Where do I even begin? First, we were told this was a 20-30 minute drive from our resort. Wrong! Try an hour and a half. And that was only to the Aventuras Maya’s “base camp” where we had to then get in another van that drove us another half hour to the first location. Upon arrival at the first location, we were quickly hearded like cattle (there had to be atleast 100 people there) to an outrageously crowded but tiny platform where you can either zip line or cliff jump into a Cenote. Me, being nervous and afraid to get hurt, opted to simply walk down the stairs into the frigid and murky waters. I made it down two steps before realizing that the rubber mat on the 3rd step was missing which then caused me to slip on the algae covered step and slice my foot open in two spots on a jagged piece of metal petruding from the step. I got out of the water, in pain and bleeding everywhere, and the first thing my tour guide said to me was “this is not refundable” I ignored that statement and asked for a first aid kit so I could wash my foot out. She begrudgingly came back with a tiny cup of ice water to pour on it and 1 singular bandaid that was toddler sized. She insisted on putting the bandaid on me and put it in the completely wrong spot and hurt me more while doing so. My tour guide then found me again and handed me a paper and forced me to sign it saying I am aware it is non refundable. And as crazy as I am, I am certainly not crazy enough to argue in the middle of the jungle over money in Mexico with strangers. So I reluctantly signed the paper. I was forced to sit out on the rest of the excursion and so was my poor husband who didn’t want to leave me alone to go snorkeling in the very gray, dull, and underwhelming waters of the glorified rain puddles they charged us $200 to take us to. The food they provided was barely edible as well, but that was the least of my worries. I read a few reviews on here saying these people don’t know the first thing about first-aid god forbid of an emergency, but I wrote it off. Thank god I was not more seriously injured because they didn’t even have a basic first-aid kit. All in all, it took almost 2 hours of travel to go to 2 different spots and do 30 min of each activity. It was SO rushed and there were SO MANY people. It was NOT enjoyable in the slightest even if I didn’t hurt myself. There is more stuff that happened, but this alone should be enough to deter someone from booking this. I urge you, reader, to find a better excursion to spend your money on. This one is NOT IT.

We very much enjoyed this activity. Maldo - our guide was great and the snorkeling in the cenote and cave were such a different and great experience. Snorkeling in the cove was also great, and there were a surprising number of fish! It can get a bit crowded, and many folks stir up the sediment, and it can get a little cloudy. This did not detract from our experience. We would definitely do it again!

Dear readers, this was an adventure…first of all “our boy Johnathon” was a fantastic guide…he made it so much more fun…he’s so affable, and a jokester! We started at the cenote where we got to free fall or zip line into it…it’s chilly water so be prepared. Then we went to the cave, where the stalagmites were amazing..this was incredible…water was cold, but I tried ignoring it since it was truly magical. There are bats flying around as well, added to the atmosphere. Then we had lunch, it was delicious, watch out for the spicy sauce, it’s a killer…then we headed to the lagoon..it was beautiful…we saw so many fish, crabs, and natural beauty. I highly recommend water shoes…and bring a change of clothes. Even with the rain we had a wonderful time.

We loved this excursion. Luis F. was our guide - he is knowledgeable and friendly. He went above and beyond to make our day enjoyable. We went to Tulum, then enjoyed a Mexican lunch, followed by zip lining, repelling, and swimming in a cenote. Luis was with us for it all, and we enjoyed his company.

This was an amazing experience. The water in inlet was what you would expect if you have snorkeled in the ocean before. But the cenote and the cave were spectacular. The cave in particular was my favorite. Such beauty. Jonathan was our very experienced guide and he made the day fun, informative, and full of wonder. I highly recommend this. Don't forget to lather up the sunscreen before you leave your resort in the morning, you will not be allowed to put any on at the snorkeling locations because of the damage that it can do to the eco systems.

My family consisting of myself, my wife, and three children ages 16-21 decided on this tour because it provided a variety of activities that appealed to each member of the family. Pickup at our hotel was timely at promptly 8:00 am. After a 30 minute van ride south we arrived at a type of depot where we met up with other people participating in the same activities. From there it was about another 30 minute van ride to the cenote. There were lots of groups from the tour company so we had to wait our turn to go into the cenote. Once inside it was about a 50 yard swim to a spot where they had you pose for a photo opportunity, then you swam back outside and waited for someone to try to sell you the photo. Another 30-45 minute drive to Yal-ku Lagoon where we snorkeled. This stop lasted about 30 minutes and we were able to see plenty of tropical fish. My main complaint about this portion was we were only given face masks and not the full snorkel setup. This prevented us from simply keeping our faces in the water the entire time; rather, we had to pull our faces out of the water to take each breath. Another 30-45 minute van ride and we arrived at the ATV/zipline property. There was also a buffet lunch (with decent, basic food) served at this location. Our package included 3 of the 7 zipline stops, which was about right for us. The last activity was the ATV ride. While the ATV ride was decent, especially for someone with little ATV experience, what turned me off the most was the "hard sell" on the additional insurance for equipment damage. The safety demonstration was merely an opportunity to put the hard sell on you to purchase the additional insurance. As the ride was a simple follow the leader type ride on level terrain it seemed there was little chance for an accident provided a person used common sense. However, I bet it was mentioned at least 10 times that insurance was highly recommended. I almost felt like I was among a group of timeshare salesmen. Finally, we were driven back to our resort in Cancun, which was about a 3 hour trip after making a couple of stops on the way back to drop other off at their resorts. While overall a decent excursion I would not recommend this particular itinerary. While the variety of activities was appealing, the driving time between activities took a considerable portion out of the day. The vans were air conditioned and in very good condition; however, it was too much road time for my liking. I would have much preferred less road time and a little more time at each of the stops. A person almost felt rushed to get through the activity so you could drive another 30+ minutes to the next stop. While decent, I was not especially impressed with our guide. He seemed to be more of an usher rather than a guide. For example, I wish he would have given more commentary on what we were doing and seeing; possibly providing a little education along the way. The worst part of the tour was the hard sell on the insurance. I would have much rather paid an extra $20 to not to be hassled for the additional purchase.

