Many thanks for taking the time to leave us such a detailed review, we were delighted to read it and to share your kind comments with Avi. We are very glad that you enjoyed your tour with him so much, we hope you had a wonderful stay here in Paris and we'd love to see you again on future visits!

Thank you so much for taking the time to leave us such a detailed review. We were very happy to read it and to share it with Humberto. We are delighted that you enjoyed your visit to the Louvre and we very much appreciate your recommendation. We hope you had a great stay here in our beautiful city and we look forward to having the opportunity to welcome you again!

Thank you for your detailed review which we here happy to share with Cristina! She's right, we have to choose the works carefully on the tour, as if we wanted to show you everything in the Louvre we would need to stay for a few months! We are glad that you saw the works that you wanted and we very much appreciate your recommendation. We hope you had a fantastic stay in Paris!

We are very sorry to read your review and to learn that you had such a bad experience at the Louvre. We'd like to ask you to please contact us on booking@memories-france.travel as we are sure that you were not booked with us and that you have left this review on our company page in error. We can assure you that we would never have refused you and your wife, even if there had been a booking mix up we would have added you to our tour, we would have been able to do that due to the group reservations that we have. We are a small, local operator here in Paris and a small, dedicated team. We follow every tour departure closely and are in touch with our team of coordinators and guides at the meeting points during the welcome and check in process. Had you been with us we would have been alerted immediately and would have rectified the situation and added you to the tour you had booked on. I have checked all our records and we are certain that you were not booked with us. None of the procedures that you outline above are procedures that we follow. We care very much about our guests and always do all we can to find a solution. We would very much appreciate it if you could identify the operator that you were booked with and please move this comment to their page, it's important that they see your feedback and it's damaging to us that future guests may think that we would operate in this way. Please don't hesitate to contact us if you want more information or if there is anything we can do to help. Many thanks.

Many thanks for your review and kind comments. We are delighted that you enjoyed your tour so much! We hope you had a fantastic stay in Paris and that we may see you again on future visits!

Many thanks for your review and comments. We are very happy that you enjoyed your tour with Laurence, and have shared your comments with her. With regard to the earbuds, we have been looking into alternative options for some time now. It's important to us that our guests have the best experience possible, and also that the plastic waste produced by these single-use earbuds is stopped. We hope that soon we will have a much better solution. In the meantime it's no problem to plug your own earbuds into the radio devices. We hope that you had a wonderful stay here in Paris!

Thank you so much for your kind comments which we have passed on to Celia. We are really glad you enjoyed your visit so much with her, and we'd love to show you more! We hope that your visit gave you a good overview of the amazing works on display there, and a good starting point to continue your explorations. We hope you enjoyed Paris and look forward to perhaps seeing you again, at the Louvre or elsewhere in our beautiful city!

Many thanks for your review which we were very pleased to share with Erell. We are very glad that you enjoyed your tour, and that it allowed to you explore more and get the best out of this huge museum! We hope you had a fantastic stay here in Paris and that we may see you again!

Thank you very much for your review! We are very happy that you enjoyed your tour of the Louvre (and yes you are right, at least a week!) We hope you had a great time here in Paris and hope to perhaps see you again.