We just did the snorkelling trip in Akumal Bay where we saw lots of sea turtles which was just amazing. The guide was very informative and pointed out lots of animals you might’ve missed without them - like a baby squid! Although the bay is very busy with lots of other tours which is a little concerning for the welfare of the wildlife, the guides are very organised and strict, making sure you give the animals plenty of distance and remain still so you don’t scare them if they’re moving about. Definitely a little on the pricey side for just 1 hour of snorkelling and transportation from the hotel, but I think you pay for the convenience of booking from your hotel (Catalonia). However, as I was desperate to see the turtles, it was completely worth it in my eyes as it could be a once in a lifetime experience to see that many - plus rays - in one trip.

We stayed at a hotel next to the The Pro Dive shop at the Westin which is more on the north end of the island. We prebooked our kids' beginner dive lessons, but when we got there, they recommended the dives be done from their other shop on the south side at the Occidental Hotel, as it seems more of the better dives for beginners are down there. That location is a 30 minute drive south from where we were staying. Had I been informed of that detail by the Pro Dive central booking, I would have booked to stay closer to that end, especially since morning dive boats leave at 8 a.m. Breakfast at our hotel didn't even open till 7 a.m. but were required to leave from our hotel at 7 a.m. for the taxi ride down. That made for a bit of stress and grumpy tired kids. So I recommend making sure where's the best place to stay based on where you really want to dive, your expertise,and weather which can affect the location of the dives. Our children learned to dive from Camille, who was a very kind and excellent teacher. She explained things very thoroughly. She was very attentive underwater and after the dives, took the time to show the kids, some of what they saw, from a little booklet of marine life. I've never had a dive master ever do that, so that was very nice. She put them at ease and made the whole experience enjoyable. They passed their certification! I highly recommend her. The rest of the staff of divers to helpers on the boat were also extremely nice, helpful, and efficient. Just to let you know, this dive shop has you assemble your own gear together on the boat. However, if you need help, ask, and they will help you. 5 stars for this shop staff. 3 stars is for central reservation which could have better informed me of the actual dive location for beginners.

I purchased "the Ultimate Dive Package" through Allegro Cozumel. One would think that that would cover most of my diving for my 10 night stay. Instead it covers one dive per day for the 9 days. Now anyone who dives knows that each dive drip includes at least 2 dives (usually 2 in Coz) so I had to pay $70 per day extra. Nitrox 32 was $14 /day cash extra. If a dive was cancelled for any reason such as bad weather the dive credit is lost and does not carry over. To their credit Pro-Dive broke this rule a couple of times for me as a favor. My biggest complaint about Pro-Dive, and I used them before from Occidental, is that dives are mediocre, shallow dives that are geared to beginner divers. Any experienced diver is better off not buying a dive packing with the resort but hiring of the many dive operators on the Island, who will gladly stop at the dock and pick you up. We spend thousands of dollars and go through much trouble to go to Coz to expect better than bland beginner dives. The rinse tanks and gear storage facilities at Pro-Dive Allegro were quite good.

Getting there (this is not clear from the details in this listing, so adding them here in the hopes that it'll help someone): - If you're coming from the mainland you'll need to get a ferry that costs about $15-20 per person, each way. You'll find a lot of resellers as you walk towards the ferry who only take cash, but you can pay with credit card at the actual ferry building. The ferry takes about 40 mins to get to the island. - Once you're on the island, you need to pay $20 / 300 pesos for a taxi to get to the dive shop. Taxis on the island only take CASH according to our driver, so make sure you're prepared, since hitting the ATM cost us a good 10-15 mins. The taxi takes about 25 mins to get to the dive shop. - When we got to the dive shop the security at the gate of the hotel (the dive shop is in the hotel) wouldn't let the taxi into the hotel, even though the shop owner later on told us that they should've let us through. From the side gate, it's about a 5-10 min walk to the dive shop, so be prepared for this. Pre-scuba diving: - The equipment rental process was smooth, and we got gear that fit us well. - Our scuba guide was a younger gentlemen who spoke decent English and gave us a decent briefing at the beginning and mid-way through the boat ride. That said, he wasn't around otherwise. I've been on tours where the guides are a little more engaging and attentive. - The tank and BCD weren't set up for us so we had to assemble it ourselves, which I personally hadn't done in a while, since most companies do it for you. While inconvenient in one respect, it was a good refresher and there were some other divers on the boat who were willing to guide us. - The boat was fairly packed after we picked up a handful of folks from another location. This made the set up piece a little more challenging since there wasn't as much space to prep or sit (probably not an issue if you're an experienced diver though). Scuba diving: - In the water, our guide showed us a decent amount of stuff, and the visibility in the area was great. Saw some sting rays, eels, crabs, and a variety of colorful fish. - My partner had issues with her weights, and one of the other divers had to go up about half way through, and the guide handled both those situations in an experienced manner. - We only did one dive since my partner wasn't feeling great after the first one. Pricing: - Pricing was on par with what other shops were charging. Last words: - I felt somewhat rushed getting to the dive shop, so I would recommend taking an earlier ferry and spending some time in the downtown Cozumel area for a bit before heading over to the dive shop.

