I initially booked a number of tours for 2020 but due to Covid did not use them. "No problem" I was told by Pancho Tours, "you have a credit with us". When I tried to rebook for 2023 it was a royal hassle. It took about a dozen emails just to get dates and times secured. I was specific about which tours I wanted and the dates and times but they needed to confirm and reconfirm and so it goes. So we actually used a couple of tours. On our last full day in Barcelona, we were booked for Cas Milla at 9:00. This night before while we were having dinner (around 20:00), I received an email that this tour was cancelled. I was offered a tour on another day (namely after I left Barcelona); there was no legitimate explanation as to why the tour is cancelled . I was told that I would received a refund. I never received a refund. Fortunately I was able to book the same tour through Expedia So Expedia can provide me with the tour immediately but Panch had to cancel despite having weeks of notice. Lesson learned: do not book with Pancho is you want to see something - I can't take the chance of travelling all the way to any destination and not seeing what I want (and paid for). I still have a credit with them. Will I use it? NO WAY - I can't afford to take the chance

Although my wife and I were the only ones to join the tour, our guide Daniel took every trouble to ensure we were shown the sights including some secret corners of the Santa Cruz area that we would otherwise have missed. He was very good at explaining the unusual features, such as mill stones that had been used to reinforce the walls of the houses crowding the narrow streets. The public gardens were closed due to high winds the previous day - you can't blame Daniel for that. At 90 minutes long, the walking tour was just right for our sightseeing appetites and stamina.

Sara was an excellent guide with great knowledge of Jewish history in Sevilla. The references to Jews contributions to Spain throughout the centuries, the references to opera, and the gardens were amazing!

They are scammers. They pretend to be the official Alcazar website. They do not give you the ticket or provide you with a reimbursement. I reported it to the postal police.

Avoid! Once they get your money, forget about any service. They took a payment for a monument visit. They were unable to process the tickets (they blamed me for that) and they refuse to refund what wa fully paid. Pure scam. Go somewhere else or book directly. Do not waste any money on these people!

I had a very negative experience with Pancho Tours. I attempted to buy tickets for the Alcazar Palace in Seville through a website operated by Pancho designed to make you think you are buying from the Alcazar direct. Having selected a time to visit, I paid $250 for eight tickets. When it became apparent tickets for this time were not available, Pancho declined to refund the money, despite never having acquired the tickets themselves. Unscrupulous and unethical.

As others have already stated the most uninspiring trip I have ever been on! Sat on a plastic patio chair for an hour listening to someone rattling on about boring bridges, one of which is in the Guinness Book of records, but they don’t actually tell you why! I did actually spot two terrapins and a fish jumped which was the highlight of the tour! Don’t bother would be my advice!

Pancho Tours lists their “Free” walking tours of Spain on many websites! I understand that you tip your guide at the end. I booked one in Cordoba and the guide didn’t show up. I got in touch with Pancho tours and asked if the same would happen today for my tour in Granada and they assured me it would be fine and apologized. Well GUESS WHAT! No tour guide showed up in Granada either. Time is precious on vacation and it is so disappointing when you plan something ahead of time and this happens TWO TIMES!!! DO NOT BOOK THIS COMPANY FOR THIS “FREE WALKING TOUR”. I guess it’s free if it doesn’t happen.

Tour was spread into 3 parts with 1-2 hour breaks in between. Would have appreciated 2 yours together. Otherwise, tour guide was nice.

Very underwhelming tour. Our tour guide was not well informed on the “Jewish history” or indeed the history of the neighborhood at all. He had perhaps 2 or 3 stories and the rest of the time we walked around the quarter with minimal historical background. We passed by several other tour guides from other companies who were getting a lot more information as they walked around!

Most boring boat trip I've ever taken. Seating is on plastic patio chairs. Unless you are very interested in the 1992 Expo which was held in Seville, where some of the buildings are still standing, then don't bother. Staff at ticket office were unhelpful and if you book on line make sure you download the QR code for your tickets.

The river is lovely and seeing all the historical buildings along the way was informative. But it was a windy day and single plastic chairs that started to be blown along the deck was a bit scary. I dread to think what would have happened had the wind been stronger.

Beware. Scam company. Pancho Tours spoofed the real Real Alcazar website and sold tickets at high markups. Pancho Tours is not an authorized seller or reseller of Real Alcazar tickets. Not only did we buy fake tickets, but there is never any actual "tour" of the site. No email from Pancho Tours about where to meet nor where there any guides from Pancho at the site when we booked tickets from the real website. Avoid this spam company if you don't want to waste your money.

We were staying in the Macarenes area of Seville so it was well worthwhile to purchase a 48 hour ticket to get us to and from the centre of the city

Okay but the bus trip is much better for a similar price. Nice to sit in the sun but not a huge amount to see from the boat and off to sit on plastic garden chairs!