Jose very very friendly and professional. He made the transportation process made very easy and smooth

Jose was courteous and friendly. Gave us the departure information fir our transportation back to the airport. Thank you for great service,

Lenin was amazing! The tour was smooth and informative. Would highly recommend! The clear boat was a cool excursion and the arch is beautiful.

Jose is very sweet, always picks up the phone, and very knowledgeable about tours and activities. He gives clear instructions.

Basic ride; air vents were broken so hard to get any air conditioning. We went the long way through town to our hotel. It wasn’t until I managed to ask in Spanish “why” that the driver said the Highway had bad traffic. Worse than stoplight to stoplight traffic? For a few bucks more I’ll go with a better class ride.

Bruno was extremely helpful when we had to change our pick-up time. He worked magic and got it done! Very happy with his prompt and pleasant service 😀

Manuel Estrada working at the RIU Palace with Gray Line tours was amazing. He was friendly, knowledgeable and was so very helpful navigating through all the tours available and there is a lot. He took his time with us and did not pressure us at all. He wrote everything down to help us remember what days we did what, who was picking us up by and with what to expect with each Adventure!!! I will definitely always look for Gray Line tours and hope that someone just like Manuel Estrada will be there to assist us. What a great experience. Thank you Manuel and Gray Line tours!

Tour guide Lenin was wonderful, very knowledgeable, friendly and helpful. Tour not as described however Lenin went out of his way to answer questions, show us around and recommend places. I think website needs to update their info lunch location was different.

Our tour guide Lenin was amazing! He was very knowledgeable and took us to the highly authentic places! We highly recommend this tour with Lenin.

Incomplete trip. Never showed up for return trip to airport. Flight was due at 7:56AM and wanted to pick up ok at 4AM. Requested a later pick up due to a domestic flight which got declined and then they never showed up at 4AM. Have not heard from them for over 40 hours despite sending multiple emails.

I did not go, cancelled reservation. Unfortunately was unable to go on cruise. However from talking to others that attended, waters was a little rough and some got a little sea sick

We thought this was a small van with a few people. Turns out it was a big crowded bus. We both got bus sick- yuck. Not impressed.

Great experience. It was easy to find the guide, the van was super clean and the driver was cautious and safe. To return, we gave our information to the company person who stays in the hotel lobby and they came to pick us up. Recommend.

Supervisor (Jorge) does not respond to texts. When we arrived at the hotel and looked for him to confirm our time for pickup, he wasnt there. I texted him and he does not respond but all my texts were “read”. Inconvenient service and unprofessional. When the driver came to pick us up from the hotel to take us to the airport, he dropped us off at the wrong terminal (domestic) instead of at an international terminal. We had to pay extra to take a local bus to get to the correct terminal. When I contacted the supervisor in regards to this matter, no response or apology. I do not recommend this company for transports.

What an amazing trip. Special thanks to Bruno who provided all of the information and helped me with the booking and organisation.