We were scheduled for the lunch cruise on Tuesday September 26. When I printed the confirmation the first page did not print. Not sure why this happened. We put Thames Cruises London (per the booking receipt, 2nd page) in our Google maps. We were directed to the opposite side of the river. Needless to say we missed the boat. We called, explained our dilemma and requested a credit towards the dinner reservation. This was our last day in London. We were told it was our responsibility to arrive on time and no credit would be allowed. Just a heads up to double check your paperwork with this outfit. No flexibility and no common courtesy!

The cruise was a wonderful way to enjoy a delicious meal while enjoying the London skyline along the Thames.

Positives-quick transport to Greenwich with 2 minute walk to Cutty Sark. Sandwiches and some beverages available for purchase. Negatives-smell of exhaust, no commentary that we could hear.

Excellent time today! Our guide onboard, Jamie, couldn’t have been better! He was knowledgeable, great information and excellent personality! Great job! Remember folks, gratuity isn’t included in your tour price. Show a little love and be sure to give a tip when warranted!

This was a good cruise. We sat on the top floor because it was a clear warm evening. It was fun seeing everything lit up. We were very impressed with the champagne to start, followed up by some tasty and fancy snacks/h'ordeurves. Staff was very friendly. The only thing we did not like was that there was no commentary and we had expected commentary to tell us what we were seeing.

Great experience! Very good option for family with kids, after a long day of walk touring around the city, or even on raining days!. The captain was funny, and all staffs, especially Zahra was awesome! Highly recommend!

I reserved a london dinner cruise for 4 people and paid $590 and tried to cancel the day after I reserved and was within the 4 days of free cancellations and was impossible to do that . Showed up to the cruise and it was a crazy sight w over 300 people trying to find their cruise and never find the cruise I signed up for . Tried to call them and don’t have a phone to call. Went online and can’t find any live person to talk to . BBE AWARE . They have a robot answering questions . Going to stop my credit card payment and file a complaint with a lawyer .Total Scam once you pay them .

Trip itself was really good and the guide was fantastic who made the trip down the Thames enjoyable with his humour and facts about the landmarks. However, future customers please beware when purchasing food and drinks while on the tour. As a family we decided to order some drinks via their QR code which is plastered over the seats. To cut a long story short we unfortunately didn’t receive the items we ordered due to a mix up with bar staff and the fact that they were extremely busy. These things happen and the staff apologised and said they would have to speak to head office to arrange a refund…. Understandable. However, now after around 21 days and being past from pillar to post by the company and multiple emails they are still yet to refund. This is after City Cruises firstly stated technical difficulties and then that they had refunded the monies but there was issues with the bank. I cannot fathom, how difficult a simple refund can be and take so long. Customer services have been atrocious and quite unhelpful.

Friendly and accommodating staff! Thank you, Zahra M, for helping me while on the tour and for your incredible customer service!!! This was the perfect activity to do since it was raining, there were plenty of options for drinks and snacks on board :)

A lovely way to see some London sights BUT very disappointed there was no LIVE commentary AS MENTIONED IN THE DESCRIPTION. Live commentary was a major reason we booked this trip. We travelled from Westminster to Greenwich and had got as far as Tower Bridge by the time we got the correct app downloaded and found the correct commentary. Four of us had to listen to one phone. What would the noise have been like if the boat had been full???? People need to know to download the commentary app beforehand and to bring headphones!

It was starting to drizzle rain when we arrived. We asked about the ferry at a neighboring kiosk. It went on nearly the same part of the river and discovered that it was £4 cheaper. However, we decided to go on the cruise since the ticket seller at City Cruises told us there would be a commentary, so we thought we’d learn about the lankmarks along the river. After the trip started, we asked about the commentary and were told there was none because of the rain. Because of the rain, we couldn’t see very well, but there were many tall buildings that stood out. I wonder what they were since no one told us anything!

After touring Westminster Abby we walked two blocks to the Westminster Pier and took the City Cruise back to the Tower Bridge Pier near our hotel. Much fun and the crew announcer was very informative.

The whole trip was amazing. The food, drink and expert service made it a very pleasurable experience. As a group of friends meeting up it was just the best trip we could have organised. On the upper deck there were so many tourist attractions to photograph and the weather was perfect. Looking forward to another trip next year.

Our dinner river cruise was pleasant. It wasn’t a dynamic night or a bust. The food was nicely presented, (not sure the salmon mousse was universally well received.) The temperature outside was perfect to step outside to catch the sights of London and we returned in just under three hours time, as advertised. Would I recommend this? Sure, if you want a way to see more of the city than you could on a normal night. But once a trip should be enough.

Once on the boat we were treated to a professional crewe with commentary and banter at the same time that makes for good learning for about special sites on the bank side. The only let down is the pier staff and signage with many of us running around to find the correct boarding points.