Chichen Itza Day Trip from Tulum Including Cenote and Lunch
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Chichen Itza Day Trip from Tulum Including Cenote and Lunch
By Cancun Vacation Experts
Visit the UNESCO World Heritage Site of Chichen Itza with ease from Tulum and forget the logistics of time-consuming public transit; instead, benefit from round-trip transfers, the insight of a local guide, and the flexibility to explore the archaeological complex at your own pace. Then, cool off in Cenote Saamal, a destination you might otherwise overlook before returning to Tulum.
from per adult
$69.99
from per adult
$69.99
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 0-99, max of 40 per group
Duration: 12h
Start time: Check availability
Mobile ticket
English, Spanish
Highlights
- Combine a visit to Chichen Itza and Cenote Saamal in just one day from Tulum
- Benefit from the insight of your guide to learn more about Chichen Itza
- A traditional Mexican buffet lunch is included for a seamless experience
- Enjoy convenient and air-conditioned hotel transfers from Tulum hotels
- Guided visit
- Certified bilingual guide
- Buffet lunch
- Pickup and drop-off in Tulum Meeting Point San Francisco de Asis Store
- Visit to a sacred cenote
- 2 Water Bottles during the tour.
- Entry/Admission - Cenote Saamal
- Entry/Admission - Cenote Saamal
What's not included- Gratuities
- Drinks during lunch
- State Tax applies Per Access of 400 MXP or its equivalent in 20 USD
- Entry/Admission - Chichen Itza
- Departure details
- Traveler pickup is offered.
- Meeting Point at Main Entrance Grocery Store SUPER AKI on Avenue Cobá Carretera Federal Tulum Ruinas s/n, by Carretera Federal y Av. Tulum Oriente, 77780 Tulum, Q.R. For Tulum Hotel Zone and Tulum Downtown . Hotel Pick up service only from Akumal area up to Dreams Tulum.
- Súper Akí Tulum, Carretera Federal Tulum Ruinas s/n, 77780 Tulum, Q.R., Mexico Our meeting point is at the corner of Federal Highway (307 ) and the road to Coba (109) Super Aky Grocery Store
- Hacienda Doña Isabel, 77775 Quintana Roo, Mexico Passengers staying at the Bahia Principe Grand Tulum hotel. the pick-up will be at Hacienda Doña Isabel at the main entrance of the complex on the highway.
- Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Return details- Returns to original departure point
- Not wheelchair accessible
- Stroller accessible
- Near public transportation
- Infants must sit on laps
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 3206P81- Confirmation will be received at time of booking
- Children ages 3 years and under are free, but their seats are subject to availability. They may have to ride on their parents' laps if seats are not available
- It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, a hat, sunglasses, a swimsuit, a towel, an extra change of clothes and biodegradable sunscreen
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
- This tour/activity will have a maximum of 40 travelers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- What you can expect during your visit
- Regular temperature checks for staff
- Regularly sanitized high-traffic areas
- Temperature checks for tour participants upon arrival
- Guides required to regularly wash hands
- Hand sanitizer available to travelers and staff
- Transportation vehicles regularly sanitized
- Face masks required for guides in public areas
- Paid stay-at-home policy for staff with symptoms
- Gear/equipment sanitized between use
- Face masks required for travelers in public areas
- Social distancing enforced throughout experience
Community- Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
- Which attractions will I visit with Chichen Itza Day Trip from Tulum Including Cenote and Lunch?
- During this experience, places you will visit include:Discover and book Chichen Itza Day Trip from Tulum Including Cenote and Lunch on Tripadvisor
- How much is Chichen Itza Day Trip from Tulum Including Cenote and Lunch?
- Chichen Itza Day Trip from Tulum Including Cenote and Lunch price starts from $69.99. Discover and book Chichen Itza Day Trip from Tulum Including Cenote and Lunch on Tripadvisor
- What is the Chichen Itza Day Trip from Tulum Including Cenote and Lunch cancellation policy?
