Disappointing trip for my mum's 73rd birthday. Gluten free bread was very stale tasting, the scones were dry, the cream was warm and sour. The tea water had a hint of disinfectant taste to it. The sandwiches were dry and some crispy on the edges! Wouldn't recommend this trip sorry.

We did the 45mins boat tour. The views were lovely. The only thing I would say is that they need to turn up the volume of the audio, so you can actually hear clearly what it's saying about the history etc. there were very few people in the boat and even then we couldn't hear it clearly. Best to do the tour on a sunny day, it would be more enjoyable.

Really enjoyable and informative trip around the Bay. Warm welcome made up for the awful weather! Learnt all sorts of things about the history and nature of Cardiff Bay

Nice trip in general but a little bit over priced for what you get if we'd of looked at the others I'm sure the cheaper option would've been just as nice

Due to misunderstanding because of wording on invoice when booking in advance the ferry had ceased running /The invoice states 5-5.30 implying the boat is available during this time however it means the boat leaves at 5pm and takes 30 minutes for trip to Quay .Extremely disappointed especially after receiving text after the crew had gone home. Finally managed to contact them by phone only to be told there was nothing to be done I have requested a refund but to date have received not even an acknowledgement despite being advised on the day to the contrary This was suppose to be means of transport back to Quay area where we were to eat in a restuarant This was an outing to celebrate my wife having just completed 12 months of chemo hence the real disappointment as we missed trip and meal

We enjoyed the boat ride. It gave us some beautiful memories. 45 mins trip that gives you a overall look and feel of Cardiff bay

The trip was rescheduled which is fine, but it meant that we were the only people on the boat, despite this we weren’t allowed to put any music on. We weren’t welcomed or introduced to the crew or anything, it felt very much like public transport. My friend bought a glass of prosecco (one of the little one-glass-per-bottle things) and a mixer drink and was over charged, £33. We think the person put through a normal size bottle of Prosecco. Hopefully they’ll be in touch about a refund for the prosecco as it isn’t acceptable.

Flat Holm Island trip from Penarth Marina was a wonderful experience. The type of thing everybody should do ! We had a lovely afternoon out on the Lewis Alexander. The crew were friendly and informative (Barry and Harry) and despite the weather being appalling it just added to the sense of adventure. On arrival at Flat Holm we were greeted by the enthusiastic warden and his band of jolly volunteers, all of whom were keen to impart their knowledge of the island to us. Excellent value, really interesting with outstanding views from the boat and island. We enjoyed it so much we may go again next year. Thank you Cardiff Cruises. Top marks

I would like to rate your Bay Cruise which we did pay for in advance, but we got caught in a traffic jam on the M 4 near Swindon and unfortunately we were still on the English side of the bridge when our time slotted cruise sailed. So sadly we miss our chance of sailing with you. We did eventually make it to Cardiff 2 hours later then planned. Next time we visit Cardiff, taking your Bay Cruise will be priority. Given you an Average Score, but expect it would be higher if we had been able to take our place on the boat.

I traveled to Flat Holm on Cardiff Cruise's boat, Lewis Alexander. I would strongly advise you not to travel with this company. Their lax attitude to safety resulted in three passengers on my trip having nasty falls. They don't have equipment for getting passengers off and on the boat at Flat Holm. There was a drop from the deck to the jetty, so they just put out a stool, which kept sliding down the sloping jetty. No handles, no stability. One gentleman took a nasty tumble and hurt his shoulder and leg. On re-embarking, they didn't even bother with the stool. The distance from jetty to deck was greater than knee-height. Any elderly person, or anyone with a disability, would have found this impossible. I tried to raise this with a member of the crew, but he didn't even acknowledge me. On the trip back, one lady found out to her cost that the bench she was sat on wasn't secured to anything. A wave hit the boat, and she was deposited onto the deck. It was all we could do to stop the bench from colliding with her. As we tried to raise the alarm with the crew, this lady's husband fell trying to help her up. The crew were completely unconcerned about all this. If they're not careful, there's going to be a serious accident. Also their time keeping wasn't great. We had to be at the barrage 30 mins before the pick up time, but the boat didn't turn up until past the pick up time. We then had to wait for a change of skipper, so that we got much less time on Flat Holm than advertised.

Very spacious boat with commentary on the surroundings. Lots of seating up top and inside. Really enjoyed ourselves and was a great 45 minute tour

Nice little trip these is a speaker to tell you what all the places are , you get free WiFi toilets on board also drinks and snacks available

Was enjoyable enough. Cheap and interesting. Pointed out landmarks. Weather wasn’t with us but nothing could be done about that. If you are in the area and fancy something different do this

Excellent trip round harbour, interesting commentary and friendly staff. Shame wasn’t sunnier , will do again in the summer.

Enjoyed a fantastic night on the Boat with 15 work mates on a Friday night for my Fortieth birthday celebrations. We were the only party on board which made it extra special for me. I can imagine if there were more people it would be a bit crowded seeing as the top deck was closed (we were informed prior to our trip). The bar was adequate and the staff helpful. They were happy to take our requests for the disco and all in all it was a really memorable night. Could possibly have had the hot dogs a little further into the trip when we had built up an appetite and unfortunately my two veggie friends' pre-ordered sausages were forgotten. The top deck too would have been welcomed.