Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels
4.5
Full view
Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels
By Rio Secreto
Recommended by 92% of travelers
This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher
from per adult
$129.00
from per adult
$129.00
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 6-70, max of 10 per group
Duration: 5h
Start time: Check availability
Mobile ticket
English, Spanish
- Buffet lunch
- Light refreshments
- Professional guide
- Hotel pickup and drop-off
- Use of bicycle
- Use of helmet
- Entry/Admission - Rio Secreto
- Guaranteed to skip the lines
What's not included- Alcoholic drinks (available to purchase)
- Gratuities
- Souvenir photos (available to purchase)
- Departure details
- Traveler pickup is offered.
- We offer the pick up service in the major hotels in Cancun and Riviera Maya, also we have our meeting point in Coco Bongo in Playa del Carmen, Supper Aki in Tulum or Ibis Hotel in Cancun Downtown.
- RÃo Secreto, 77730 Q.R., Mexico
- Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Return details- Returns to original departure point
- Not wheelchair accessible
- Near public transportation
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 13508P3- Confirmation will be received at time of booking
- No heart problems or other serious medical conditions
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- Children must be accompanied by an adult
- Not available for cruiseships passengers
- May be operated by a multi-lingual guide
- Note: Your transportation schedule will be sent by email after booking, including pick-up and drop-off times, as well as meeting points The sequence of the activities may vary according to internal logistics.
- Travelers should have a moderate physical fitness level
- This tour/activity will have a maximum of 10 travelers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- What you can expect during your visit
- Regular temperature checks for staff
- Regularly sanitized high-traffic areas
- Temperature checks for tour participants upon arrival
- Guides required to regularly wash hands
- Hand sanitizer available to travelers and staff
- Transportation vehicles regularly sanitized
- Face masks required for guides in public areas
- Gear/equipment sanitized between use
- Face masks required for travelers in public areas
- Social distancing enforced throughout experience
- Face masks provided for travelers
Community- Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
- How much is Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels?
- Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels price starts from $129.00. Discover and book Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels on Tripadvisor
- What is the Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels cancellation policy?
- Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels on Tripadvisor
- Which company provides Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels?
- Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels is hosted by Rio Secreto. Read reviews, discover additonal experiences or contact Rio Secreto on Tripadvisor. Discover and book Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels on Tripadvisor
- How much time do I need for Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels?
- On average, this experience will take approximately 5h. Discover and book Rio Secreto Plus Admission Ticket with Transportation from Riviera Maya Hotels on Tripadvisor
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 13508P3
Itinerary
- You'll start atRÃo SecretoOr, you can also get picked upSee departure details
- 1Rio SecretoStop: 5 hours - Admission includedEvolves and complements your adventure with RÃo Secreto Plus, a unique experience of adventure and connection with nature. You will travel to the middle of the earth where you will find impressive geological formations that tell the history of our planet. You will be able to enjoy trails that will transport you to the Xibalba (The Mayan underworld). We will take you as well to our dry cave where arriving at the Peace Hall, you will enjoy a light projection in a totally natural setting, where the creation and evolution of the Universe is related.Read more
- You'll return to the starting point
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About the operator
Don’t take it from us – here’s what people have to say about this operator.
tracycR2348MH
00Great tour but the photos are a total rip off
A really nice tour and we had a great guide. We loved the secret river. However the buffet lunch is not very good. …
Kristin575
00An incredible adventure!
What an incredible place! We began the morning biking through the jungle and several caves. As cool as this was, th…
reneemR4375RB
00Our Guide Diana was Fantastic!
Our guide, Diana was amazing! The caves were beautiful also. We really enjoyed our tour in the caves.
lauramC9827QY
00Rio Secreto was amazing and worth every penny and Aaron was the best guide ever
Absolutely the best time ever. we LOVED Aaron, he's the best tour guide ever. Very fun and knowledgeable, super rel…
AnikaY2
00BOOK THIS!!!
This place was AHHH-MAZING!! We booked the day before and there were some hiccups with transport so we had to pay f…
Cari H
00Super fun
Great experience for three generations, we were well taken care of by Jose Chavez. Amazing experience for our cruis…
jasonhK7150CG
00Great tour…but be warned, the hotel shuttle back is too long.