- Chichen Itza Day Trip from Tulum Including Cenote and Lunch cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Chichen Itza Day Trip from Tulum Including Cenote and Lunch on Tripadvisor
- Which company provides Chichen Itza Day Trip from Tulum Including Cenote and Lunch?
- Chichen Itza Day Trip from Tulum Including Cenote and Lunch is hosted by Cancun Vacation Experts. Read reviews, discover additonal experiences or contact Cancun Vacation Experts on Tripadvisor. Discover and book Chichen Itza Day Trip from Tulum Including Cenote and Lunch on Tripadvisor
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 3206P81
Itinerary
- You’ll have 2 starting optionsOr, you can also get picked upSee departure details
- 1Cenote SaamalStop: 60 minutes - Admission includedSee details
- 2Cenote SaamalStop: 60 minutes - Admission includedSee details
- 3Chichen ItzaStop: 15 minutes - Admission excludedSee details
- 4Chichen ItzaStop: 2 hoursSee details
- 5ValladolidStop: 15 minutesSee details
- You'll return to the starting point
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About the operator
Don’t take it from us – here’s what people have to say about this operator.
Annie6472
00Perfect family activity
This tour is a well-oiled machine. Every aspect is meticulously planned so you don’t need to worry about a thing. …
OnParrLauren
00A must do
This excursion is a MUST if you’re planning a visit to the Yucatán peninsula. Going into the Rio Secreto felt like …
K1434IKsandys
00Cool experience
Well organized and interesting tour! The caves are unique geological treasures. Our guide, Prascila, did a great …
tammye89
00Don't Miss This Trip!!
This was a fantastic trip! We were picked up at our hotel. Our guide was Jose Luis and he was great. They get yo…
TRIPOPOTOMIS
00A must do!
This tour was recommended by fellow guests at our hotel. It was superb, a once in a lifetime treat. We were picked …
DigsInNY
00Long day, big adventure!
This is a big day from Cancun particularly if you hit traffic coming from the city. We got picked up at 7:10am on t…
billhK981YE
00Must Do - incredibly cool.
This was the best tour of the four that we went on. Our to guide was the best ever (Diego) he spoke perfect, fluent…
jasonsC5204WM
00Awesome excursion!!
I went with my 3 boys (18, 16, and 14) and had an Excellent time! Our guide, Aaron, as well as all the staff, were …
771andreead
00Amazing !!
I only did the cave tour and it was an amazing experience! Our guide Angel was great! Very patient and reassuring. …
Cara T
00This is a great tour - here are my takeaways..
We had tour guide Antonia - was great easy to understand and really did a good job. The buffet lunch after was not…
mbryant4
00They canceled our trip the night before….No notification that popped up on my phone. We left our resort to her there 1/2
They canceled our trip due to “weather”. There was no hurricane, no rain, no clouds. Nothing. No pop up in my phone…
tracyt820
00Amazing
Diana was so passionate about the geology, history, science, and tradition of the caves and rivers, she was absolut…
798gillyp
00Highly recommended
It had a great experience!! The crew was very nice, every one of them. I’m a very anxious person but after a min up…
V7154BWdebbiew
00Our drivers/guides - Peter and Armando - were excellent drivers!!!
There was a group of six of us that booked the ATV/snorkeling/cenotes/zip line experience while we were staying at …
Z2832MKnatalier
00A great excursion for the whole family
Lilo was our guide he made the whole trip fun and was very accommodating! The zip lines were fun and spending time …
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
64 reviews
Excellent
38
Very good
10
Average
6
Poor
1
Terrible
9
Silvia E
New York City, NY17 contributions
Given the current restrictions in place sure to COVID-19, this was a good trip. In total, we spent:
* 2h at the Mayan community market for souvenir shopping and lunch
* 1.5h at Chicken Itza walking around the ruins with an expert guide
* 50min at Cenote Saamal for a quick dip in the water
* 35min at Valladolid city center for shopping, but it was already the end of business hours.
We hoped on the bus in Tulum at 10am and got back at 8:30pm. It was a total of 4h 55min of activities and 5h 35min on the bus. Folks staying in Cancun had an extra 5h of transport. All the guides were super knowledgeable and told us about Mayan history and culture in between sites.
