Can only say that felt cheated since I purchased a 14-day tour English guide, but half of the days I was guided in Chinese and im non chinese so of course, didnt understand anything. Paid equally to all the others but even the additional trips like boat trip was also only in Chinese and the guide didnt even bothered to gather those non Chinese to explain about what was going on. They said they informed about the combined language tour in low season but in fact, the “voucher” where that tiny notice was written is provided AFTER the contract was signed and the payment was made. Noone ever mentioned about you might be guided in a different language so yah if u re non Chinese, please be awared of such condition before purchasing the tour. I felt like hell and wanted to quite half way several times. And even when I have all the recordings and alibis they just didnt care enough to respond since the money has already been received. Tbh the tour is not that cost saving considering you have to pay for your own meal, the pros was that u got a chance to go to more locations but with similar cost u could still book land tour for 10 days 9 nights in 5 countries, all meals included. Especially, you understand what they introduce! I was up for a contributive conversation but all that they gave me was refusal and ignorance and asked me to contact various personnel (i was using Data sim which meant i had to topup quite an amount just to call them and received a “you have contacted the wrong person” and “this is not my responsibility, you HAVE TO email this and that and we will see what we can do”… i didnt know that it was my obligation to do this or that when receiving a wrong product, they didnt accept cancellation, not willing to refund or compensate any amount, and not even provided a proper apology. Amongst all scams I never expected such a thing, it wasnt selling a low quality product with silky words, it was merely cheating, you purchased a TOUR not a hotel and coach package, but what you received was a hotel + coach combo and a forceful Chinese class was given for free which you cannot refuse for 8 days out of the 14 days. Not only when the guide talked but also during his rest time, a medieval themed with white casts was played repeatedly and the funny thing was that, it was voiced over in Chinese! So my day was full of the Chinese speaking voice everywhere, no matter the fact that half of the members in our group were non Chinese speaking customers. I am ready to proceed a sue to the head company even when the amount was too small to make such a scene, but the fact that they still advertise everywhere, proudly claimed themselves as best tour organizers and only provided false feedbacks hiding the ugly truth behind, still managed to sell tickets to the non-chinese speaking ppl, was not acceptable. If this was a rare case then they would have apologized properly, but even when I contacted them for this issue since my 4th day, now that I finished my 14 days tour for quite a while already, still not a sincere apologize received. Entrusting time to this company was my greatest mistake ever, hopefully non of you would fall into the similar situation without acknowledging. Please bear in mind that most of their tours are operated in Europe, a land of which not many countries speak English, so if you re travelling by urself then it would be quite a struggling time. And with a support like none from the ppl not speaking ur language, why dont just choose 1 or 2 favourite place and book transportation and hotel fees, at least you are not forced to travel in high speed and have to listen to a strange language the whole day. It was torturing, if I might say.

I recently joined a week-long Spain and Portugal tour with goEUgo, and it was a fantastic experience. Although I’ve traveled to Europe multiple times on my own, this trip allowed me to truly immerse myself in the rich cultures and histories of these countries like never before. Our tour guide, John Chen, was outstanding—professional, friendly, responsible, and incredibly knowledgeable. While some of the rides were quite long, John’s fascinating stories and insights made the journey much more enjoyable. Although I’m not usually interested in history or religious topics, he turned these subjects into captivating and memorable stories.

Ken is an amazing tourist guide, he is a professional and nice guy, he made us feel comfortable , we had a great time in England ! Thank you again Ken and gouego! We will come back next year!

I bought an eSIM card for use in Scandinavian countries for a month from Lycamobile while I was in Denmark on June 4, 2024. When I bought it, I had specifically said NO to Auto-Renewal and got an Invoice in the email to prove it. It did work fine while I was there. After coming back to USA after 3 weeks in Scandinavian countries, I found to my chagrin that this company had been charging monthly after that. I sent an email to Customer support on Sep 15, and they wanted more information a week later, some it inane, on when I used it last and to what number (I don't remember). One week after, they charge me again. This has caused me needless hassle with my credit card company and trying to stop this recurring charge.

