We booked a Tour with Pancho tours and paid for it in February. Imagine our horror when the day before the tour in May we wrote to ask where to meet them and received back a notice that they canceled our tour due to logistical issues. They promised to refund the money in 5 to 7 days leaving us stranded with no plans on the one day we would’ve gotten to see Seville from Kadis, do not book with this group. They’re using your money as float and canceling at the last minute with no concern. We’re pretty sure if I hadn’t written to ask where to meet them we would still be standing on the side of the dock!

In 2016 we used this company for a tour of Cadiz and had a great experience. I contacted them in 2023 to book a custom private tour of areas outside of Cadiz. From the outset communication was terrible and I had to ask multiple times for tour information, cost, etc. We settled on a day trip to Arcos de la Frontera and Jerez for 490 Euros for 2 people. At the time I booked and paid details of the trip were minimal (day and time only) so I kept contacting them for details of the tour, which I never received other than "you will be met at the ship". On the day of the tour we were met by a taxi driver who spoke no more than 25 words of English. Had I not known rudimentary Spanish there would have been no way to communicate with him. He took us to both locations and dropped us off to visit the sites on our own telling us the designated time and place to meet him. There was absolutely zero tour guiding on this trip; we were only provided a taxi to these 2 locations. This is not what we paid for nor what we expected. When I returned home I contacted Andrea at Pancho Tours on October 2 to express my concern that we were not given what we paid for. Her response on October 3 was "First and foremost, we are really sorry for such a bad experience, because we did not know anything of what happened. Secondly, it took several months to get the information, because the Day Trip that you did was designed only for you, because we have never made this kind of trip. So, for this reason, we needed to ask for all the information from our partners in Cadiz. However, we are really sorry that the guide was not as we had expected. We will talk to our partners in Cadiz about this. " It is now October 16 and I have heard nothing from Andrea or anyone else in the company. If they had no experience with this kind of trip they should have been up front and told me they were not equipped to provide this kind of tour. Instead they took my money and provided a taxi driver with no English skills. I am very disappointed that we have not received any additional response from them. We will never use this company again.

This company is selling scam tickets to various sites around Spain. When I showed the email they sent me, they told me it wasn’t a real ticket and I had to purchase a real ticket at the site. They may have been a real tour company once, but now they're living off scamming tourists. SORT review by most recent. Don't look at the old ones. Please note all of the one star reviews here about people being scammed by this company. It’s the same story over and over. Do not buy from Pancho Tours. For example, look at the sign I posted from the Real Alcazar. That is the real website. It’s crazy. “Pancho Tours” charges $30 for a fake ticket and the ticket office charges $15 for a real one. They even have a warning in front of the palace. Be careful of scammers. Of course Pancho Tours refused to refund the money for their fake ticket that was not accepted. I won the fraud case with Visa and they refunded my money. If you have been cheated by this company be sure to open a fraud case with your bank. If there are enough reports, Visa won't let them process credit cards anymore.

Good town to make you feel goid because of old town giving you local culture and historic culture,streets with small bars ,hidden points-areas to see.

Our tour guide, Carmen, is a native of Cadiz, Spain and provided an excellent tour tailored to our family’s interests: history, culture, art and food. Carmen’s English was excellent and her fun personality made our first visit to Cadiz absolutely delightful! We highly recommend Carmen at Pancho Tours a thank you again, Carmen!

Our guide Carmen was excellent and extremely knowledgeable. We spent a fun filled morning g with her. Highly recommended.

We went on a glorious walk with Carmen during which she brought past and present Cadiz to life. She took us to extra sites based on our family interests which was very kind. She also took time chatting to one of our daughters in Spanish helping to encourage her as she is learning it at school. Thank you Carmen for this morning and for the helpful recommendations you have given us for our remaining time in Cadiz. Clare, Stuart, Martha & Clare

Carmen was a fantastic tour guide for our day trip. We had so much fun walking around and learning the history of the city from her!! We saw so many cool things and more things we didn't even realize were there!!!

Our experience began with Panchotours almost 3 years ago when we arranged a private walking tour for October 2020. It was arranged, we paid and then Covid hit. We cancelled our tour and they gave us a credit to use before the end of December 2021. In February 2022 we requested a refund as we didn't see us visiting Cadiz in the near or even far future. A few weeks later before the refund was processed we booked a Trans-Atlantic cruise with one stop in Cadiz. We cancelled the refund and the private tour was reinstated. We were very happy with the professional approach that the company takes in running their business. Now for the tour. We had an excellent tour guide named Carmen who took us through Cadiz with enough information that she knew that we wanted and stopping for pictures that we love to take. With a few personal touches here and there we had a great tour. I would highly recommend Panchotours and if you're lucky enough to get Carmen then you will have a great tour.

Impressive Town Hall, With a spare inf front,, surrounded with cafes all-round,, There are lanes leading to the main centre & Cathedral,,.. very easy to find with no steps to negotiate,, idealistic place to enjoyed a morning coffee !!

My tour had been cancelled without any notice!! Tremendous Respectless Missing communication Bad experience

We had a fantastic time, Juan, our Host couldn’t have been more friendly and knowledgeable. We went to and saw things we would never have discovered by ourselves. The Tapas were sensational. Many thanks Juan you made it a great experience.

We did the two-hour free walking tour with Carmen - and it was excellent! She shared lots of history and local info - including fantastic bar, restaurant and cake shop recommendations - in a relaxed, friendly way. Highly recommended.

This was an uninspiring tour lacking the engagement and enthusiasm of tours I’ve done with other companies in cities over Europe. It didn’t help there was a slightly language barrier too. The voucher says turn up 10 mins early but there was no one there and the directions are to a residence, the tour is actually from la bicics naranjas. One positive is the bikes were well maintained. I recommend just hiring a bike and doing it yourself.

This tour had 2 parts and lasted for almost 3 hours. The first part was interesting and it covered main historical parts. We shoud have been informed that the second part would take a far distance from the starting point. We tried to ask the guide during the second part how we could return to the cruise ship instead of continuing on with no help. Very disappointing. The first half was good.