We loved the tour. It was a bit unorganized to start, but not a big deal. The cave system is spectacular and my w…
docLosAltos_CA
00Caverns - slow growth story
A great experience. I underestimated the preparations that it would take to visit this place -- swimming outfit, a …
Perry H
00Great experience!
What a great experience! The place is very well run, the employees are very helpful, and everything is in good con…
garryd528
00So worth the trip!
It was amazing to see the Tulum ruins. Our guide, Karina, was very engaged and knowledgeable about the ruins and la…
O3043QIlaurenw
00Awesome experience
Amazing trip! Our guide Pepe was very fun and full of information. I’ll definitely do it again next time we come.
timrainey858
00Six Stars
This excursion exceeded our expectations Our tour guide Pepe made this trip so enjoyable. I highly recommend Rio S…
shelenel2018
00One of the Activities in the Yucatán…
5 out of 5 stars. We have done almost all the excursions in The Cancun/Playa Del Carmen area over the years and thi…
tijuanataxi1
00Diana ……Best Tour guide ever!
Fabulous day with the best tour guide ever. Diana was awesome and so knowledgeable.we had the best day with her an…
garryd528
00Great tour
What a great experience seeing the Tulum ruins and swimming the underground river/cave system. Highly recommend thi…
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
283 reviews
Excellent
230
Very good
31
Average
10
Poor
5
Terrible
7
TalCat
London, UK8 contributions
We had a great time being guided through these caves by our guide Mich, who was informative, entertaining and made us feel safe throughout. He also spoke excellent English and really added a lot of fun and interest to things e.g. in relation to the plant and animal life.
The geological formations are fascinating and beautiful, and we particularly found floating in the water in total darkness for a minute a really memorable experience. Walking and swimming through these caves is magical and we really strongly recommend it. They're also doing lots of conservation work and clearly care about the history and future of the place, which is great.
You can't take any items in with you to avoid them getting lost which also means you can't take any pictures. They have a professional photographer taking (quite good) pictures, but the price for the photos is quite steep - 99USD for all the pictures, or 25USD per individual picture.
The water is not too cold (about 23°C) - wetsuits are optional and not everyone in the group chose to use them and they were fine. Water shoes are also provided if you don't have your own.
Lunch afterwards was a small buffet, not fantastic, but okay. We're a vegetarian and a vegan and we did okay (tortillas/rice/beans/veg/fruit).
Shuttle picked us up and dropped us off without any issues - very convenient.
The geological formations are fascinating and beautiful, and we particularly found floating in the water in total darkness for a minute a really memorable experience. Walking and swimming through these caves is magical and we really strongly recommend it. They're also doing lots of conservation work and clearly care about the history and future of the place, which is great.
You can't take any items in with you to avoid them getting lost which also means you can't take any pictures. They have a professional photographer taking (quite good) pictures, but the price for the photos is quite steep - 99USD for all the pictures, or 25USD per individual picture.
The water is not too cold (about 23°C) - wetsuits are optional and not everyone in the group chose to use them and they were fine. Water shoes are also provided if you don't have your own.
Lunch afterwards was a small buffet, not fantastic, but okay. We're a vegetarian and a vegan and we did okay (tortillas/rice/beans/veg/fruit).
Shuttle picked us up and dropped us off without any issues - very convenient.
Written February 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TalCat101
Thank you so much for your wonderful review.
We are so pleased that it left such a profound impact on you and that it was an experience of a lifetime.
Greetings!
Written March 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorin N
Mississauga, Canada7 contributions
Feb 2023
What you need to know about this: go directly to riosecreto.com and they have a chat option. We got an amazing gentleman, Macias Wilverth, who booked us in no time, being very helpful and giving us a good deal. He answered absolutely all our questions on at most one minute, the payment was very fast and worry free. Five BIG stars to Macias!