Brown-line which covered three countries: Budapest, Croatia and Bosnia. I have to agree with the other reviewer of this trip. Rushed, low quality and a gotcha at the end. If I book a trip advertised as multi-lingual, I'm going to expect the guide to be speaking in multiple languages.  When I book a trip for English speakers, I expect to be hearing mostly English with an accent that can pronounce the words.  Examples, One of the cities visited was Split.  Without L, this was pronounced Spit.  There were no Steaks to eat, only Sticks.  My wife thought the accent was so heavy that she missed most of the dialog thinking it was Mandarin.  We didn't even know until the last day of the tour that it was actually three languages.  Not being able to hear the difference between the two Chinese dialects, we were given the impression that the guide was consistently spending twice as much time with them them and less with the English speakers. And there was always more laughter coming from the Chinese speaking group when he talked. Except for the two nights in Dubrovnik, the hotel accommodations were terrible. Every other hotel had what looked like air conditioners and climate controls, but none of them worked.  Most didn't even have instant coffee. Most had no nearby places to eat or shop. Please be aware of this ahead of time so you can be prepared with portable fans or even wait for a tour in a cooler time of the year. Kenny, the guide was clearly Anti-Muslim.  Going as far as to say one place didn't have anything interesting and suggested to the bus that we skip the town.  The monastery was not an empty building that didn't deserve a look.  It was a well maintained and fully operational place of worship. As for the gotcha, there were several optional excursions, (pronounced exclusions). They added up quickly and did not match what was advertised. We were stuck buying eros from others to pay for it since we had already returned to Hungary by this time and hod no access to EU ATM machines. If you are looking for a low cost way to travel Europe, save even more by not booking at all. -- Randy Hall, Washington DC, USA

This was a fast-paced tour that gives you a little taste of each country. Our tour guide was funny, knowledgeable, and extremely helpful. Pro tips: * If you booked through Viator, make sure you contact the tour operator for a more detailed itinerary and the costs to watch out for. Ask for details and the contact information of your tour guide. * Once you get the full itinerary, you can plan ahead during your free time. Personally, I would skip the Stockholm cruise and use that time to explore the city further. * Always be mindful of the time. * Make sure to pack waterproof shoes and some water-resistant clothing. Umbrellas are good but raincoats/ rain ponchos are much better. * You'll be staying at a different hotel every night. I would recommend packing to section your suitcase per day so you don't have to unpack and repack every single day. * Have a waterproof bag that you can wear in front of you for all your valuables and electronics. * The Norwegian fjord cruise has an audio guide that you can play while going on the cruise. Download the app with the cruise wifi or download ahead through the fjords cruise site - this will be the Naeroyfjord cruise * Most hotels will be inaccessible to the main city, except for the one near Oslo. You can take the metro from the hotel to the city after you check in, to get more time in Oslo. * If you want to save a little on food, buy your food at the 7-Elevens and supermarkets around Scandinavia. Your guide will let you know which hotels have food or not.

Extremely….Disappointing 7 day trip with Brown-line which covered three countries: Budapest, Croatia and Bosnia. Out of 5 I am rating 2. Horrible hotels!!! Two of the hotels had mold, AC didn’t work in 3 hotels meanwhile the temperatures were in 90. Horrible tour guide “Kenny”. Who had limited knowledge of history and the sites we visited. He was extremely prejudice against other religions. And made fun of other religions in mandarin and in English. He also made derogatory statements about Bosnia. It didn’t meet our expectations at all. We will never travel with them again.

From the moment I pulled up to the hotel, I was greeted with grace and dignity by the valet team and doorman! — And Desmon, the guest services attendant, was phenomenal. Desmon was curteous, welcoming, and knowledgeable. After a long day of travel, he was exactly what I needed. And my suite was incredibly well-appointed and spacious. —- From now on Hotel David Whitney will be my go to in Detroit! Dr. Dickey

The Scandinavia trip was an unforgettable experience, filled with beautiful landscapes and memorable moments. Although there were a few minor hiccups with some of the accommodations, they were easily overshadowed by the overall success of the journey. Our tour guide, Miriam, went above and beyond to ensure everything ran smoothly. She was very helpful and resourceful which made the trip even more enjoyable. The breathtaking scenic views - fjords to picturesque villages—were truly the highlights, leaving me in awe. I would recommend this trip to anyone looking to explore the beauty of Scandinavia.

