I joined the four days tour to Rockie mountains and everything was above my expectations. The hotels were great. Rooms are big and clean. Breakfast every day were very good. The whole trip was very smooth. The tour guide Jessie is excellent. He is very friendly, fun, knowledgable, and he ensured the whole trip was running smoothly. Everything was efficient and on time, no time wasted. Every sight seeing points had optimal time to spend there. Not too short or too long. He knew exactly how much time we needed on each point.

Banff is one of the most beautiful spot if you are a nature lover, the weather was perfect, and very accessible, unforgettable!

Under the circumstances of the Jasper fires we missed our on the via Rail. As such, most of time we were unsure of what was next. Having said that we were happy with the revised tour. Tour guides were excellent. Prepaid meals could have very been a bit more interesting.

The lakes were breathtaking, bright vivid colours emerald, blue and green The environment clean and serene. The Chateau at lake louise amazing as was the cafe with lots of eats and drinks.👍👍 Lake Emerald had a cozy little coffee house Just what u needed after your drive. I cud easily spend days and days there Don't forget the town of Banff WOW💯 Out of a story book It was a blast

We really enjoyed our 4 day tour with Calgary Tours. It was well organized, the buses were comfortable and the staff were friendly & helpful. One day of our tour was affected by the wildfires in Jasper but the tour company rescheduled our hotel stay and replanned our day with interesting sites. The hotels we were booked into were very nice. They were located in town, very clean and offered a great breakfast. We had three different guides, Zackal, Allen & Bowen, and all were kind and knowledgeable. We really appreciated Bowen’s knowledge and expertise of the area during the day we spent with him. Taking the tour really made it possible for us to see many more sights than we would have been able to see on our own. There are two things we thought could improve - we felt like we were on 4 “one”day tours instead of a four day tour. Each day we had a different tour guide and rode on the bus with different travelers. We would have liked more continuity. Also it appeared that the tours are geared for Chinese tourists. The tour guides spoke both English and Chinese but their English was oftentimes difficult to understand.

We had a great time touring the beautiful Canadian Rockies! Calgary Tours made it possible to have a wonderful experience because they had organized everything very well: from signing up for the trip to our departure -everything ran flawlessly and smoothly. Customer service people were answering the phone right away, and we were also getting informed about any updates via e-mail before our trip. Calgary Tours managed to come up quickly with an alternative itinerary for us because of the Jasper fires, so we were very pleased to visit Waterton National Park instead. And yet, we could also go to part of Jasper National Park that was untouched by the fires- Columbia Icefield. We are also thankful for the immediate solution for getting on the SkyWalk which they resolved fast on the spot. There was a great coordination between the person on the Emergency Line and our guide Jessie. We liked the hotels we stayed at, as well as the food. This is a company that cares a lot about their customers. We very much appreciate the knowledge, friendliness, and professionalism of our guides- Zaekal, Jessie, and David. Thank you all for a beautiful memory of a lifetime!

We have never done a tour bus trip before. Calgary Tours answered all our questions and helped us understand how to manage our booking reservation. Due to the fire in Jasper, some changes had to be made but they were prompt informing us of what our new choices were. Their hotel choices for the basic price were so nice. Coast Calgary was a 1 bedroom suite and Mount Royal Banff was right in the heart of downtown. Our tour drivers and guides were so wonderful, Thanks David-Waterton, Alan and Gary-Kootenay and Banff Gondola day, Jesse and Cowboy John-Lake Louise and Columbia Icefields. We would recommend this company's team to anyone. Our whole trip was great, not only for the scenery but the teams running our daily tours. The Crabtrees, Arkansas, United States

We are delighted by taking Calgary Tours. Well designed. Well co-ordinated tour. All involved Calgary team members are very friendly supportive right from tour booking till end of tour. Great Experience.

Calgary tours was a nice tour company with good service. However during the Banff tours, the tour guides had a bit of trouble communicating with the travellers. Other than that, the tour was really good with amazing views, and places.

