Hello, Thank you for taking the time to review. We have taken your review into consideration and are adding the Sea to Sky Gondola as a stop on the Whistler Tour, in addition to the Shannon Falls stop. We do provide commentary along the way from a local guide. The guide will share stories about the history and culture of the area. Thank you for joining us and we hope the rest of your stay in Vancouver was enjoyable.

Hello Jackie M, Thank you for taking the time to offer your feedback about your touring experience with us, we sincerely appreciate it. I am happy to hear you enjoyed your time in Whistler, and felt that our guide was informative and enhanced your touring experience. Based on our guests feedback, we find that most guests enjoy the amount of free time we allot in Whistler to explore as they wish. I do hope you were able to visit and enjoyed the Squamish Lil'wat Cultural Centre in Whistler, which is included on our tour. Regarding Shannon Falls, there are days over the winter months where access can be closed due to excess snow and ice, deeming it unsafe. When this occurs, our guides will stop across the street from Shannon Falls for a photo opportunity. I was concerned reading your comment about our delayed pick up time at your hotel, as this is not the level of service we normally deliver or pride ourselves on. I reviewed our route report from this day to see what happened, and can see a longer than normal wait for guests at another hotel, which did impact the scheduled pick up time at your hotel. I do agree with you that we should have called your hotel to advise of our delayed arrival, so please accept my apologies we did not. If you would like to reach out to me directly to discuss your experience further, I can be reached at karen@vancouvertours.com. I look forward to hearing from you. Kind regards, Karen Lewis General Manager Landsea Tours & Adventures