The microbus picked us exactly at the established time, and got us to Rio Secreto entrance. The Plus tour includes: The dry cave visit (it's really interesting), a bike trip with a string drop in a dry cenote (interesting and funny), and the main attraction, Rio Secreto cave, where you walk and swim for about 500 m one way and back. If you're not a speleologist, it's going to let you speechless. The work done by water in those calciferous layers is pure art. We enjoyed every second of it (oh well, our guide, Milo, was funny and nice and this helped a lot as well).
Unfortunately, no pictures are allowed, theoretically (if you have an underwater phone probably you can use it), and here comes the worst catch: the pictures package costs a lot: 100$, as much as the tour with pick up itself. It's kind of ridiculous. Also, for these money they can offer a better lunch (which is kind of bad). However, the tour itself is full 5 stars!
The microbus picked us exactly at the established time, and got us to Rio Secreto entrance. The Plus tour includes: The dry cave visit (it's really interesting), a bike trip with a string drop in a dry cenote (interesting and funny), and the main attraction, Rio Secreto cave, where you walk and swim for about 500 m one way and back. If you're not a speleologist, it's going to let you speechless. The work done by water in those calciferous layers is pure art. We enjoyed every second of it (oh well, our guide, Milo, was funny and nice and this helped a lot as well).
Unfortunately, no pictures are allowed, theoretically (if you have an underwater phone probably you can use it), and here comes the worst catch: the pictures package costs a lot: 100$, as much as the tour with pick up itself. It's kind of ridiculous. Also, for these money they can offer a better lunch (which is kind of bad). However, the tour itself is full 5 stars!
Written February 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you very much for letting us your comment.
We are glad to know that the tour was to your liking and you had an incredible time.
We would love to see you here very soon, on your next vacation.
Greetings!💙
Written February 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eugene W
United States190 contributions
Jul 2022
After a very fun but tiring day snorkeling at Cozumel, my family and I decided to do one more excursion. The Cozumel trip we booked online and did ourselves without any help from the hotel. It proved to be a lot of work.
However, after speaking with a nice gentleman at the tour booking desk at the Hard Rock Mayan Riviera where we were staying for a week we told him exactly what we were looking for and he told us about this half day excusion.
We booked it and it turned out to be much less money than the Cozumel snorkeling tour. The shuttle arrived on time at our hotel to pick us up and after a short drive we were there. It takes a bit to get to the actual cave exploring area and you must wear a wet suit and wet shoes. Once you are finally ready to go a guide will take you into the cave explaining all the sights you will see and experience.
Our guide was fantastic. He's been there since this opened and was so knowledgeable. There was a French couple on our tour and he spoke fluently to them in their native language. I really liked that. He aslso found a little butterfly deep in the cave while we were on the tour and he made sure it got out of the cave safely. Which I was really impressed with. Such a cool guy!
You will swim in water in this cave and it's quite something. At one point, our guide turned off his light for a little bit so we could experience just how pitch black and quiet this cave is.
Once the tour was over, we got out of our wet clothes and had a fantastic lunch of fresh made Mexican cuisine. After that we were given the option to but pictures that were taken during the tour. Yes, they are expensive which I didn't like but I can see why they don't want people bringing their own phones down there. It can get dangerous if you're trying to snap pictures instead of looking where you are going and following the guides instructions.
After a short ride back to the hotel, the half day is complete and back in time to do more swimming at the Hard Rock Hotel pools!
However, after speaking with a nice gentleman at the tour booking desk at the Hard Rock Mayan Riviera where we were staying for a week we told him exactly what we were looking for and he told us about this half day excusion.
We booked it and it turned out to be much less money than the Cozumel snorkeling tour. The shuttle arrived on time at our hotel to pick us up and after a short drive we were there. It takes a bit to get to the actual cave exploring area and you must wear a wet suit and wet shoes. Once you are finally ready to go a guide will take you into the cave explaining all the sights you will see and experience.
Our guide was fantastic. He's been there since this opened and was so knowledgeable. There was a French couple on our tour and he spoke fluently to them in their native language. I really liked that. He aslso found a little butterfly deep in the cave while we were on the tour and he made sure it got out of the cave safely. Which I was really impressed with. Such a cool guy!