The visit to Chichen Itza was spectacular, and because of COVID-19, groups are limited to 10 pp, so everybody can hear what the guide is saying. We also were allowed to stay for 1.5h, to avoid crowds on site.
The cenote was quite beautiful, but we were too tired to do all the swimsuit flipflop by then, so we just walked around and had some ice cream.
We got to Valladolid by 6:15pm, so most galleries was already closing, including the chocolate museum. We were able to chomp a churros and but some coffee, but could have used more than 35min to walk around.
It's a good trip and I recommend it for folks leaving from Tulum. Not sure if I'd have enjoyed if I had to leave from Cancun, I'd probably try something more direct like renting a car. At the end, I felt that the trip was a bit too heavy on the shopping side (at the Mayan community) and we could have arrived at Valladolid a bit earleir.
* 2h at the Mayan community market for souvenir shopping and lunch
* 1.5h at Chicken Itza walking around the ruins with an expert guide
* 50min at Cenote Saamal for a quick dip in the water
* 35min at Valladolid city center for shopping, but it was already the end of business hours.
We hoped on the bus in Tulum at 10am and got back at 8:30pm. It was a total of 4h 55min of activities and 5h 35min on the bus. Folks staying in Cancun had an extra 5h of transport. All the guides were super knowledgeable and told us about Mayan history and culture in between sites.
The visit to Chichen Itza was spectacular, and because of COVID-19, groups are limited to 10 pp, so everybody can hear what the guide is saying. We also were allowed to stay for 1.5h, to avoid crowds on site.
The cenote was quite beautiful, but we were too tired to do all the swimsuit flipflop by then, so we just walked around and had some ice cream.
We got to Valladolid by 6:15pm, so most galleries was already closing, including the chocolate museum. We were able to chomp a churros and but some coffee, but could have used more than 35min to walk around.
It's a good trip and I recommend it for folks leaving from Tulum. Not sure if I'd have enjoyed if I had to leave from Cancun, I'd probably try something more direct like renting a car. At the end, I felt that the trip was a bit too heavy on the shopping side (at the Mayan community) and we could have arrived at Valladolid a bit earleir.
Written July 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Journey52902290767
Thank you for submitting this detailed feedback, we are checking upon the times you mentioned to improve our service. we are glad you liked the places visited on this tour.
Written August 21, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peggy P
Ozone Park, NY8 contributions
Sep 2022 • Couples
Explanation of Chichen Itzá history! I was hesitant to go on the tour but I am so happy I did. Gonzalo our tour guide was awesome and very educated about the history of this place, he explained in Spanish and English not to mention his sense of humor. He makes the bus ride feels short with the stories and jokes he told! Who ever have him as their guide is lucky he is humble and respectful.
Written October 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melina M
Dear Peggy,
Thank you for your sharing your tour experience, this is very helpful for us, we agreed Gonzalo is very knowledgeable and Chichen-itzá is a magical place.
We hope to see you soon.
Kind regards
Written October 10, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emilie P
1 contribution
Nov 2020 • Couples
We really enjoyed the experience and knowledge of the guides. Chichen Itza is a world treasure! The cenote was amazing but way too busy to be able to have a peaceful experience. A life jacked is required to swim in cenote so have a 20 pesos for that too. The extra fee for government taxes, $13 USD, life jacket was not dicsussed prior to booking. Also, a student took our photos and then made a liquor bottle label from them and did a presentation on the van. We did not like the pressure to buy this and do not drink.
The extra fees and pressure to buy things made us travellers who do not have extra $ to spend uncomfortable. We feel this is important to prepare for so you know what is likely to happen ahead of time.
This trip is great value for the $, just know to bring cash and be prepared to be pressured to buy things. The gratuity for the guides and driver is also really stressed and we thought it took away from it being a laid back experience.
We always tip amd would have likely given more if it hadn't been stressed so much.
The extra fees and pressure to buy things made us travellers who do not have extra $ to spend uncomfortable. We feel this is important to prepare for so you know what is likely to happen ahead of time.
