When we got to the meeting place, the local tour operator had absolutely no record of my Tripadvisor booking. Despite my being sent a confirmation, a mobile ticket, and having paid for it. My daughter speaks Spanish, and said that local tour operator confirmed that is very common for Viator to do this kind of thing. I have requested a refund. They really had a nerve, to send me the e mail to say that someone was waiting for us!! Well, I have just read reviews from other people, how sad. But, big question for me is, why Tripadvisor still has Viator on their website booking tours?

When we got to the meeting place, the local tour operator had absolutely no record of my Tripadvisor booking. Despite my being sent a confirmation, a mobile ticket, and having paid for it. So, therefore, my family and I missed out on our tour of the Alcazar, and nothing else was available during our visit. Will never be using Tripadvisor again.

Great tour by a genuine local who gave a great account of his city. He was very relaxed, included us all, and genuinely seemed to enjoy it too.

My wife and I booked a private guided tour of Seville and Alcazar round trip from Cadiz. This tour was on our trip to the Iberian Peninsula. On that trip we took many tours. It has to be said that the one arranged by Feel The City was not as expected. When we compare it to our other tours, it did not seem like a tour at all but only a taxi ride with an Alcazar tour. While our taxi driver tried her best, her English was poor. What explanations we received in English were playbacks on her cell phone. The taxi was small and cramped. We received little to no tour type information on the way to or from Seville. The gentleman in the other taxi (we were actually a group of six rather than a private tour) seemed to be the organizer on the Cadiz end. His English was less than our driver. Things seemed particularly poorly organized from start to finish. At the Alcazar, for example, nobody knew where to meet, who had the tickets or how to handle the entry. I would encourage Feel The City Tours, if this is a line of business they wish to pursue, to consider telling folks they don’t offer a tour like this rather than put their reputation in danger with a terrible result. The service we received left us feeling like we had totally wasted 590€. It was both the most expensive of the eleven tours we purchased on our trip and, by far, the worst experience.

I will never book with Feel the city again. I paid taxi fair to get to my meeting point only to be told the tour wasn’t going to go because there were only 2 of us. I wasted not only my money on the taxi but my precious vacation time as well. Feel the City had all my contact information and didn’t have the professional courtesy to contact me by any means a day ahead to tell me my tour was canceled. They said they would reimburse my fees for the tour. We’ll see how that goes. I had to pay out another taxi fee to get back to my hotel. They said they couldn’t refund my taxi fees. BUYER BEWARE of FEEL THE CITY TOURS!!

Getting into the Alcazar in a separate lineup with a tour made paying for the tour worth it. I enjoyed having a guide walk through and explain what I was looking at (and even showing the scenes in Game of Thrones as filmed in the Alcazar on her phone), and then being able to stay and walk through again at my own pace.

1 star is too much. Like others here, I paid my money but got no tickets as apparently I hadn't filled in a form which I did. I thought I was being scammed as I couldn't get in touch with anyone, our passport numbers had been taken, as had about 118 Euros - that money went to a bank account in Wilmington, USA. I had emails giving a code for the audio tour and one saying tickets would be with me 24 hours before the tour. When the tickets didn't materialise, I tried emailing and phoning. My hotel told me that the phone numbers weren't Spanish and were also concerned I'd been scammed. When we got to the palace I was told they could see my booking but as I hadn't filled in the form (I had) my friends and I couldn't get in. They were however, happy to keep our money. I thought I was booking with Walker Tours but couldn't find them on the website. When I got home I started emailing Walker Tours to get my money back and received replies from Monumentos Feel the City - they seem to do everything they can to hide who they are and make it difficult for people to complain. I am obviously not alone with this experience. If the Real Alcazar want to please their visitors, they need to take control of the ticket system. This is a scam - not technically but a scam that takes money from people but doesn't deliver the goods.

Sarah was a very pleasant guide. Prompt, courteous , warm and enthusiastic. Moderately mix of historical context and urban legend. Kept what could be subject matter from becoming too heavy. In hindsight, scheduling for 1st or 2nd day would have been more beneficial. Easy to find starting point. A circular route would've covered more ground than backtracking. Thanks for tips on Blanca Noche, Sarah!

Apart from a very confusing start concerning the actual meeting place for the start of the tour (outside the tourist info) the tour was excellent. Our guide was very good, amusing and knowledgeable. The cathedral is incredible and you can also climb La Giralda - the tower if you wish. Book in advance as it saves queues. Highly recommended.

The history the culture the interactions with all the people are amazing!! I continue to fall in love with Spain!

Waist of money! You go down the river and right back up. Maybe 35 minutes. You don’t see any nice views. Nothing fun or exciting.

It really is a tourist trap, so if being crammed into small plastic chairs on a deck listening to pre-recorded information in 5 languages, is your thing.....enjoy.

They are SCAMMERS!!!!! I booked and paid for two tickets and NEVER received the email with the tickets. Contacted the customer service who told me they would send it again, but nothing. Once I asked for a refund they simply ignore my emails.

€25 each for an hour of enduring a huge group of screaming teens not remotely interested in being on the boat. We could hardly hear the recorded info & had no clue what we were actually sailing past. Relieved to get off at the end.

The guide we had was speeking a very approximative english. We were expecting more information. We didn’t get enough for the cost.