You will swim in water in this cave and it's quite something. At one point, our guide turned off his light for a little bit so we could experience just how pitch black and quiet this cave is.
Once the tour was over, we got out of our wet clothes and had a fantastic lunch of fresh made Mexican cuisine. After that we were given the option to but pictures that were taken during the tour. Yes, they are expensive which I didn't like but I can see why they don't want people bringing their own phones down there. It can get dangerous if you're trying to snap pictures instead of looking where you are going and following the guides instructions.
After a short ride back to the hotel, the half day is complete and back in time to do more swimming at the Hard Rock Hotel pools!
Written July 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi EugeneW8874
Thank you very much for sharing your comment.
We are pleased to know that our mission to transform them through a unique journey to the bowels of the earth was a success.
We continue to work every day to preserve this natural wonder that would not be possible without your help.
We hope to see you again very soon in our nature reserve.
Greetings!
Written July 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah B
Barrow, UK393 contributions
Hadn’t realised we would be underground for an hour and a half. Our guide Nunes was brilliant so knowledgeable and kept us safe as a group.
You do need to be able to climb up rocks and into water pools. Once the water was as high as my neck and the tunnel quite small so not great if claustrophobic! The different carvers were full of stalactites and mites absolutely beautiful. The water was so clear and it was a bit chilly! Glad of the wet suit be it a bit too large!
Hat hats with lights too which at one point we turned off it was a bit eerie as you couldn’t see a thing!
We were given a lovely lunch and drink after the tour.
Only disappointment was that the photographer who goes with you didn’t take that great pictures they were very rushed! No getting into position. We were given the chance to purchase pictures they were mostly on a laptop screen so great to see. We were offered an iPad and couldn’t see very well. I ordered two pictures at 25$ each which I think is a crazy price! You can’t take any cameras or phones in yourself due to it being so dark inside!
Shame the photos are such a rip off. Beautiful place to visit
You do need to be able to climb up rocks and into water pools. Once the water was as high as my neck and the tunnel quite small so not great if claustrophobic! The different carvers were full of stalactites and mites absolutely beautiful. The water was so clear and it was a bit chilly! Glad of the wet suit be it a bit too large!
Hat hats with lights too which at one point we turned off it was a bit eerie as you couldn’t see a thing!
We were given a lovely lunch and drink after the tour.
Only disappointment was that the photographer who goes with you didn’t take that great pictures they were very rushed! No getting into position. We were given the chance to purchase pictures they were mostly on a laptop screen so great to see. We were offered an iPad and couldn’t see very well. I ordered two pictures at 25$ each which I think is a crazy price! You can’t take any cameras or phones in yourself due to it being so dark inside!
Shame the photos are such a rip off. Beautiful place to visit
Written October 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hello!
Thank you very much for letting us your comment.
We are glad to know that the tour was to your liking and you had an incredible time.
We will take your comments into account to improve our experience.
At RÃo Secreto we care about your safety and the preservation of the cave, that is why cameras are not allowed to enter, in addition to the fact that it would be very difficult to take good photographs due to the light conditions. The income from our photography project helps us preserve more than 150 hectares of jungle, home to more than 150 species of animals. It also contributes to our associations "Jaguar Wildlife Center" and "Centinelas del agua". We look forward to your visit again in this underground paradise.
Cheers!
We would love to see you here very soon, on your next vacation.
Greetings!💙
Written November 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LOVEtoCAMP2011
Selma, IN21 contributions
We booked a private tour through Amstar at our hotel for $110 per person - 3 adults & 3 teens. This tour exceeded our expectations in every way. Aaron was our tour guide and we felt very lucky to have him. We learned so much about the jungle, the wildlife, the caves and the Mayan culture. Aaron was extremely professional, spoke great English and treated each one of us with a great deal of respect. Aaron went out of his way to explain everything we were doing and about to do, which made us all feel very comfortable. We booked the biking/rappelling tour + the cave tour. Aaron took his time, we never felt rushed, he made us feel like we were the only ones in the place. The facilities in the jungle were top notch and they provided water and bananas to us after the bike ride. We can’t say enough good things, it was a great way to spend a rainy day and we made memories that we’ll never forget. We’ll always remember the good laughs we had in the swimming cave while the lights were out. Thank you Aaron!!