The dives at cozumel reefs are awsome! The sealife is beautiful and the various corals very colorful! Our thank goes especially to Uri, out guide, who did a great job in showing us the amazing sealife! We felt very comfortable with him! Thank you so much Uri, all the best Pascale, Gerhard and Liam from Switzerland🇨🇭🧀

I did three snorkeling tours with this operation. I was staying at the Allegro Cozumel so Pro Dive was a obvious company to snorkel with. Their snorkeling tours are very reasonably priced and give high value. They take you to two reefs (sometimes three, the Turtle Sanctuary is absolutely spectacular) each tour. The reefs are about 15 feet down, but the water is very clear and the all reefs are a world class swim. (The Dalila reef I found less interesting than the others -- but the whole swim was still unforgetable.) I just wanted to give a special shout-out to Moises who was my guide while I was doing my snorkeling tour. He was an excellent guide, easily friendly; he pointed out turtles and rays in the vicinity where we were swimming, and went out of his way to make sure I was safe and happy and knew what was happening and where where the tour was going next.

We stayed at the Westin Cozumel where there’s a Prodive shop. We scheduled our dives and pool refresher with Edgar, and the refresher with Marcello was a great way to go over all the basics after a four year hiatus. Then bad weather hit and we were stuck on shore for two days. We discussed going back to Playa del Carmen to dive the Cenotes, and Edgar made a bunch of calls to make it happen. Carlos picked us up at the ferry and took us to two Cenotes where he lead us on two dives. It was so nice to have the option to dive the Cenotes while the port was still closed.

We spent over $2300 on a family set of dives with this operation. Unfortunately, one of our children was arriving a day late in the customer service that we received after having purchased, the package was horrible to say the least. The people at Pro Divers International were rude, and would not give us a refund for the equipment that we rented or the dives for the missed day. In today’s day and age, when respectable businesses appreciate the customers and tend to be quite accommodating and thoughtful about providing good customer service, this operation stands out as well below expectations and at the bottom of the barrel. The main dive reservation leader, Coralie Godard, was especially rude and uncooperative in fairly resolving the issue. I would do everything I can to avoid renting or working with this operation and rent from neighboring dive shops that we have found over the years to be much more accommodating and thoughtful in customer service. If you are considering using this operation, DO NOT PREPAY anything or you’re at their mercy. Arrange everything at the resort with the actual shop on the premises. It has been a horrible experience, and one that I would not want anyone else to have to endure. Avoid this place!!

Came to cozumel to get my Open water certification and couldn't have chose a better place Javier Torres was my instructor and did an amazing job preparing me for the sea and teaching me all the skills to be a great diver he's also a marine biologist so I learned a lot about the aquatic life and ecosystems as well was amazing so thank you Javi and Pro Dive for the experience!

My daughter and I stayed at the Westin and took both the open water and advanced scuba diving training through Pro Dive International right at the dock. Our instructor was Andres Galindo and he was fabulous. Speaks Spanish natively and English exceptionally well. He described every thing to expect clearly during the pre dive meetings on the boat. Always watching out for you and the group during the dive! Diving should be taken seriously and Andres made sure you were comfortable with getting to know the skills so you knew what to do in case of an emergency, and yet his humor made us laugh many times. In addition, the boat crew, Katy Yaren the wonderful lady who scheduled our multiple training sessions, and the other instructor were all very professional, and all had good sense of humor. They made it both fun and safe!!! Can’t say enough about the abundance of aquatic life. True Amazing 👍 Highly recommend this scuba place or outfit if you make it to Cozumel Mexico. Thank you all so much for making our vacation safe and memorable🙂.

This was my first time diving in Cozumel and I had a fantastic time with the team here. Before one of my dives my personal equipment had a malfunction (burst O-Ring on the first stage). I was given rental equipment to use for the dive, and afterwards the shop fixed my regulator, all for no charge. Our guide, Javi Torres, is truly passionate about both diving and the marine ecosystem. His wealth of knowledge and confidence while diving really brought our experience to the next level.

I’d just been certified and my wife finished her certification on this trip so we’re beginners. That being said Javier Torres and Danny Whitmore were amazing to work with and instilled confidence in both of us! My wife even ended up having a medical emergency while we were diving and they were prepared and well trained to deal with it appropriately. The entire team was helpful, professional and great to work with. Can’t recommend them enough!

Edgar and.Carla were extremely knowledgeable and helpful during the planning phase of our dive trip. My 17 year old daughter and I thoroughly enjoyed our 2 tank excursion. Ana took us to San Francisco Reef on the first dive which was and extremely relaxing wall/drift dive. We then went to Bolones de Chankanab where we saw many lobsters and a nurse shark. It was an amazing experience! Highly recommend!

I had the most magical adventure with this team. I completed my certification with Javier Torres- marine biologist extraordinar. Other than being my instructor, he was my teacher. He took the time to explain the biodiversity of the sea, the more scientific side of my new favorite hobby, and helped me look like a "pro". He was patient, supportive, and excellent in his clear communication of expectations and safety concerns. He made my first underwater adventure the best experience of my life. Once my fun dives began, my husband and I got paired up with Danny Whitmore. Most chill, passionate dive master I've ever met. He was the best leader we could've asked for. He was quick to point out all the best creatures and led us through caves and canyons full of bright, beautiful life. He was also quick to meet my needs when I had a little itty bitty mishap underwater. Like our instructor, he was clear in his expectations and made sure we were having a fun and safe experience. The entire crew was awesome! Everyone was extremely helpful with paperwork. You NEED to go with this location to have one of the best experiences of your life.

Anna, Carla, Erik and the entire team are the best! We got PADI certified in 2 days with Anna, who was patient and made us feel safe and confident doing the exercises. Highly recommend getting certified here!!