Thank you for taking the time to write this kind review. Please would you kindly let us know your name and the date that you rode with us - our email address is info@eagleridercozumel.com Thank you again.

Matt thank you very much for your review. And pleased to read that you enjoyed your time. Very sorry to note the radio did not work for you. Not really sure what happened there. We check it most days, and I checked it myself this morning, it's working fine. We've taken it out now to examine it properly. Regarding gauges - with year round humidity on the island, they can indeed be temperamental. Also a special thank you to you from us, for returning the bike on time. It's something we really appreciate. Hope we may see you again future. In the meantime enjoy your riding.

Thank you. Glad you had a great time with us. You are of course welcome back anytime.

The majority of our customers are very responsible and respectful of the bikes, in the rare instance that they are not we have to take action - and we therefore incur their wrath. These are the facts; Melissa J Olson and her partner turned up one hour after we closed, but we waited and did not charge extra, and even gave her half price rental, for the weekend, on Sunday we received a call, that she had a puncture, myself and Jose on our day off went and picked up the bike and had the puncture repaired, but Melissa did not need the bike back, on Monday we received a call that the bike would not start the night before, and so her partner John and Melissa left the bike at the bar, which they were visiting, and never tried to contact us, until the next day. Luckily when we eventually located the bike, we could clearly tell that someone had tried to steal the bike, parts were damaged and it was out of commission and Melissa and John did not bother to return keys until the afternoon. Melissa and John did not comply with Eaglerider terms and conditions and were charged for the late return and damage to the bike, Melissa made a scene at the shop and made threats, she then contacted all the people who had left us reviews, and called them all liars, but all of our previous customers were upset with her and told her so, she has now continued this on TripAdvisor, I am a biker and I believe, what goes around comes around, I apologise if she has contacted any of you and upset you. I try to treat my customers, with the same experience, that i would want to get, when i go on holiday or rent a vehicle, but some people are very difficult to please, but we will continue trying. Good Riding! Harmail

So glad you enjoyed your tour, and thank you for the great review.

Many thanks indeed for this review, I am pleased you had a good time with us, however I am upset to note that you did not receive the response in connection with your concern about potential thunderstorms. We received the email you sent to Eaglerider (Corporate) on the 12th June, and we replied on the 13th June. I am sorry this was not forwarded to you. We ensure every email and facebook message receives a response. Occasionally there can be a delay, but never a failure to respond altogether - this is not acceptable. The same applies to phone calls - I am not sure whether you sought to call us directly, or Eaglerider (Corporate). I am sorry though, that you did not receive a reply. I hope we may see you again, so for future reference, if you have any queries please note our email : info@eagleridercozumel.com Alternatively send us a message on facebook. Also, we are always happy to arrange a time to call the customer. Our best wishes to you.