Written June 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello LOVEtoCAMP2011
Thank you for sharing your thoughts with us.
We are very happy to know that you and your family enjoyed the tour and the company of our guide. Our mission at RÃo Secreto is to transform our visitors through a unique journey into the bowels of the Earth. We are committed to preserve this nature reserve, so people can continue to witness natures' gifts. We look forward to your next visit.
Greetings!
Written July 5, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eric
3 contributions
Overall really fun and unique experience in Cancun. The underground river was the (obvious) highlight, which is 5/5. However, the Plus add-ons were a little underwhelming.
The bike ride was purely a means of transportation. We rode on a regular street, with no sights to see. The dry cave was atmospheric and a good start to the day. The rappel was fun but short. If you've rappeled before, you can take your time and admire the cave as you descend, but many beginners in the group were too focused on the descent itself. They couldn't control their speed and fell more quickly than optimal - some felt the friction heat through the provided gloves.
The Plus option is nice if you want to fill out your day. But it isn't anything special for the extra $20.
The bike ride was purely a means of transportation. We rode on a regular street, with no sights to see. The dry cave was atmospheric and a good start to the day. The rappel was fun but short. If you've rappeled before, you can take your time and admire the cave as you descend, but many beginners in the group were too focused on the descent itself. They couldn't control their speed and fell more quickly than optimal - some felt the friction heat through the provided gloves.
The Plus option is nice if you want to fill out your day. But it isn't anything special for the extra $20.
Written December 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you very much for giving us your opinion, your comments are essential for us and to continuously improve
we are waiting for you soon💙
Written December 26, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C M
10 contributions
Dec 2021
They never refunded my money after cancelation. I cancelled two weeks in advance (they required a week), and was told I will receive a refund. I called 4 times, and spoke to someone who said they process refunds in "administration" and there was no way to talk to them. I wrote numerous emails. Then disputed the charge through my credit card company. It has been 4 months and no refund.
Written April 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi cmH445OB, please contact us through our social networks to give you a solution soon.
Written April 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laurie p
1 contribution
Sep 2022
When we first arrived at Rio Secreto, Mikel Garcia, the Group Coordinator, was quick to welcome us with a warm greeting and big smile! Mikel displayed great leadership qualities by delegating when appropriate and making sure the process went smoothly for all. His warmth, experience and passion for his work, was obvious as he was meeting with all the groups. He explained what would be entailed in getting all the paperwork signed, equipment and information we needed to have a safe and fun cave experience! Once we loaded on the bus for the short drive to our beginning location, Mr Garcia answered all our questions and shared many tips and suggestions to make the most of our trip!
The entire staff at Rio Secreto were friendly, helpful and most of all well informed !!
I HIGHLY recommend you take the time to visit Rio Secreto! It is quite possible this experience will be the HIGHLIGHT of your vacation!! The caves were absolutely amazing and the Mayan history came to life!!
Thank you to all the Rio Secreto staff who made our cave experience a memorable one!!
The entire staff at Rio Secreto were friendly, helpful and most of all well informed !!
I HIGHLY recommend you take the time to visit Rio Secreto! It is quite possible this experience will be the HIGHLIGHT of your vacation!! The caves were absolutely amazing and the Mayan history came to life!!
Thank you to all the Rio Secreto staff who made our cave experience a memorable one!!
Written September 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi AmazingGrace4
Thank you very much for sharing your comment.
We are pleased to know that our mission to transform them through a unique journey to the bowels of the earth was a success.
We continue to work every day to preserve this natural wonder that would not be possible without your help.
We hope to see you again very soon in our nature reserve.
Greetings!