The views around Norway and Sweden were amazing, the natural scenery is like something from a fairytale. If you like long coach drives, this is the trip for you! Definitely would recommend going. The little mermaid statue in denmark is interesting to see, especially if you watched the disney movie... its nice to find out about where the story came from. My only complaints would be that goeugo demand "tips" or "service charge" for the tour guide and coach driver of €10 per person per day, then also charge €35 per person to take you to 2 viewpoints which are actually free to visit... leaves you feeling a little ripped off. The entry fee for a few of the optional activities is half the price if buying directly from the place you are entering. A couple of the hotels were not great, the toilet flush broke first time and we were basically told "thats just what happens" by hotel staff. Make sure you're ready to be on the coach by 7:45 AM Other than that, you visit some great places and see some great things. The tour guide Mariam was helpful and very friendly. If you have the funds, I would definitely recommend.

Loved this tour. stopped very early in quaint villages/locations before the large tour groups arrived. The guide/driver were wonderful. The accommodations were also spot on. I would recommend this to anyone.

I booked the tour since MAY, to go in July, booked my plane tickets and everything for them to cancel my reservation less than 15 days before my trip. I only received an email with my refund and a "sorry for the inconvenience", it wasn't until I called costumer service from viator (which was where the tour was also offered) that the helpful staff were able to explain that the local company was "fully booked". I don't know if they didn't respect my reservation or what, but I was left without 7 days of accommodation and with my plans ruined. I even tried to rebook the tour since on the website it still appeared as "available" via phone call, but the same thing happened again. It took 1-2 days to actually appear on all the websites, so if you tried to book it you apparently could, but were sent a cancellation mail hours after. My complain goes directly towards the local company tour, it is UNACCEPTABLE that with such short notice of the selected dates the whole thing gets cancelled with the motive that they are "fully booked". How can that be if it was booked and fully charged to my credit card with 2 months of anticipation?. On a side note, a €10 mandatory daily tip per person is just crazy, more so of you don't travel alone. Do not recommend at all if you plan ahead your holidays as I do.

Alex was our English language tour manager and I can't say enough about how hard he worked within the confines of this tour to keep us on-time, informed, and entertained. To say it was sometimes brutal would be a bit of an understatement. Yes, it is a cost-effective tour when you factor in every night's accomodations is included, not to mention you don't have to do any of the driving, nor pay for fuel costs, toll costs, parking passes/fees, even some boat transfer fees and etc. But as the name implies you will get a taste, but it's more like a lick. Time on ground outside of a bus at the actual places of interest can be as little as *20 minutes* - what can you explore in 20 minutes of any place?! This after being on a bus for some 7+ hours in some cases. We knew some of this before hand, but did not know the logistics you have to bear to keep up. One major design change they should consider, which would probably add to the overall cost but would make the trip so much better, is to simply stay at a hotel IN / closer to the city we are scheduled to visit - instead of a hotel 30+ minutes outside. I know some of it because of the route but for their Rome and Lucerne stops, staying in-town would have provide a nice opportunity to really see the place. When we went, they had 5 buses running the same Green Line, so every stop had 5 buses of people getting out to rush to use the toilets / WC and stock up on snacks and drinks. Every day had the same pattern of getting up super early, rushing through the hotel's buffet breakfast as soon as it opens (and in some Italian hotels there was two-tier breakfast buffets between bread + egg/meat and bread/pastries breakfast and they only paid for the bread/pastries one! ) , load up luggage, sit in a bus for hours, stop at one or more rest stops to get gas/petrol station food or other kind of fast food, see the actual tourist site in very limited time, load up, sit while they drive again, 1 or 2 more rest stops where we are told repeatedly to get some food here else chance not finding any dinner options except in the hotel, roll into a new hotel's parking at around 8 or 9PM (and in most cases you will not know the name of the hotel until a few hours before), unload luggage, try to find dinner, try to sleep and repeat. (You will spend more time in the bus than anywhere else - so hopefully you have nice neighbors on the bus you can befriend.) And then there were the upsells, I could understand some of them, but some were stops at a leather factory, or a perfume factory, when time could have been better spent seeing an actual real historic sight ( I'm pretty sure there's kickback for those stops, including the gas station ones, but again I think the costs would increase without them.) The buses themselve also had a working toilet but we couldn't use it due to "European work laws (concerning th driver both driving almost 12 hours a day and then not having enough time to clean the toilet)." Each seat on the bus (Man's Lion Coach) had 2 USB-A ports and were relatively new and clean. Their A/C only ran when the bus was started, so if the driver (shout out to Jakob!) doesn't get it started and it is a hot day, it heats up inside fast! Also because there were 5 buses running the same line, you have to be sure you return to the same one. The stairs were steep getting off and on the bus, and some days we walked 20K+ steps, so you got to keep up. After all the cons and some pros, I'd say you might consider this tour if the above is tolerable to you - ideal if you are single, as you are in large crowd that goes everywhere with you so you will feel safer, but in any other arrangement it might be tougher, with kids, or the elderly. And ultimately, you can't really say you visited those cities for anything other than a picture (often from the outside). They should call their tours :"A Lick of Europe to make a check off a box for that one picture in front of some famous tourist's trap and nothing more." But on the plus side they do run like it like a regional bus system, so you could get off the bus at a city your choosing, spend a week until the next one runs through and hop back on board, and upon completion of one line, switch off to another, say the Red Line. But I didn't do this, so I'm not sure how easy it is, or how easy it is to pay even (we had to send a physical check to their Vancouver Canada office - talk about old school!).