This trip is great value for the $, just know to bring cash and be prepared to be pressured to buy things. The gratuity for the guides and driver is also really stressed and we thought it took away from it being a laid back experience.
We always tip amd would have likely given more if it hadn't been stressed so much.
Written November 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Алина Х
4 contributions
Oct 2022
organization of the excursion was awful
It’s important for understanding the context - in the confirmation email after booking organization told us take cash (only $13 for each person).
Our pick up was at 9:40. We spend there 30 minutes to our guide collect money for entrance to the park. My question number 1: why they didn’t collect it at the moment of booking? But ok, you ask us to have it in conformation email.
Then we came to our bus where there was extremely few places between seats. Though we need to seat there during more then 2 hours.
Then our guide start his speech using 2 languages: English and Spanish. My question number 2: why we choose in check box “English or Spanish” if you are going to use both languages at the same time?
Our first stop was place with the cafe. Before the lunch our guide Gonzalo 40 min try to sell us souvenirs, show us each of them. My question number 3: why I need to spend my time for hearing this information if in the description of this excursion we have 2 experience: chichenica and cenote.
After it we must walk in the souvenirs shop 20 min.
My question number 4: why I need to spend the time of the excursion for doing it, if this activity was out of agenda?
After it we had lunch 1 hour. Here you can’t buy anything by card. My question number 5: why you can do card payment in your shop but can’t do it in the cafe?
Then we have our way to the park. During our transportation our guide decided to try to sell to us some alcohol drink with our photo. My question number 6: why my excursion even don’t started but I am full of marketing staff already from our guide?
Then we came to the park. We were with go pro. And we also need to pay for entrance with camera by cash. If you want to rent umbrella - the same picture.
Than we have excursion in the park. It was interesting. In the park there were a lot of souvenirs shop so I would like repeat my question number 4: why we spend 1 hour before our lunch in our first stop if we can do the same later in the park by ourselves?
Then we had the way to the cenote. When we arrived we need to pay for the life jacket and the locker only by cash. Without life jacket you can’t swim in the cenote. So in this case life jacket is the ticket to the cenote. My question number 7: what include to the $69 which I spend during booking this excursion if I pay extra everywhere?
Swimming in the cenote was vary good but not enough time.
Our excursion finished at 8 p.m. almost full day off, waste time for useless activities but it was a lack of time for really interesting activities.
So I totally don’t like this experience. If you want to visit these beautiful places - my recommendation is to do it by yourself by car or with different organization. It will be faster, cheaper and more comfortable.
It’s important for understanding the context - in the confirmation email after booking organization told us take cash (only $13 for each person).
Our pick up was at 9:40. We spend there 30 minutes to our guide collect money for entrance to the park. My question number 1: why they didn’t collect it at the moment of booking? But ok, you ask us to have it in conformation email.
Then we came to our bus where there was extremely few places between seats. Though we need to seat there during more then 2 hours.
Then our guide start his speech using 2 languages: English and Spanish. My question number 2: why we choose in check box “English or Spanish” if you are going to use both languages at the same time?
Our first stop was place with the cafe. Before the lunch our guide Gonzalo 40 min try to sell us souvenirs, show us each of them. My question number 3: why I need to spend my time for hearing this information if in the description of this excursion we have 2 experience: chichenica and cenote.
After it we must walk in the souvenirs shop 20 min.
My question number 4: why I need to spend the time of the excursion for doing it, if this activity was out of agenda?
After it we had lunch 1 hour. Here you can’t buy anything by card. My question number 5: why you can do card payment in your shop but can’t do it in the cafe?
Then we have our way to the park. During our transportation our guide decided to try to sell to us some alcohol drink with our photo. My question number 6: why my excursion even don’t started but I am full of marketing staff already from our guide?
Then we came to the park. We were with go pro. And we also need to pay for entrance with camera by cash. If you want to rent umbrella - the same picture.
Than we have excursion in the park. It was interesting. In the park there were a lot of souvenirs shop so I would like repeat my question number 4: why we spend 1 hour before our lunch in our first stop if we can do the same later in the park by ourselves?