Written September 23, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lesia
Acton, MA1 contribution
Jun 2022
Rio Secreto was a wonderful experience for our family. We were lucky enough to get Miguel as our tour guide and Alberto as our photographer / co-tour guide. The two made our adventure fun and informative. Miguel told us a lot about the cave system, the wildlife, and different facts about crystals and how the different formations in the cave, such as stalagmites and stalactites, are formed. Miguel and Alberto were also mindful of everyone's safety and comfort, offering a helping hand where the rock was slippery or there was a sudden drop, and explaining everything we were about to do. Perhaps one of the most memorable experiences of our adventure was when we all turned off our headlamps and spent a minute in complete darkness while floating in the water. Before doing this, Alberto and Miguel made sure that everyone was comfortable doing this. However, what made our experience the most enjoyable was how cheerful and welcoming both of our tour guides were. They were a pleasure to talk to and often joked around, making everyone feel at ease and welcome. Miguel and Alberto made a great team, and they made our Rio Secreto experience informative, safe, and best of all, incredibly fun and eye-opening!
Written July 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi kbitka13
Thank you very much for sharing your comment.
We are pleased to know that our mission to transform them through a unique journey to the bowels of the earth was a success.
We continue to work every day to preserve this natural wonder that would not be possible without your help.
We hope to see you again very soon in our nature reserve.
Greetings!
Written July 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jill8607
7 contributions
Jun 2022
We did the Plus tour and I think it would have been better to do the cave tour only. It made for a very long day. We got picked up at ~9:15, waited for tickets and group assignment, drove another 15-20 minutes to the caves and then we finally started after 11:00. Our guide, Hector, was great and a lot of fun. We did the dry cave, which was interesting. We then did a short bike ride to another location and repelled slowly into a cave, probably my teen girls favorite part. We walked through the wet cave and then went back to suit up for the larger wet cave. Wet cave tour was a bit long (1.5 hours) seeing as we were just in the other wet cave for a bit. We did not eat "lunch" until we were done with everything which was about 4:15ish. First you had to be pushed through the picture ordering which was disappointing.
Like everyone says, ridiculous. $25 each or $100 for all digitally and they are not great. These days everyone likes to take their own pictures, just silly you can't even take a go pro. Food was average at best. Worst part was trying to get back to the hotel. Sooo disorganized. Our guide said the van would take our groups back to our hotels, no stopping at the main complex. Wrong. They took us back up there where there is about 10 vans and were told to get out. Then we are re-shuffled into another van and the person spoke very little English. Wasn't super confident were in the right van to get back. But we got back around 6:00. We stayed in Rivera Maya so at least we didn't have to all the back to Cancun. And the tipping signs in the vans were a little off putting. We are paying $90 a person and there is an employee who only lives mainly off tips??? You take several van rides so that is kind of lot.
Like everyone says, ridiculous. $25 each or $100 for all digitally and they are not great. These days everyone likes to take their own pictures, just silly you can't even take a go pro. Food was average at best. Worst part was trying to get back to the hotel. Sooo disorganized. Our guide said the van would take our groups back to our hotels, no stopping at the main complex. Wrong. They took us back up there where there is about 10 vans and were told to get out. Then we are re-shuffled into another van and the person spoke very little English. Wasn't super confident were in the right van to get back. But we got back around 6:00. We stayed in Rivera Maya so at least we didn't have to all the back to Cancun. And the tipping signs in the vans were a little off putting. We are paying $90 a person and there is an employee who only lives mainly off tips??? You take several van rides so that is kind of lot.
Written June 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Jill8607
We are so glad that you enjoyed the experience and the job of our tour guide. We'll give your kind words to her.
Hope to see you soon again.
Written June 22, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jmill388
New York City, NY14 contributions
Hello,
I will be staying at the Renaissance Cancun downtown/marina. Will you be able to provide pick up and drop off transportation from that hotel? Thank you.
J
MyKukies
Miami, Florida, United States3 contributions
Do they pick us up in our hotel Occidental xcaret hotel?
patricia6187
San Jose, Costa Rica5 contributions
Of course. But you have to be in a tour. If you go by yourself, you have to get there taking a taxi.
