El Cielo Cozumel
3.6
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Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 0-99, max of 17 per group
Duration: 9h 30m
Start time: Check availability
Mobile ticket
Live guide: English, Spanish
More

Highlights

  • Air-conditioned vehicle
  • Use of Snorkelling equipment
  • Lunch
  • Bottled water
  • Alcoholic Beverages
  • Entry/Admission - Parque Nacional Arrecifes de Cozumel
  • Entry/Admission - Playa El Cielo
  • Entry/Admission - Palancar Reef
  • Entry/Admission - Columbia Reef
What's not included
  • At mealtime drinks are not included.
  • All Fees and Taxes


Start:Multiple pickup locations offered.
  • Ultramar Ferry Playa del Carmen, C. 1 Bis Sur Manzana 7 Lote 17, Playacar, 77400 Playa del Carmen, Q.R., Mexico
    For travelers who are already in PDC, the meeting point will be at the Ultramar dock, if you want transportation from your hotel, you must request it when booking ($ 5 dollars per person)
Pickup details
  • Not all hotels offer pick-up, it is important to verify when making the reservation, if you are in an Airbnb or others (Puerto Morelos / Playa del Carmen), a hotel or starting point will be established as a reference. Travelers must arrive 10 minutes before the assigned pick-up time, since if they are not in the hotel lobby or previously established meeting point, a NO SHOW will be made and the transportation will not be able to pick them up again.
Hotel pickup offered
During checkout you will be able to select from the list of included hotels.
    End:This activity ends back at the meeting point.

      • Not wheelchair accessible
      • Near public transportation
      • Infants must sit on laps
      If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 193174P8

      • Confirmation will be received at time of booking
      • Travelers should have a moderate physical fitness level
      • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
      • This tour/activity will have a maximum of 17 travelers

      • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

      If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 193174P8

      From
      $182.00
      per adult
      Select date and travelers

      Similar experiences

      Itinerary
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      About the operator
      Don’t take it from us – here’s what people have to say about this operator:
      • KREA TRAVEL
        4.3 of 5 bubbles128
        Mexico
        Joined in September 2019
      • lubensona
        0 contributions
        5.0 of 5 bubbles
        Clear boat tour
        Had a fun and great time me and my girl enjoyed ourselves on clear boat tour ride was hour and fifteen minutes and even got out pictures taken
        Written January 3, 2025
      • 504ltm
        0 contributions
        5.0 of 5 bubbles
        Incredible Cenote Visit with Jess!
        If you’re looking for an unforgettable cenote tour in Cancun, Jess is the guide you need! From the moment we met her, Jess was welcoming, knowledgeable, and full of energy. She took us to some breathtaking cenotes, each one more beautiful than the last, and shared fascinating stories about their history and significance. Jess made sure everyone in our group felt safe and comfortable, whether we were swimming, snorkeling, or just taking in the views. Her passion for the natural beauty of the area was contagious, and she knew all the best spots for photos! Thanks to Jess, our cenote adventure was not only fun but also deeply enriching. I highly recommend booking a tour with her—you won’t regret it! ⭐️⭐️⭐️⭐️⭐️
        Written November 26, 2024
      • Z1969WXmelissas
        0 contributions
        5.0 of 5 bubbles
        Amazing!
        This is a must see! I will definitely be back with friends next time. Make sure you bring cash for pictures! I missed out on a great picture of my family because their cc machine didn’t work.
        Written October 12, 2024
      • U768TMjol
        0 contributions
        5.0 of 5 bubbles
        Cenote, ATV, Ziplining experience
        This excursion was absolutely amazing. We went to three different cenotes, the first there were BASE jumps of multiple levels available which was so fun, the second cenote- which we were able to reach via ATV at an additional cost, was gorgeous and had a small zip line which we could jump off of and into the water!!! Amazing so fun, the third cenote, which we rode our atvs to (a mini excursion in of itself), was an underwater cave which was breathtaking in its entirety. After that we rode our ATVS again back to the original meeting point but the experience was not over. Afterwards we went on a small zip lining tour through the jungle. It was the best. At the end we received an included authentic Mexican/ Mayan lunch so delicious. No need to worry about taking pictures on your phone as they have talented photographers / videographers who will capture every moment perfectly and you can purchase the pictures afterwards - completely worth it. All of these experiences were included in our package and it was a steal. The guides were knowledgeable, firnedly, comforting, and encouraging. This tour was one of the best moments of my time in Cancún 100% worth every penny and more :)
        Written October 5, 2024
      • rogerbI8224VR
        0 contributions
        1.0 of 5 bubbles
        Beware: Mexico Fining Americans Unfairly for Electronics
        I traveled to Mexico in September 2024 and had a frustrating and unfair experience with customs. If you’re traveling to Mexico, be extremely cautious about how many electronics you bring, and don’t expect any leniency, even when following the rules. This whole experience has been an unfortunate and costly lesson about how Mexico treats tourists at customs. My wife and I have been to Cancun 10 times in the last five years and never been treated like this. I was fined $212 because I had two iPads, which the customs officer claimed was over the allowed limit for personal electronics. However, I did not violate any rules—one of the iPads belonged to my wife, who had stepped outside to arrange our shuttle. Despite explaining this to the officer, they refused to listen and insisted on issuing the fine. Warning for American Travelers: Even if you’re within the rules, Mexican customs can still fine you for carrying multiple electronics. There’s no due process—once they’ve decided to fine you, there’s no arguing. I’ve been trying for weeks to resolve this issue with the Mexican customs, the US Consular’s office, and PREFECO (who is supposed to help with tourist issues but does not even return emails or calls). It’s clear this is simply a revenue source for them. You won’t get a fair hearing or any meaningful help in contesting the fine.
        Written October 4, 2024
      • Andres C
        0 contributions
        5.0 of 5 bubbles
        Fun day on the water
        We’ve been to Mexico a few times and to Isla Mujeres twice, so we wanted to switch it up and find a less traveled island. We stumbled across Contoy. This island is nationally protected and only allows 200 people a day. It was a great experience and the beach felt empty. Isla Mujeres is nice, but if you just want to enjoy the beach without all the vendors and the crowds then Contoy is the place for you! The company we used was Contoy Adventures. They were wonderful. Provided a safe and fun atmosphere, food, and drinks. I’d highly recommend this trip!! Pro Tip: bring bug spray. They’ll allow you to put it on before you get to the island. It’s absolutely needed if you’re taking the small hike on the island. It’s not a hike per se but provides some nice views. We were destroyed by mosquitoes in a matter of minutes.
        Written August 20, 2024
      • jesseglzz
        0 contributions
        5.0 of 5 bubbles
        Had a wonderful time
        Our adventure at Cenote Zapote was nothing short of exhilarating. This tour offered a unique blend of natural beauty, cultural immersion, and adrenaline-pumping activities that made for an unforgettable day. From the moment we arrived, we were greeted by our enthusiastic tour guide, who set the tone for an exciting exploration of the Mayan cenotes.
        Written July 20, 2024
      • Sightsee51880213395
        0 contributions
        5.0 of 5 bubbles
        Wonderful Cenote Trip!
        This was the highlight of our cancun vacation. Definitely recommend! The tour guides were wonderful and very entertaining. The cenotes were absolutely beautiful and we had so much fun. If you’re looking for a cenote excursion, book a trip to Cenote Zapote. They also provided transportation to/from our cancun hotel. 10/10 recommend! It was a fabulous experience.
        Written July 19, 2024
      • Jet65438144525
        0 contributions
        5.0 of 5 bubbles
        Great way to explore nature
        Our guide was Jessi. She was very friendly and informative about the cenotes and about the area. We did the 3 cenotes and 4 zip lines as well. This was definitely a fun trip that didn’t take all day and wasn’t very expensive either. I would recommend people to check out this place. All of the staff was very friendly and we had a fresh authentic lunch afterwords.
        Written July 12, 2024
      • dianagT1560QJ
        0 contributions
        5.0 of 5 bubbles
        Fantastic experience!
        We went with my 70 year old dad (he’s very fit for that age) and had a fantastic time at the cenotes. The high jump, the aquatic zip line, the caverns, all of the cenotes were fabulous! Our guide, Randy, was kind and knowledgeable. And the lunch was well worth the additional cost. It was honestly the best lunch we had on our trip, beating out our resort by a mile. We would 100% recommend going here!
        Written June 28, 2024
      • samanthalQ9837AW
        0 contributions
        5.0 of 5 bubbles
        Must do family activity
        This was so fun. We were all glad we went. Our family is comprised of grandparents, parents, and teens. We tend to be more reserved, and by halfway through we were all up dancing, laughing, and participating. The crew has such a good time it’s hard not to join in. Definitely a highlight of the trip for us.
        Written June 22, 2024
      • Jason B
        0 contributions
        5.0 of 5 bubbles
        Great day trip from Cancun
        Great day trip excursion from Cancun with wife and two teenagers. 3 different cenotes and 4 zip lines. Our tour guide Jeremy was phenomenal.
        Written June 22, 2024
      • Newmummy
        0 contributions
        5.0 of 5 bubbles
        Perfect peace
        Beautiful lazy river - idyllic - as a family we floated down the lazy river - no phones just peace! A great afternoon of relaxation x didn’t see anyone else - so it was great to just chill!
        Written April 10, 2024
      • TravCris
        0 contributions
        5.0 of 5 bubbles
        Isla Contoy is amazing
        Amazing experience! Contoy is so pristine!! Snorkel at Meco very nice swim and Isla Mujeres stopover refreshing. Crew always looking after us, drinks and snacks yumi!! We really had a great time. Fell in love with Isla Contoy
        Written February 24, 2024
      • chrissM9904KJ
        0 contributions
        5.0 of 5 bubbles
        Perfect 👌
        Fantastic service and great work from the team! We’re here for four weeks in total and the service is top notch! Literally never visited a five star luxury resort like this! Massive shout out to our personal bar guy on the pornstar martinis! @Carlos absolute legend…
        Written February 24, 2024
      See all 128 reviews
      These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

      Most Recent: Reviews ordered by most recent publish date in descending order.

      Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


      3.6
      3.6 of 5 bubbles5 reviews
      Excellent
      3
      Very good
      0
      Average
      0
      Poor
      1
      Terrible
      1

      Antonio G
      Campeche, Mexico4 contributions
      1.0 of 5 bubbles
      Jamás hagan actividad alguna con la agencia cucurumbe, nos estafaron y engañaron terriblemente, son lo peor y me voy muy desilusionado
      Written January 2, 2022
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hola, nos gustaría saber en dónde realizaste tu compra, ya que no hemos tenido reservaciones de este tour en estas fechas, por lo que no pudimos haber sido nosotros lo que te hemos dado esta experiencia, es verdad que es importante investigar la agencia antes de hacer una compra para que no resulten afectados los viajeros. Espero que la agencia con la que hayas solicitado tu compra te pueda resolver.
      Written January 3, 2022
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

      Belén R
      Cancun, Mexico30 contributions
      5.0 of 5 bubbles
      Aug 2020
      Una isla increíble, tan tranquila y con el agua super clara, se veían tortugas, rayas y otros animales, es un paraíso este lugar. La gente muy amable al atendernos, la agencia muy segura. Me atendió Emma y su trato fue muy bueno. Se pueden tomar muy buenas fotos. El snorkel me encantó!
      100% recomendado
      Written August 7, 2020
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nos alegra que hayas tenido una buena experiencia en tu tour y esperamos poder ayudarte de nuevo
      Written March 25, 2021
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

      Orlando L
      2 contributions
      2.0 of 5 bubbles
      Apr 2023 • Family
      Mal organizado. Nos citaron 8 am en punto de partida y traslado y organización de todos los grupos hasta el puerto de salida en Cozumel tomó 4 hrs.
      Mala comida para el precio
      El mismo Tour lo consigues hasta 30% más barato directamente en Playa del Carmen
      Los arrecifes son bellísimos y si se deben de visitar pero quizás hay mejor y más organizado alternativa
      Written April 16, 2023
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hola, tu comentario nos es de ayuda para mejorar el servicio. Desafortunadamente el tema de los tiempos va afectandose por distintos factores. En el tema del precio, sugerimos siempre revisar antes en los establecimientos ya que no todas las agencias proveen el tour, además de que hay muchos paquetes de tours que varían en precio y actividades integradas, por lo que no todas incluyen lo mismo y eso reduce el precio. Gracias por entenderlo.
      Written May 4, 2023
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

      Xochitl H
      2 contributions
      5.0 of 5 bubbles
      Fue una experiencia única que jamás olvidaré, es una belleza que nos da la naturaleza, quiero agradecer a Julio, Gerardo Vega y Armando nuestros guías por hacer tan excelente su trabajo, todo fue muy muy agradable, lo haría de nuevo , gracias y no dejen de hacer esta gran experiencia! Lo amaran
      Written October 19, 2022
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Muchas gracias por compartirnos tu experiencia, nos alegra saber que el servicio, así como el personal a cargo hicieron un excelente trabajo. Esperamos volver a ser parte de tus experiencias en viajes.
      Written February 12, 2023
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

      deyapimentel
      Mexico City, Mexico68 contributions
      5.0 of 5 bubbles
      Sin duda Cozumel es una de las islas más hermosas de nuestro país ! , agua cristalina , arenas blancas y distintos tonos azules en el mar. !
      Para conocer la isla te recomiendo rentar una moto y darle toda la vuelta para sentirte parte de ella !
      Pero lo más importante y lo que debes hacer es ir al cielo “” de llama asi ya que ahí habitan las estrellas de mar .
      Deberás rentar una lancha o un tour para llegar a la zona , recuerda que las estrellas de mar NO SE TOCAN, asi mismo evita ponerte bloqueadores que dañan el ecosistema , protege tu piel después de sumergirte en todas las actividades ! Cuidemos a las especies !
      Visitar Cozumel y estar en el cielo es algo que si o si debes hacer en tu siguiente visita !
      Written August 25, 2021
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Muchas gracias por darnos tu comentario y nos alegra que hayas tenido una gran experiencia. Sin duda deberían haber más personas como tu que buscan preservar la flora y fauna marina. Esperamos poder ofrecerte de nuevo más actividades de calidad en el futuro.
      Written September 17, 2021
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      *Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

      El Cielo Cozumel provided by KREA TRAVEL

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