a good job and improve every day

Hello Mr "PSL_Florida, Thanks for bothering to write a review, you have honored your warning. We are going to clarify certain information. First, VIATOR allows you to cancel up to 24 hours before. I insist Viator Second, you made a call at 11:30 p.m., at that time our staff is resting to be able to give an excellent service as indicated by Viator. I don't know why you want to cancel at that time. We also sleep or have dinner. Third, you spoke with Viator and they told you that it could not be unless the service provider accepts it and thus, at 9:00 AM on the same day 16, Viator requests it from us, never before. It is answered that according to Viator's conditions it is not possible, we are private tours, I SAY PRIVATE, and both the guide and the equipment are booked for you. You hold us responsible and it is Viator who has set the conditions and, from whom you have bought and paid. Fourth, you talk about refunding a ticket, but it is not like that you wanted a full refund, so we were waiting for the other 4 participants. If one person cannot, the other four will be able to do the tour. If they could walk they could have ridden a segway. Well, having said that, I think you didn't want to do the tour, I don't know why, you can't imagine the excuses they give us for not coming and then if they want to. I'm sorry about the situation, the segway tour is really fun and I wish your wife a speedy recovery. Thanks