Hi Denise, Thank you for taking the time to leave us your feedback We are very sorry to hear that there were issues with your tour organisation We are particularly concerned to hear that there may have been serious confusion during your tour, as generally speaking our venues are always well informed of when our tour groups will be arriving. When disruptions do occur, we are generally able to find a solution, and so we are sorry to see there may have been problems relating to venues during the course of your tour. We're pleased at the least that you felt the tour had things to recommend it, and especially the kind words for our tour guide Brad. We are very proud that we can hire such excellent guides who can really enliven the whole experience. However, we would seriously like to investigate these issues that you raise. We would be very grateful if you could contact us by email at info@citywonders.com, with your booking reference number, so that we can investigate what occurred and offer possible solutions. We look forward to hearing from you. Best regards, Kevin City Wonders Team

Hello Margie K, Thanks for posting a review on our site. We appreciate your nice comments about the service which your tour guide provided you with. I'll ensure to pass on the message to Michelle, as they will be delighted to hear such a positive feedback. On the other hand, we were concerned about your feedback regarding the transportation on the date of your tour, as we have checked the reviews of the rest of your group and did not find any similar complaint about this. We suggest you contact us directly, so that we can have a look into your specific booking. Please accept our sincere apologies for any inconvenience this may have caused to you. We look forward to hearing back from you soon. Best regards, Moisés, City Wonders Team.