Do not book with Firebird! Their customer service is appalling. Our friends and we travel a great deal. This was the worst experience we have ever had with a tour company. First of all, the hotels were great. We were in the Olissipo Castelo in Lisbon, the Eurostar Das Artes in Porto and The Quinta Da Cotinha in Alijo not Pinhao, as they insisted. Alijo is in the middle of nowhere far into the mountains, thirty minutes away from Pinhao and away from all the action. The Quinta was wonderful, as was the sweetest manager you could ever find. However, we were left in a small, old town that did not normally have visitors. We struggled to find anywhere to have meals since the Quinta only served breakfast. No one in the village spoke English to assist us when we were lost. Firebird had the nerve to tell us that we were wrong as to being booked in Alijo, and that we were booked in Pinhao. I think the sign entering the town should be more accurate. On our first evening, after being exhausted after our travel, we received an email that our tour for the next day was changed from an historical tour to a food walking tour. We had to spend more than an hour arguing with Firebird to obtain a comparable tour. Then, they provided a tour guide who barely spoke English who left us stranded in an unknown area of Lisbon where we had no idea how to return. One of our co-travelors had mobility issues. She had great pain struggling the hills of Lisbon to try to find our way back to our hotel. The worst part was when we arrived in the Douro Valley. Our tour was to include a winery tour with lunch included, for which we had already paid. When we met with our driver, he said that Firebird had not booked the winery tour, and he was uncertain as to where to even take us. Finally, he found out that a winery tour was scheduled, but that we would have to pay for our own lunch, even though we had already paid for it through Firebird. When we sat down for what appeared to be a beautiful location for lunch and they brought wine out for us, they abruptly pulled the wine away from us as we reached to pour, telling us that we had to leave. We are four professional people, and found this to be extremely humiliating. Our driver then took us to a greasy spoon in town where we ate stale bread and cheese at our own expense. There was no where else to eat at that time of day. Overall, I would never book with them again. They are unresponsive when you contact them in an emergency situation and do not deliver on promises and representations. They provide you with such canned email responses that you question whether you are communicating with a human. They never offer solutions, and merely try to buy time, saying they are looking into it. When you are traveling to a country in which you do not speak the language, this is particularly uncomfortable. If it had not been for the kindness of the Portugese drivers, guides and hotel staffs, we would have been in big trouble. Portugal, itself, is a wonderful country. The people are very friendly, kind and generous. Do not allow Firebird to damage the experience.

Enjoyed the stops and sights of this Purple route. It was a combined English/Mandarin speaking, and the Tour Manager Mickey spoke in both languages equally. Kudos to Mickey and Alex the driver, both were friendly, engaged, and tried hard to stay on schedule. We didn't do the day tour of London, but on our own for personal preference. We found the accomodation further away from city center are more modern and comfortable. Overall, it's a good value.