Generally speaking, we had a good time, enjoyed beautiful scenery and good experience with all your tour guiders. The only thing we got surprise was that we got 'Day 4 Free Day'. We read it in our itinerary very late, and didn't pay much attention and didn't understand, because no description and email explaining that. We knew we couldn't go to Jasper, and we got email earlier, which said you had options for our trip. We thought you would arrange other routes for us to go and we were told we didn't have choice, which we accepted. Then no email and no body told us that we had one day free, which means that we need to plan and arrange everything all by ourselves. That was really a big surprise for us and all the other tourists that morning in Banff. We think your arrangements could be better if you had description under the free day and reminded us the day before. We were very embarrassed that morning in Banff. We know you will refund that day's service fee and trip fee as well as other fees we prepaid, but we just think you could do better. Another thing we really want to mention is that we were very impressed by our 7th day tour guider David, who took us to Waterton National Park. He is the best. He is knowledgeable, humor and enthusiastic, and he keeps his bus windows nice and clean. We had a wonderful day with him. Thank him very much! We took 7 days Banff and Jesper Trip, but your review doesn't have that choice. So we picked the 4-Day Rockies, but it's wrong.

The tour is catered more for Chinese speaking. The bus seats are assigned to them first then the leftovers. The tour guides English was very very difficult to understand. The time given to go see the places was very little. By the time you arrive at the location. It is just enough to click a few pictures and then run back to the bus in case they left you there. Ramada in Calgary downtown, I would give 1 star. Aspen lodge in Lake Banff was very good. Skip breakfast if you are diabetic or vegetarian. I have been with other tour companies. This one will not be used or suggested.

The tour was good but the tourist bus was just like an ordinary bus—no coffee holder, no food tray table, and out-of-service washroom. Then we came early but the tour guide assigned our seats at the end of the bus and near the washroom. Those who came late have the privilege to sit in front with a good view of the road.

I booked the Banff Area & Johnston Canyon+Gondola 1-Day Tour from Calgary for 3 of my guests visiting me in Calgary. It didn't start off well with the bus breaking down and it took some time for them to be on their way. We were pleasantly surprised being taken to more spots than mentioned in the itinerary. However, the guide was fluent in Chinese but spoke broken English which couldn't be understood. It would have been appreciated if we were informed before that the guide was not fluent in English. Everything else went well as planned.

Banff 5 days deeply tour (IRO05A): It was outrageous on the night of July 17 in Jasper. The entire hotel we stayed in (Banff Aspen Lodge) had no air conditioning! The tour guide didn't tell us in advance. How could the travel agency let tourists stay in a hotel without air conditioning in the summer? Temperature was 33°! We are senior people in this group with high blood pressure and take medicine every day. When we entered the hotel rooms, the temperature was nearly 30°! The heat made our blood pressure soar and we had to take blood-lowering medicine urgently, definitely risk! There was only 1 electric fan in the room, but the bedding was winter supplies, and we didn't sleep well in that night! This was 1st time experience in Canada in more than 30 years that a 3-star hotel had no air conditioning in the hot summer! I don't know how the travel agency thought about, saving money? Last day of the trip on July 18, we’re noticed to change another’s tour bus. It was an old bus with not working air conditioning. The temperature outside was 33° and the bus window could not be opened. The engine of the bus was shut off once, the tour guide Allen asked everyone to sit inside (heated bus) to wait him contacted the head office. Everyone complained constantly, and finally we had to change to another bus, which made everyone very nervous and worried about missing the flight to home. Food was fine.

The lake was beautiful but if I had to give a piece of advice is to get away from the crowds and hike to the lookout or the Tea House. It’s not flat but very double by a 48 yo who is out of shape. My family of 5 had breakfast at the Fairmont and it was reasonable and good. My wife and daughter canoed and loved it as well. At Lake Moraine we did the Consolation Lake hike and it wasn’t easy but I & 2 others in my family made it with little issues. The views were well worth it. It took about 2 hours hiking round trip. My wife & daughter saw the lake & relaxed along the lake. They had a really good time was well. We used Fairview Limo service and their service was excellent.