It was a good guide, Funny and charming. We enjoyed seeing the light. And now We have saw london Christmas lights. And now We know that We are not going to visit Winther Wonderland.

The only thing I would have changed about the tour would have been the weather....while it was bitter cold - the lights were brilliant and the warmth and enthusiasm from our tour guide Ella was super. Great way to spend an evening in London.

The cheerfully decorated, open top bus playing festive tunes arrived on time and got us in the Christmas mood. Great welcome and entertaining commentary from Ella and skilful driving and navigation round London traffic by driver Paul. I was impressed that the Big Bus Tours rep called 2 ladies to the front of the queue, saying they had arrived first, very very early and could therefore board first. It was a very cold, clear and dry evening but we were wrapped up warm and my cold nose soon recovered. The route took in the main shopping streets with lights as well as some unexpected quieter squares with beautiful displays. I would recommend Big Bus Tours.

What a fantastic experience we had yesterday, we chose the tour as it ticked the box . Phill was so informative and Paul the driver exceeded expectations. The tour covered all the lights and the bonus of Phil’s chat made it an enjoyable evening .recommend to everyone who wants to see London at it’s best decoration.Thankyou

What a fun night! Our tour guide, Steve, was really engaging, funny, and full of factoids that you might not get from anyone else. He showed us where to get the best shots and had a fantastic knowledge of the city and its sights. Our driver, Ted, made it through the traffic filled streets with ease, and gave us a really enjoyable ride. It was pretty chilly, but if you’re dressed accordingly, you should be comfortable enough, even in the open top portion of the bus. Would absolutely recommend to anyone. Very family friendly night out.

We booked the tour for my boyfriend's birthday. It started raining really Bad and we proceeded to sit downstairs to get away from the rain. While sitting down we got yelled at multiple times by an employee that we had to pay extra to sit in the seats downstairs, we tried to tell him that it was raining and all the seats under the roof were taken. He continued to yell in a threatening way that we had to pay extra for the downstairs seats. It made me really uncomfortable and upset me. After yelling more about paying extra he said it was a joke. It was really not funny! We paid 60 pounds to have our whole tour ruined. And multiple spots didn't have the Christmas lights on.

Yesterday waited 45 minutes for a bus, today are still waiting after an hour and no bus. Poor employee at stop 15 has done his best to help but the company won’t help him. Absolutely pathetic

Friendly atmosphere,Staffs are very polite and friendly.Me and my family are very thankful to TripAdvisor.I highly recommend the app

Total waste of time and money…virtually no commentary provided…sore on ears classical music being played…travelled along embankment, passing New Scotland Yard, London Eye, Parliament, Big Ben and not one word about any of these landmarks…got a little on Buckingham Palace then we stopped and changed driver…lots of passengers complaining about lack of commentary…very nice Big Bus employee said he would make sure new driver sorted this out…and while the new driver did fix it the damage had been done…my 14 year old son was completely bored and so we disembarked at Harrods and never got back on…bus tour in any big city is something I always do to get my bearings and hear about the history…have done it in London before…but this was totally rubbish and simply not acceptable as it’s not cheap. I will never go on a Big Bus tour again and could not recommend to anyone.

The evening bus tour allowed you to see all famous areas in London in 2 hours. The tour was recorded despite the previous reviews stating it was live. I would have preferred a live tour guide because there were some buildings and landmarks that were not mentioned during the recording. Although it was nice to the the buildings lit up, I probably would've enjoyed this tour during the day. The staff were nice.

This was a great tour to book to get around the city relatively quickly and to give us a break from walking. We enjoyed listening to the audio on the history of the sites we passed by. My only complaint is we had to wait an hour for the blue westbound bus at the eye which caused us to miss seeing Kensington Palace (the only place we didn't get to see but wanted to). I would suggest sticking with the eastbound routes and take those all around instead of trying to catch a westbound to cut back on time.

Is the Big Bus Right for You? If you value a bus driver who briskly greets you with a "get on the bus; chop, chop" in the morning, then this tour bus may be the perfect fit for you. Perhaps you're also keen on the idea of being abruptly told by a blunt "supervisor" at around 6:00 p.m. that you've arrived at the last stop of the night and that all passengers must disembark now. If you ask how to get from the current stop #27 to your hotel stop #39 and the answer you get is a nonchalant "I suppose you'll have to walk," then this might be the customer experience you're after! If a 40-minute walk back to your stop after dark appeals to you, especially while observing other bus lines like the Toot Bus still bustling with passengers well into the evening, then don't hesitate to book your tickets on the Big Bus now. This is the adventure you've been searching for!

The VIP guide was his weight worth in gold! What a fantastic knowledge about London and it's rich history. Will highly recommend to anyone visiting.

¡Mala información de los horarios! Nos dijeron que era de 10:00 p.m. a 9:00 p.m pero realmente en London Bridge solo pasó hasta las 6:00 p.m. para ser Hop On and Hop Off no tiene buena duración. Es el tour que menos duración tiene y el bus se ve más viejito.// Poor schedule information! We were told it ran from 10:00 a.m. to 9:00 p.m., but at London Bridge, it actually only ran until 6:00 p.m. For a Hop On and Hop Off tour, it doesn’t offer good operating hours. It’s the shortest tour I’ve seen, and the bus looks older.

Our tour was interrupted by the closing of several streets in London. None of it made any sense, but our tour guide basically told us someone must have dies in order for them to close the streets like they did. We ended up seeing hardly anything and were on the bus for an hour longer than planned because we couldn't get back to where we needed to be. It was a disaster. I reached out to the company for a refund and they wanted me to send them my bank account information. NO WAY! They should be able to refund the card I used to purchase the tickets. Total SCAM!