We had the very best transportation experience ever from Cancun airport to hotel from E-transfers. Very reasonable prices and very professional staff. Avoid airport taxis by all means. For they all try to rip you off $90 one way to hotel zone?!?!?!? E-transfers was $35. One way. Can’t beat that.

Second to non service. Punctual, friendly and always kept in contact. I would highly recommend this transportation. Drivers drive safe which is always a good thing.

Booked shuttle service in March of 2024 for July of 2024. Did not receive immediate confirmation. When finalizing our plans I still did not have a confirmation and with so many companies I wasn't sure of the company name and couldn't contact to confirm. I made arrangements with another company (immediate confirmation) assuming I hadn't completed the original reservation. On July 22, one week before our trip, I received an email from a mailing list - BOOKINGS which I did not open because it looked like a phishing email, with capital letters saying CONFIRM FOR SECURITY reasons. The name e-transfers was not in the subject line or on the sender line. On July 27th on the day we arrived, the same email was sent again which I did not see as we were travelling. That evening I received an email from GENERAL ET with the subject Arrival NO SHOW after we had already arrived at our destination. This email actually had the email bookings@etransfers.net. and my name. I contacted the company and asked for a full refund do to their lack of confirmation and terrible communication. They said they had confirmed by email and WhatsApp. I had no information from them in WhatsApp and they only confirmed my reservation a mere five days before arrival which was unacceptable for planning purposes. It was also a terrible format for communication. I asked for a full refund which they said was not part of their policy. We did use them to return to the airport as we could cancel our other reservation and e-transfers would not give us a refund. This companies system of using multiple email addresses as well as lack of immediate confirmation is unprofessional and we will never use them again. As far as I'm concerned they still owe us half of the two way fare.

Do not use this service! They did not show up for an airport droff off that I paid for and then tried to add extra fees when I complained. SCAMS! there are many more reliable services you can use in Cancun! The representative I was speaking to on WhatsApp was called Miguel! Do not trust him

0i will never use e transfers again they are the worse company in Cancun . om n the way back to the airport i was pick up in a diffident company . a van with no AC , A horrible ride back to the airport . e transfer refuse to do anything about it . I will never us this company again .

Terrible service; a scam….DONT PREPAY, if you prepay and they ask your itinerary, you will expect there will be someone around but NO. They say their policy is to wait around 15-20 minutos (my case was 40). There were tons of units from other companies as well as eTransfer BUT, as I prepaid, I go last since they prefere to get more customers… Don’t use eTransfer

We had an airport taxi arranged and understood they would track the flight.customs in cancun was slow they text to ask if we had landed via WhatsApp I explained in reply what the situation was they replied saying the driver would be waiting when we got through customs the driver had gone and from then till now no one Will address this situation

Booked the cheaper option then started to read reviews and got worried. But only waited about 15 minutes before the driver arrived. There was someone waiting for me and updating me as I waited. I had no issues other than some texts weren’t answered before I made it out of the airport.

Rate it a 0!! Waited 90 minutes and nobody showed up to pick us up and never answerd the phone. Had to take a taxi and pay another $200 for round trip transportation.

Paid in advance and when we met the E transfer personnel we were delayed for way beyond the 10 minutes promised. Then the driver came up with some excuse and then we were paraded thru the taxi stand and placed in a common cab company. We had planned to have our service make a grocery stop route. This never happened. I complained to E transfers and nothing was done. Avoid these clowns I could have taken a taxi and be far ahead of the game.

Great company! we always use Etransfers services every time we come to Cancun. They are always on time and they’re super reliable. Someone is always in contact with you through text if you need to make any updates to your reservation. They also make it really easy to find them when getting out the airport. Someone is already waiting there for you.

$850 Mexican pesos to travel 6.3 kilometres, I think they take advantage of people arriving in Cancún, then wait longer than 15 mins for the service since they had no cars available, avoid this company , they are outside under a sign that says taxi autorizado and they use blue shirts and checkered yellow and black squares, sad to see this we should care for the tourists and this is your first impression, absolutely sad

I recently used eTransfers while visiting Puerto Vallarta for a round trip transfer from the airport. The service was excellent in every regard. All of the staff members we worked with were very professional, they were on time with both pick ups and very diligent about making sure everything was confirmed and times were set. Both drivers were very friendly and made for a great trip. I will definitely use them again!

Overcharged my credit card and refused to refund. Advertised price in USD is not valid because they will charge what ever they consider exchange rate, which is alway inn their favor. You will end up paying additional 5-10% on your credit card statement. Be aware.

Taxis, rental cars, and shuttles all have potential for sketchy situations in Cancun. We booked this last-minute, as our flight was delayed 15h and we were to land at 3am, after the last ADO bus which we had initially intended to take. We were able to pay by credit card before our flight even left America, so the only on-the-ground cost was the tip, which we gave in USD. While not cheap, they were professional, communicative, clearly explained where they would be waiting for us, took our bags, and got us safely to our lodgings in Playa Del Carmen at 4am. The shuttle van was clean and had water, soda, and cerveza he said (not sure the details on that, since we had none). I would recommend this if you are unable to take the ADO bus, or need a private transfer in the middle of the night (many private companies do not work late night, or they need 24-48hrs notice to do so).