Thanks for taking the time to write a review Jackie. Our Neuschwanstein castle tour is either by train or by bus depending on the time of year and group size. Typically the group size is larger if we take the bus though, not smaller. This year we have been experiencing busier trains due to the introduction of discounted monthly rail tickets. The castle tour is only 30mins which is why our guides try to offer a comprehensive tour throughout the day. It sounds like you still found some value in the tour though which is great.

Thanks for such a nice detailed review. We are glad to read you had a great tour with our guide Lana. Thanks for choosing Radius Tours.

What more can we ask for but such a review, thanks so much for your honest feedback. Happy to hear that the tour and also Mat did live up to the expectations! :)

We very much apologize for the situation you encounterd on our tour to Neuschwanstein on Saturday. There had been some bigger issues on the rail tracks which lead to a series of events which then lead up to the unpleasant journey. I am sorry that this was not the experience you had hoped for. Thanks for your understanding.

Thank you for your feedback. We are very sorry to hear that your Neuschwanstein experience did not live up to your expecations. We hope you will let us explain. The guide will usually not explain too much of the history in the castle, so that guests can just enjoy the scenery. It is still a public train, and we try to respect the other travels/commuters this way. Much of the story and history comes more to life when are there is a visual aspect to the story being told. It sounds like you had poor luck with the weather, which is a real pity... Due to the shortened winter open hours and restricted capacity at the castle due to COVID, we only receive very limited entrance tickets at an entrance time later than normal, so we try to make the best out of these current difficult circumstances to still provide the best experience to our guests possible. We hope that we are provided with another opportunity to change your 2 star to a 5 star review in the future. Wishing you continued safe travels...

Thank you Tim for your honest comment. We do not make you use your own tickets, just to start the conversation this way. There is the9€ ticket in place in Germany since a few months, which is a great addition to your travels, if you have them. We from the company have tickets ready for each and every guest, but if you already have your monthly pass, we just ask and then use train tickets accordingly for each of the guests. The situation with these great 9€ Tickets does create more usage of the trains, which makes them very packed, especially in July when you joined the tour. I am sorry that this felt like an issue to you, but this sadly is out of our hands, how busy the trains are on the day of travel, as there are no options to reserve any seating. We do arrive at the train early to ensure that each guest has a spot to sit, which all guests did have on this day. The tour inside the castle is a state given tour, as you mentioned, which has a 30 minute duration. This is the only way how to actually enter the castle. I agree, that 30 minutes may appear short, but that is the way the castle handels their customer flow. We as the travel comapny have our guide with you for the whole day, exactly for this reason, to give you so much more information and detail, than just getting you through the castle in those 30 minutes. Sorry if this caused an inconveinience for you. Thanks for your understanding.

Thanks for the detailed review. We appreciate you taking the time and are glad to read you had a nice time with our guide Charlie. Thanks for choosing Radius Tours.

Wow, thank you for such a wonderful, thorough recap of your day trip to Neuschwanstein Castle with us :) We really appreciate it! And yes, you are very correct, it is very important to come with the correct attire (ie good shoes, and weather appropriate clothing). Hope to have you on our other tours in the future.

Thank you very much for your honest review. Giving the distance Neuschwanstein is away from Munich, I am very sorry that so much of the day is used for travelling. Still, we are very happy to hear that our guide Michelle made the tour worthwhile for you. Thanks for putting your trust in us at Radius Tours.