Then we had the way to the cenote. When we arrived we need to pay for the life jacket and the locker only by cash. Without life jacket you can’t swim in the cenote. So in this case life jacket is the ticket to the cenote. My question number 7: what include to the $69 which I spend during booking this excursion if I pay extra everywhere?
Swimming in the cenote was vary good but not enough time.
Our excursion finished at 8 p.m. almost full day off, waste time for useless activities but it was a lack of time for really interesting activities.
So I totally don’t like this experience. If you want to visit these beautiful places - my recommendation is to do it by yourself by car or with different organization. It will be faster, cheaper and more comfortable.
Written October 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melina M
Dear customer,
Thank you for your time and feedback, this helps us to improve our service. We are glad to answer your questions:
1. This fee (tax) takes part of government law for the entrance to Chichen-Itzá and it must be covered for all passengers who book the tour after January, 1st 2019, the fee is not refundable and must be paid with cash to the tour guide at the time of boarding.
2. The tour is offered in English and Spanish, which means in both languages, that is the reason our tour guide is bilingual certified. We need to know how many people speak each language for quality purposes.
3. During the journey, your guide provides a historical overview of Chichen-itzá, and of course, we will share the souvenir options. Buying is completely optional.
4. As a public tour, we give free time in the shopping area while the previous group leaves the restaurant. Buying is completely optional.
5. The restaurant and the shopping area 2 different businesses, unfortunately, it is out of our handles.
6. Chichen-itzá is located in another State of Mexico and is a long ride to arrive; however, our team shared Mayan or Local stories during the journey with the option to buy souvenirs, once again, buying is completely optional.
7. The same answer for this one, this is a public tour and we have an itinerary scheduled, unfortunately, we cannot give so much free time in Chichen-itzá for shopping.
8. You paid US 69 for the classic Chichen-itzá, this tour includes round-trip transportation from Tulum, a guided visit to Chichen-itzá, a lunch buffet, and a visit to a cenote for swimming and bottled water.
We understand that you want another category, for a more comfortable and private tour, next time we suggest booking another category or a Private Chichen-itzá Tour.
We hope to see you soon!
Kind regards
Written October 20, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bex
4 contributions
Jan 2021 • Couples
These guys are absolute scam artists, avoid this awful tour at all costs!
The first stop on this tour is the seemingly wholesome Real Mayab Hotel and adjoining gift shop. En route to the hotel the guide told us all about the local Mayan community and we were told a shaman would give us a traditional blessing on arrival. We were also told that any purchases we made at the gift shop would contribute greatly to the local Mayan community, so we were happy to peruse the gift shop and it’s offerings.
I saw a bracelet which caught my eye and when I asked how much it cost I was told $1000mx. So I happily made the purchase and then we continued with the tour. Only the next day did I realise I was charged over $9000mx!!! As soon as I realised I contacted the Real Mayab Hotel directly and was in contact with one of their employees via WhatsApp for a number of days. He asked how much I would like to pay for the bracelet and tried to negotiate a price with me through text (because he knew I had been scammed at the gift shop). This back and forth continued for a few days until he stopped answering my texts and calls.
I also went to the Super Aki supermarket a number of times to meet the tour guides. I told them what had happened and asked for their help to get some of my money back. They very clearly didn’t care. One of the guides gave me his mobile number and told me he would be in touch after they visited the hotel that morning. I never heard from him and when I tried to call him I discovered he gave me a fake number. The whole experience left such a sour taste.
The hotel and gift shop is also where you spend the most amount of time on this tour. Sadly you only get 50 minutes at the Cenote and just 30 minutes in Valladolid. They put huge pressure on you to purchase things at the gift shop. Things which we then saw in other shops for a fraction of the price! It’s all a scam. There are much better tours available in Tulum and Cancun. This is a shambles, run by absolute scam artists and should be avoided at all costs!
The first stop on this tour is the seemingly wholesome Real Mayab Hotel and adjoining gift shop. En route to the hotel the guide told us all about the local Mayan community and we were told a shaman would give us a traditional blessing on arrival. We were also told that any purchases we made at the gift shop would contribute greatly to the local Mayan community, so we were happy to peruse the gift shop and it’s offerings.