ATV’s were great. It was raining and super muddy which made it even more fun! Zip lining was great, so much fun. Lots of memories created today! Papichulo (Jimmy) our guide was super fun too!

We had a great excursion with Laura. Our tour group was small, only 8 people and all couples. Laura had us all picked up early, snd rides were coordinated so the hotel stops were all close to eachother. Not a huge amount of time shuttling in between hotels. We were the first tour group for the company to the cenotes that day. She kept us moving, while allowing us enough time to enjoy, so that we the first people able to enjoy each place - open cenotes, cavern cenotes, and snorkeling in Ya-Kul. As other review say, no additional hidden fees or taxes required by the tour. And the cenotes and lagoon were private for the tour company so not overly crowded. Thank you Laura for your energy and enthusiasm!! We enjoyed exploring the natural beauty of Riviera Maya!!

We did the snorkeling, cenote and zip line half day tour. We got picked up at our resort and the drive was great. Lots to look at. Our guide (Laura) was top notch. She made the day so much fun for our entire family. She was accommodating (we had a five year old with us so needed a little extra TLC). The snorkeling was in a secluded area. It was a little murky but that's because it wasn't out in the ocean. The cenote was amazing. The kids loved the zip line and jumping off the cliffs. Highly recommend this adventure.

Aaron Rodriguez was an amazing tour guide. He made the trip wonderful for my son and I. He drove us there, led all the activities, and was very knowledgeable. He spoke English fluently and never asked for a tip (although I have been on many excursions and he is by far the best guide I have ever had). He was so considerate and the trip was amazing. Ziplining, swimming in the cenote caves, snorkeling in the inlet, rappelling, delicious lunch, snacks, locker included, NO EXTRA FEES. Just fantastic.

This whole experience was incredible. We had Andres as our guide, and I wish they could clone him so he can be every tours guide. These cenotes are breathtaking beautiful. We had a lot of fun with our guide and with this company. They really care about their customers and giving us a fantastic experience. I traveled with my wife and four children who all had a great time. The lunch they provided was delicious and probably the best Buffet we had the whole trip. the lagoon they take us to was also very beautiful. Overall, this was a fantastic experience in very well organized. I would recommend this to anyone.

Honestly, Tour Guide Andres Santiago 5/5 Best Tour Guide Ever Cenotes 5/5 Zip Line 5/5 Snorkeling 5/5 Where it got me was the ATV’s. I KNOW there is collision optional insurance, but the guy showing the demonstration maybe said it 10 times (not exaggerating) about what happens IF you don’t get the insurance. How optional is it really? I mean, excursions are already 150-200 dollars so what’s 25 more bucks? It’s 25 bucks that the demo guy is trying to pressure you and scaring you into getting, is what makes this so piss poor. What really ticked me was the demo guy telling me “I should trash my paper” that I already signed and declined insurance and he can get me another one. You, Maya Aventuras Demonstration Guy, are telling me to throw away my signed rejection of insurance paper and sign one so I can pay the $25. Looked me in the eye and told me “you never know you never know, i’m trying to tell you what COULD happen” I told him the ATV’s only go up to roughly 25 miles an hour and it’s follow the leader so not a lot of risk in those 30-40 minutes. He tells me “some ATV’s go all the way” DUDE STOP LYING It made me believe that Maya Aventura was going to purposely do something to the ATV since I didn’t get collision insurance so I had to video my ATV before and after to avoid all that. I shouldn’t have to do that and you shouldn’t try to force OPTIONAL collision insurance on me.

We did this tour today 6/1/24 and it was recommended by some friends at our resort. Alejandro Sosa was our guide and he was absolutely incredible. The cenotes, lagoon at Akumal and even lunch were so amazing. Alejandro did such a good job of making sure we were safe and comfortable and he made the day so much better. Highly recommend this adventure and ask for Alejandro as he will ensure your day is the best! Thank you Alejandro for taking such good care of my wife and I! Zach

What an experience! We went cliff jumping, zip lining, swimming through cenotes and snorkeling in an ocean inlet. It was a jam packed day! Being strong swimmers helped us get the most out of our excursion. Our guide Marvin picked us up in a marked van from our hotel on time. He clearly explained everything we would be doing and how long each part of our trip would take. He even held my glasses so I didn't miss out on the cliff jumping! The Mayan lunch was delicious! Keep in mind there are areas where you are encouraged not to wear sunscreen (even reef safe) to protect the wildlife. You may want to bring sun proof clothing to wear instead. The best surprise was the company having prescription goggles so I could still see while we snorkeled. Highly recommend!

Our guide David and our driver Robert were some of the most enjoyable guides we have ever been with. They picked us up from our hotel and drove us straight to the property. Through this drive we felt safe and were having an enjoyable time talking to the very social people . While there we started off with the extremely fun zip lines and then moved on to the repelling. Through out all of this David was supplying very interesting facts about maya and its history. After this we went into the cave system, which was my personal favorite. David led us through and made the whole adventure enjoyable and intriguing. Afterwards Robert and David drove us back to our hotel, again with enjoyable humor and interesting facts, ending the trip on a very happy note. We are very satisfied.