We used EC for three transfers during our trip. Heathrow airport to Southampton, Southampton to London via Stonehenge, and London to Heathrow airport via Windsor Castle. We had 4 or 6 people in each trip with tons of luggage. They put us in 8 seater vans and there was plenty of room, including with car seats for 2 kids. Booking was simple, fast, and overall excellent. All the rides were on time and clean. We had three different drivers and they varied in how friendly they were. But they were all competent, excellent drivers, and got us there on time. Price was competitive for a private car. I would use EC Minibus for our next trip to the UK.

Driver ever showed up, claimed the appointment was for 9 a.m. it was for 8 a.m. We waited until 8:40 and the office never answered our phone calls. We wound up paying nearly $200 for the taxi to Heathrow. Note that was nearly $150 cheaper than the Trip Advisor/Viator price we paid. Live and learn.

We used EC Minibus for transfer from Heathrow to a hotel in Westminster London and a few days later to take us to Southampton with a 2 hour stop in Windsor. We are 2 older adults and had 4 very large suitcases. We arranged our transit by email, responses and communication were timely and payment by credit card was a seamless transaction. As travelers from the US you always take a gamble traveling overseas and our arrangements went flawlessly. Our driver was professional, timely yet very friendly and picked us up in a very clean, comfortable vehicle. He recommended a restaurant in Windsor for our stop there and it was excellent. In Southampton we were staying one night pre-cruise at a boutique hotel and he escorted us in to make certain we were using the right entrance considering we had a lot of luggage and are "seniors". I will use EC minibus without hesitation for my future transit needs when traveling there. Thanks for a job well done!

This was a round-trip pickup from London to the cruise terminal in Southampton and back to LHR for a family cruise. The van seated my entire 7 member group and our luggage comfortably. We arrived at the terminal and the airport early. I'll definitely book again with EC Minibus the next time I travel to London!

terminal 2 is such a drag …… long walk from check in all the way to the gate for North American bound traveller. Be prepared.

On a trip with LOTS of luggage (and frail backs) we booked EC Minibus from LHR to our London hotel, then our hotel to Southampton for the QM2 home. The driver met us at the arrivals lounge exactly when promised (a bit early, actually), took us precisely where we needed to be. The same driver, 4 days later, on time again for pickup and drop off. We didn't touch our luggage when he was around. We booked a larger vehicle and it was perfect for us and our heaps of stuff. Driver was pleasant and professional. Booking process was seamless. Charges were exactly as expected. I found this company because I wanted to deal directly with the provider, not through some website that makes it look like they're a company when they're really a broker. Next trip, they'll be my first choice. Zero hassle. Really smoothed out what could have been a rough part of the trip. Totally worth it (and reasonably priced, too).

Very well done. Our driver was on time and communicated with us until he arrived. Very nice trip that exactly as promised. Very comfortable. Joao was our driver and he was informative and helpful at all turns. Definitely recommend this trip as a precursor to our cruise.

A good mix of shops - some more attainable than others - and there are definitely some bargains to be had. My only complaint was that they allow dogs (not service dogs) inside the shops which I found really, really off-putting.

We hired EC Minibus on two occasions. Once to transport us from Heathrow to our London hotel and then a few days later to drive us from London to our Southampton cruise pier. On both occasions the drivers arrived on time, were friendly and courteous, and had a clean comfortable vehicle.

Terrible Service. I spent a full hour frantically looking for a "Coach" as was described at the port. It turned out to be a minivan and the driver finally contacted me 1 hour after the meeting time. Driver had to search for parking, didn't understand the ticketing and as a result we lost a full hour of time at the castle. Driver was friendly enough, but not at all engaging. He clearly didn't know what he was doing.

There was only 1 ship at the port, but it was so easy and quick to both board and deboard. The drop off and pick up areas are right outside the building entrance and exits making connection with your bus or van very easy. Not easy would be walking to the train terminal. There were several taxis but we had already arranged for a private van for 6 of us. Our drive from the port to downtown London took two hours, and the traffic was light!

On time pickup and on time drop off with nice vehicle and all the room needed for 6 passengers and luggage. What more do you need.

Excellent service and affordable … arrived on time and were easy to find. I was anxious about the connection—but it went extremely smooth. They responded promptly when I had questions! Highly recommend EC Mini Bus shuttle. I have actually recommended them to my travel agent I was so pleased.

Our driver was early and picked us up at the cruise terminal. Had our name placard. It was a very comfortable ride to St Paneras and he had waters for us. Wonderful.

Driver never showed up despite sending a booked and confirmed email weeks prior. EC Minibus is an awful service. For peace of mind, NEVER use this company. Upon calling the company for assistance, they blatantly lied, claiming the service was never confirmed although 3 separate emails stated booked and confirmed. Taxis and Uber are also significantly less expensive. We saved over $100. Best of luck to anyone using the service. Best to avoid at all costs.