DO NOT USE THIS COMPANY! Arrived for our Alcázar tour and after waiting around for 20 minutes and trying to find them, multiple calls etc (nobody answers the phone) we got an email cancelling our tour. Too late for us to book tickets with another company. Don’t take the risk with this company. Go with someone else!!

We took lots of photos, Seville was amazing, food was delicious. But the hop on hop off experience with one of the driver “the baldy tall one” we rode in front of El Corte Ingles around 10:40 and 15:45 with the same driver who was very rude.

This trip takes you up and down the same channel and takes approximately one hour. There is not much to see and we thought we’d be able to get beautiful views of the sunset but sadly that was not the case. Tickets are 20 euros per person so all in all it was a waste of time and money. I would not recommend that you spend this much money on this boat trip. However, if you haven’t been on a boat trip and you can afford to pay this amount then you should give it a try.

A total scam!!! Their website seems the official Royal Palace website. They sell the tickets two times more expensive. The audioguide never worked.

We bought 2 tickets with audio guide to visit tha royal palace in Madrid with audio guide through Pancho tours. They made a website pretending to be an official website of the royal palace.... Tickets cost 75 euros for 2 persons. They don't send the tickes right away, only a reservation confirmation. nobody answers the whatsapp or phone when you call them, they make you wait more than 1 hour, to send you then 2 tickets wit a 14,77 euro per person..... the audio link they send does not work. This is a real scam. Shame on them to make such advantage of the tourists

ABSOLUTE SCAM!!! Shame on me for not verifying what I was looking at, but I thought I was on the official Madrid Palacio Real site, but somehow got a link to something that was called Walker Tours (serviced by Pancho Tours. I say this because that is who issued the "tickets"). While I did in fact get 2 tickets for an appointment time to tour the Palacio Real in Madrid, they charged me almost triple what the tickets would've cost on the official site (the tickets are about 14 Euros per person on the official site, but I was invoiced 81 Euros for two adult tickets). Now they did include the "audio tour" which is a 3 Euro add on through the official site, but just to boot when I got the tickets which included supposedly a link to the audio tour the link tries to take you to the official Palacio Real app however the link was dead. Additionally the code that they provided was invalid with no explanation of how to get a valid code. I attempted to contact them via e-mail, whatsApp, and phone all to no avail. Nobody answered. I feel their customer service is horrible, and given the premium they charged me for the tickets and the sneaky way they manipulated the search algorithm to bubble up to the top of the search they are not a reputable outfit to work with. To be clear, though, they seem to mostly operate in Seville, so I can't make any claim to how they operate in Seville. I just know that I feel well and truly scammed for the tour in Madrid.

nice to make a boat trip in the famous river " the big river" the original arabic name. this river used to bring in/out the gods from abroud ;to the all kingdom ; christofer columbos was taken off from this river to discover america. nice tour but not wow !!

Could hardly hear the audio as people chatted loudly all the way through. When we did hear the audio it was so boring. No interesting facts or information.

The Alcazar and the Jewish quarter are the reason to go to Seville. They are amazing. The Alcazar has gotten crowded with long lines to wait and get in. You can buy a tour at the gate and get in with no wait. It was really worth the money. Interesting and an incredible time saver.

This was a TERRIBLE EXPERIENCE for my parents and I. We had the hardest time getting assistance from Tripadvisor, Aviator and the Pansho tours. They lost our ticket and did not show up in their system. More importantly, the tour guide barely gave any assistance and said, reach out to the company via whatsapp. He said it's the best way for a response. Via whatsapp wasn't any better. They kept saying we weren't in the system and I shared a copy of our confirmation/voucher. Nothing. We weren't able to join the tour or get a refund or any kind of proper support. No refund was given or a coupon for a new booking. NOTHING. We lost about $300.00 and walked away w no tour and terrible customer service. DO NOT HIRE THIS TOUR. You will NOT GET THE SUPPORT NEEDED and will loose all your money.

Our experience with this tour was a little disappointing. I think our guide was getting over a cold and he struggled to be heard. We were a fairly large group, so headsets might have been a good idea. The content that was shared was interesting (such as details about Christopher Columbus' bones being moved so many times). We were given the choice to go up the stairs to the tower, but told it wasn't that big of a deal and it was 34 ramps, so most of us (all but two people) opted to just walk around the cathedral on our own afterwards. I was really looking forward to this tour because of all the positive reviews, so I might have just gotten the wrong person, or got him on the wrong day.

Really poor experience. Uncomfortable plastic freestanding chairs, bored sounding commentary, terrible value for money. Stupidly I didn’t read the reviews before spending €80 on four tickets

This is a must-do if visiting Seville! The tower of the Cathedral gives amazing views from the top of the whole of Seville a d way beyond. There are also plenty of places to stop as you ascend or descend the tower each with their own advantageous views. The walk to the top is gradual slope rather than steps, which makes it easier to ascend. It's well worth the inexpensive cost. Definitely a must-do. Best to book the tickets online in advance.

We booked this tour of the Seville Cathedral, but the tour guide did not show up. We requested a refund, but TripAdvisor refused. They claim that the tour operator reported that their guide was there, which is simply false. We were at the designated meeting point 10 minutes before the start time and waited until 20 minutes after. No guide ever showed up. If you book with TripAdvisor, you risk losing your money.

I have to assume this company has stopped operating. I booked (and paid for) a private tour of Jerez months ago but, three weeks ahead of the due date I have received no instructions. Emails bounce and no-one answers the phone. I'll claim the money back from my credit card provider and book with someone else.