I saw a bracelet which caught my eye and when I asked how much it cost I was told $1000mx. So I happily made the purchase and then we continued with the tour. Only the next day did I realise I was charged over $9000mx!!! As soon as I realised I contacted the Real Mayab Hotel directly and was in contact with one of their employees via WhatsApp for a number of days. He asked how much I would like to pay for the bracelet and tried to negotiate a price with me through text (because he knew I had been scammed at the gift shop). This back and forth continued for a few days until he stopped answering my texts and calls.
I also went to the Super Aki supermarket a number of times to meet the tour guides. I told them what had happened and asked for their help to get some of my money back. They very clearly didn’t care. One of the guides gave me his mobile number and told me he would be in touch after they visited the hotel that morning. I never heard from him and when I tried to call him I discovered he gave me a fake number. The whole experience left such a sour taste.
The hotel and gift shop is also where you spend the most amount of time on this tour. Sadly you only get 50 minutes at the Cenote and just 30 minutes in Valladolid. They put huge pressure on you to purchase things at the gift shop. Things which we then saw in other shops for a fraction of the price! It’s all a scam. There are much better tours available in Tulum and Cancun. This is a shambles, run by absolute scam artists and should be avoided at all costs!
Written February 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Global47427625848
Dear Sr. I would Like to thank you for providing this valuable feed back . In order for us to take immediate action, it is crucial you provide us in the enclosed e mail address, all necessary details for us to present this documentation to the mentioned store. Please be assured we will use the proper means necessary to have this store give us a satisfactory resolution for this incident. We regret you had this sad experience. Myself and my team will continue to strive for an always improving service. Yours Respectfully
We ask you to contact +52 (998) 251 9231 or email reservations@cancunvacationexperts.com
Written February 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate K
1 contribution
May 2022
This was a great tour. I wish we could have had a but more time at the Cenote and the town but we had plenty of time at the ruins and we had time to jump in to the cenote a few times and swim around. We somehow managed to get some ice cream and tacos in the short time at the small town on the way home which was nice!
Some of the reviews were upset about trying to be sold or pressured to buy things and honestly if you've traveled or been on a tour like this before its really not a big deal. It's part of the day and we did not buy anything and no one batted an eye. We did leave a tip to the driver and the two guides at the end of the trip because we felt it was well deserved. They had a 14+ hour day and never lost their energy or great moods.
Lunch was good and the guides were very knowledgable. The bus was super nice, comfortable and air conditioned, we had plenty of space.
I would reccommend that they tell you what to look for when they pick you up. Our bus was a huge "finding nemo" colored bus that would have been very easy to spot if we knew what we were looking for at the hotel entrance but they did not let us know so we waited for 15-20 minutes when the bus was there waiting on us as well until we finally figured it out.
Other than that it was a great trip and I would definitely reccommend. My favorite part was definitely the cenote :)
Some of the reviews were upset about trying to be sold or pressured to buy things and honestly if you've traveled or been on a tour like this before its really not a big deal. It's part of the day and we did not buy anything and no one batted an eye. We did leave a tip to the driver and the two guides at the end of the trip because we felt it was well deserved. They had a 14+ hour day and never lost their energy or great moods.
Lunch was good and the guides were very knowledgable. The bus was super nice, comfortable and air conditioned, we had plenty of space.
I would reccommend that they tell you what to look for when they pick you up. Our bus was a huge "finding nemo" colored bus that would have been very easy to spot if we knew what we were looking for at the hotel entrance but they did not let us know so we waited for 15-20 minutes when the bus was there waiting on us as well until we finally figured it out.
Other than that it was a great trip and I would definitely reccommend. My favorite part was definitely the cenote :)
Written May 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Anna M
1 contribution
Jun 2022
The booking was a very easy process. The communication after that and the pick-up arrangement was easy and quick. The bus came on time. They provided food and drinks on the bus which was really good.
