Rented kayaks. Boats were as expected and price the best I could find in the area. The service and flexibility were top notch

On the hunt for a kayak while I was on vacation, I contacted Bow Valley SUP. Both Michelle and Maggie were wonderful! They were very friendly, professional and helpful. I decided to reserve a kayak that day (Monday) for the upcoming Friday. I read and signed the waiver form and emailed it back to them. When I checked the weather on Thursday morning, they were forecasting 60 km winds for the next day. I would consider myself a novice kayaker who has kayaked in windy conditions, however 60 KM winds were a little bit strong for my current skill level. It was also my first time in an inflatable kayak (which I learned is harder to guide and manoeuvre than a hard kayak), and my 3-year-old Yorkie was tagging along. I did not feel like it would be safe for either of us to go out on the water in these conditions. I couldn't remember if the cancellation policy was 24 or 48 hours, so I called to ask one of the wonderful staff members. When a man picked up, I introduced myself. He rudely asked "Who's calling?!?". Taken aback by the completely different reception that I had previously gotten, I wondered if I had dialed the wrong number. I introduced myself again and explained that I had reserved a kayak for the next day. I stated that I was concerned for my safety, as they were calling for 60 km winds, which were above my current skill level. I then asked if their cancellation policy was 24 or 48 hours. This was met with great frustration: I was scolded, ("48 hours! That's why you need to read your policy!" I had read it, I just couldn't remember), I was lectured on "Mountain Weather" and, finally, an attempted guilt trip for possibly needing to cancel was thrown in. I was so shocked at the stark contrast to the professional and kind reception that I had gotten from other staff members, that I was rendered speechless; This is your response when a customer calls regarding their safety on the water? Again, I tried to explain that I was looking to potentially cancel was for SAFETY reasons, but he would not listen. Before hanging up, he asked "Ok?! Ok?!". I said"No. Not Ok". I told him how wonderful the other employees had been and that he was being extremely rude. Again, I reiterated that my concerns were SAFETY related. His response was not apologetic, but rather that I could go kayaking that day (Thursday) instead. I told him that my itinerary was full for that day, but he kept insisting. When I reiterated that my itinerary was full, he started pushing me to go that night. ("You could go tonight! You could go tonight!".) Beyond frustrated at not being heard, I said I'd just wait and keep my fingers crossed for calmer winds. After we hung up, I went on the website and found out that I had just been speaking with one of the co-owners. When Mr. Co-owner texted me that he had left a note stating my concerns for Michelle, who would be in the next day, I thanked him. I then addressed how he had conveyed his messages: I had no issue with WHAT he was saying, but HOW he was saying it: If the cancellation policy is 48 hrs, come downpour or hurricane winds, so be it! If the weather changes every 10 minutes and the winds might be calmer than forecasted, great! There is a much kinder, more respectful and professional way of saying that. Again, his answer was unapologetic. The next day it was windy, but not 60 km, so I felt comfortable going out on the water. Michelle was kind and helpful; she gave me a quick tutorial on how to inflate and deflate the kayak, showed me a map of the reservoir, and helped load everything in my vehicle. When I returned, Sara and another gentleman happily unloaded everything. I would rate my dealings with Mr. Co-owner zero stars; proper and professional customer service is seriously lacking. The rest of the staff were exceptional, each providing 5-star service.

We rented the inflatable single kayaks and would do it again! We were worried about the weather and colder conditions in early June but Ryan was great to work with. He was very responsive to our questions via eMail prior to our arrival and the morning we picked up our Kayaks he was even more supportive. He showed us what to do and how to set them up. The day of our reservation it was very windy which made us nervous but Ryan provided great recommendations of where to Kayak and provided us with all the details we needed. We picked up the kayaks around 10am, spent about 4 hours on the water and returned them just after 3pm. It was one of our favorite things to do! We highly recommend this place of business and the kayaks!

Maggie made me realize how technical while enjoyable paddleboarding can be. She also gave great tips on the surrounding areas and made sure we had great pics (including my new Lock Screen)! My wife was rather sick, and Maggie already had hot tea with honey waiting on us when we got back to shore! The price is right, and the experience is wonderful.

we find the best place ever to rent some stand up paddle, a lot of options for rentals and places you can go to do some paddle

A group of friends and I rented paddle boards through Bow Valley SUP and it was such a great experience! They had the boards ready for us, showed us how to get them on our cars to travel with them, recommended a place for us to paddleboard at, and were quick to come out and help when we were dropping the boards back off. Would definitely recommend!

We did the Pedal and Paddle package. Nine of us, ages 12-45. Ryan and his staff were unbelievably helpful and prepared and friendly. And the equipment was excellent and in perfect shape. We will definitely do this again next time we're in or near Banff!

Pumped up and ready to guide you, Brandon at SUP&Surf in Canmore will ensure you have the most reliant paddleboards and that you get the most out of your trip. No worries, no hassles, Brandon has the equipment, knowledge, skills, and desire to set you up for a memorable adventure.

I needed some glue to repair my inflatable and Bow Valley Sup gave me a tube gratis. Great service from a local company.

Amazing service--recommend! The staff have great recommendations and helped with everything. Bonus points for being very strong and carried the boards with no problems

This class was amazing. Noone in our group had much SUP experience. This course covered safety and gear and everything we needed to know to safely paddle a class 1 river.

This class was great. Our group had some beginners and some with self taught experience. I learned so much in this class about the boards, stroke, balance, moving on the board, Paddles and more. This class offers great value in a beautiful setting.

What an amazing way to experience the lakes. We had a glorious day, with a 24 hr SUP hire were able to enjoy late evening sun on the water. Spent the day at Two Jack lake. So memorable. Great hire, with brand new equipment, local advice and friendly service. I will definitely be a return customer next time I’m in Banff.

Great staff made it easy for us to rent SUPs. Helped us load them. Equipment was in excellent condition. Highly recommend.

Great company! Answered all my questions with quick responses via text and phone calls! Very friendly staff when I went in to pick up a rental SUP board and gear for a day out on the water. They were happy to give me suggestions based on my experience. Looking forward to trying one of the Friday night community tours!