Terrible Customer Service - I was unable to visit Strasbourg for a day trip when my train was cancelled. I understood that I would need an exception to the 24 hour cancellation policy. I immediately notified the operator who said that only Viator could provide a refund as the ticket was purchased with Viator, not the tour operator. This was misleading. Viator agreed to a refund based on the situation but later reported that the operator vetoed the refund. When I called the operator back, they initially repeated the same false claim that they had no role in the process. They eventually admitted that they were responsible for the denial; just saying they were following policy. When asked whether the cancellation created costs for the operator, they eventually said it did not. Apparently, they just preferred to pocket the money. I have taken many tours and have not experienced this type of dishonesty and disregard for the customer. There were a number of options short of a full refund, but providing false information and claiming to have no role shows an organization that can’t be trusted.

Our tour was excellent! Our guide was extremely knowledgeable full of great ideas on what to see. Colmar is a very beautiful city, lovely to walk and explore with many good restaurants. Enjoy!

Such an amazing history, but coupled with our tour guides emphasis on historical flow, our tour turned into an absolute dream. The guide was passionate, well versed and most importantly was able to tell a story of the city even after adapting to our specific requests. Amazing!

What an interesting experience, firstly I would like to thank our amazing guide, who is the type of guy that you meet and you immediately become best friends. Secondly I would like to say that the tour was amazing, the past was interwoven with the future in terms of architectural styles. Absolutely unique!

Very very worth it location, with great guides. Such as the one we had, a local with international background that new exactly how to cater to us. Such a lovely experience.

And they say Paris is the best french city. As soon as we arrived we fall in love, oh what an incredible experience. Our guide was superb, super enthusiastic and friendly, let us go where we wanted and had a lot to say. Super tour!

Absolutely unique, absolutely amazing! I must say the country and it's capital are beautiful but the guide made it so much better. He catered so well for all of our needs, and really did well in making us welcome! Amazing!

Such beauty such passion, what an amazing experience. Everything was fairly clean and super enjoyable I really recommend this tour. Tourguide was great too, a real local who knows and loves his city!

Excellent! All of our questions were answered. The guide was punctual and well dressed. He knew about every part of the city and was a talented storyteller. Truly a wunderbar experience, would recommend!

A beautiful city made evermore better by such a well informed guide. My friend was a great host he showed us around the city answered all of our questions, tended to our needs. Worthy of the 5 stars, approved quality!

We had a phenomenal guide, Guillaume. He was kind, very knowledgeable, and fun to be with. We had a great time. We saw lots of the sights of Strasbourg, laughed with him and totally enjoyed the tour. One could not have a better introduction to Strasbourg than our afternoon with Guillaume S. I’m

Super niche knowledge, me being a guitar player I certainly was surprised when I asked some questions about musical history and the guide answered easily. Great historical knowledge!

I must be honest we were a little apprehensive at first since it was extremely hot. But, I must say the experience not only didn't disappoint but vastly exceeded expectations. Probably one of the best tour I've ever been on, for a surprisingly cheaper tour market price!

We had a great experience with local guide, Kevin. We received regular and useful communications leading up to the tour. Kevin was on time, listened to what our interests were, and was very interesting and knowledgeable. We expressed we were interested in the history of Marseille and Kevin focused on that.

Exploring Bordeaux's alternative side with Camille was a unique and eye-opening experience. She took us off the beaten path and showed us the hidden gems that most tourists miss. From the vibrant street art to the local hangouts, we discovered a side of Bordeaux that we wouldn't have found on our own. Camille's passion for her city and her insider knowledge made this tour truly special.