The tour guy bearly spoke English it was impossible to understand what he was saying. On the bus, I felt pushed to buy a mosquito repellant for $10 a tiny bottle while it was a rainy day and no mosquitoes out at all. I wish they would offer a rain poncho instead. Overall it's an average experience, I am glad we took this tour instead of driving ourselves.
The tour guy bearly spoke English it was impossible to understand what he was saying. On the bus, I felt pushed to buy a mosquito repellant for $10 a tiny bottle while it was a rainy day and no mosquitoes out at all. I wish they would offer a rain poncho instead. Overall it's an average experience, I am glad we took this tour instead of driving ourselves.
Written June 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Adib_Amin_Sanchez
Thank you very much for sharing your experience, we are really sorry you could not understand the English guide, we are taking care of this situation, all the products offered on board are optional and the guides are not allowed to push the sales
Written June 16, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olga
2 contributions
Feb 2023
Rude and Racist!! (David?? )
The tour guide (there were two of them, the rude one looked like he is in his 60s, other one in his 50s were nice )was so rude and kind of looking down where I was alone in the group. His attitude through out the trip was so unpleasant and he even commented "oh you alone(smirk) in front of the crowd, where there were also non asian people who were also all by them selves sitting just in front and back of my seat. End of the trip, where everbody was getting off the bus and he was greeting everyone, when I came out, he just looked away and tooootally ignored me lol and just pretend that he didnt see me, obviously no "good bye" etc,,
when even collecting the paper he said "give me" with strange attitude lol
One terrible racist tour guide :)
The tour guide (there were two of them, the rude one looked like he is in his 60s, other one in his 50s were nice )was so rude and kind of looking down where I was alone in the group. His attitude through out the trip was so unpleasant and he even commented "oh you alone(smirk) in front of the crowd, where there were also non asian people who were also all by them selves sitting just in front and back of my seat. End of the trip, where everbody was getting off the bus and he was greeting everyone, when I came out, he just looked away and tooootally ignored me lol and just pretend that he didnt see me, obviously no "good bye" etc,,
when even collecting the paper he said "give me" with strange attitude lol
One terrible racist tour guide :)
Written February 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julia H
3 contributions
Sep 2022 • Solo
Great full day tour, Julio Fred and Lorenzo were perfect. Julio gave a ton of information about Chichen Itza to the English speaking group and I loved that they gave us an hour of free time. They were very knowledgeable about the entire trip and were very professional. They also gave us tips on staying safe/not getting scammed.
Written October 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jessica G
Dear Julie,
Thank you so much for taking the time to leave us your comments and the feedback on our staff they will be happy, so glad you enjoy the experience at Chichen Itza.
Hope we can have you back soon
Written October 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kaitlyn W
3 contributions
Nov 2022 • Couples
My boyfriend and I had an amazing time on this excursion. The bus driver was fast and both tour guides spoke English and Spanish and were knowledgeable, punctual, funny, and made the trip entertaining. The trip is great because is doesn't break the bank and it includes a lot. While I was a little skeptical of the time it honestly didn’t feel like 11 hours its such a fun day packed with activities and the bus was air conditioned, spacious, and had overhead storage. We visited a mayan neighborhood where we had chance to shop or look around, then we had lunch which was amazing and we could get as many plates as we wanted, then we went to chichen itza which was breathtaking and very informative, we then cooled off at a cenote and ended the the day with 30min free time to walk, shop, or eat. 5/5 ⭐️
Written November 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lucas V
We are glad to hear you have an amazing day in Chichen-Itza, our mission is to provide you with the best services available for you and your family, thank you so much for sharing your experience.
Written November 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yan S
Chicago, IL6 contributions
Hi, we are staying at an airbnb in the small village of Chan Chemuyil, just south of Akumal. We have 6 people. If we book this tour, will we be picked up and dropped in the price? If not, what's the extra charge for 6 people?
Mama San
Lewisville, TX15 contributions
Hello, I just booked this tour. We will be staying in Tulum. I wasn't sure if there is an option or where I can request if being pick up from your hotel is available? Or is it just strictly a meeting point only?
DVM
New York City, NY7 contributions
Do they drop off back at Tulum
Hotel ?
