Never responded, allowed me to book and pay without scheduling a time for me to go on the tour. TripAdvisor issued a refund. If you look closely at the reviews, this is a pattern of theirs I would not book. Much better options are available.

Excellent trip, very full day of exciting activities. Our family of 6 had a great time. Our guide was very knowledgeable and friendly.

The trip was just as described, Gustavo was a great host and very knowledgeable. The Cenote was amazing and perfectly placed between the 2 ruin visits. Lunch was so so, but wasn’t expecting much. The day is long but expected as per the description. Pickup and drop off was smooth. Many thanks

Wonderful overall with the exception of how they constantly have their hand out. The Cenote visit in the Mayan village was king off a rip off as the guide said the things they were selling were hand made when you could see that they were obviously mass produced. I will say the guide knew his stuff and was very passionate about what he did.

They didn't show up! I wasted a whole day waiting and calling and trying to figure that out when I could have been doing something else. I'm still waiting on the refund.

They’re are bunch of scammers, that won’t show up on time, then charge you when you have to cancel the trip because the agreed upon time was not honered.

Don't sign up! Signed up for an 11 am slot and was not picked up after 2 hours, so we cancelled. Apparently they are trying to say we still went on the trip so trip advisor will not refund our money. Hope trip advisor will fix this for the 15+ guests that booked as well.

Run now! DO NOT BOOK! Unorganized and a complete tourist trap. They don't go to the places listed in the itinerary. And also want to charge you more than listed above on top of what you are required to pay here. Avoid at all cost!

I booked this tour through Cancun Tours Book for myself and girlfriend, and they delivered on everything with the exception of going to Cenote Chaak Tun and took the tour group to a different and lesser impressive cenote. I did try to address this issue on the bus with the tour guide, but he ackowledged that he has been working for this company for years and they never went to Chaak Tun after I showed him my reciept that we were supposed to go to Chaak Tun. However, when i contacted the company they relayed that they did not go to Chaak Tun, due to the tour not meeting their safety standards. So the tour guide was not being honest with his customers. I requested a 50% refund from this refund (because the remainder of the tour was good), but they only authorized a 14$ refund. Since making this complaint with the company, they have updated the tour to reflect the correct cenote and I have started a chargeback with the credit card company. I do not understand how this company could not see that this was an issue, and that I was trying to be fair with requesting a portion refund (50%). In the end this company does not put its customers first, but it is about making a dollar.

Most everything as promised. Stop in cenote felt a little rushed- only 45 mins to change into swim clothes, rent a life jacket (50 pesos), get in and swim in the cenote, get out, dry out and change clothes back. Also they didn’t say drinks weren’t included in the buffet (bait and switch), alleging this is the same everywhere in the world. Not true, just the day before I was at a buffet from another activity with drinks included. However, everything else was organized and professional

They guide was engaged and took care of us, it does make a difference if you speak Spanish or not. Later on he didn’t translate some of the stuff which made it difficult. Unfortunately the coba site was closed due to COVID-19 😢. Swimming in the cenote was cool.

I booked the tour on Cancun Tours Booking website where a promotion was provided with 25% discount. This is our first trip to Cancun so I had lots of questions. The customer service was extremely responsive and helpful. They answered all my questions, some even not so much related to the tour. The 4 in 1 tour has so much to do in a day. It was an extremely long day. We even had a bus breakdown but the crew managed to get us to another bus within very reasonable time. Augustin was the head guide of the bus and he did a great job in handling the emergency and taking good care of the guess. Despite the time we lost because of the bus failure, we managed the tour with a lot of joy. The ruins in Tulum and Coba were great. The Cenote was GREAT!!! I wish we are give more time there. I highly recommend the tour and the company.

So awesome. Initially I panicked because I thought our pick up spot was way far away and they answered my email well after hours and I was so pleased the entire experience was well worth the money. If you are hesitant about three hours in a little bit nervous this is the one for you Ideal for people who are athletic and not athletic

We went to 4 different places within a day. This trip was very well-organized. They came to the hotel to pick us up and sent us to their place, and met with other people. We had 8 people in total, and we went to Tulum directly from Cancún. Our tour guide Saul was really nice and always gave us introduction about each place and then let us to explore the places. Overall, it was really good.

Another tourist trap, like all the other $50 options found on trip advisor. We barely found the person hired to pick us up, as he had not heard of the travel agency listed on the ticket. We were outsourced to another agency operating a tourist trap. Lots of time wasted listening to someone providing the set-up to sell expensive souvenirs. The tour itself ran three hours longer than scheduled, because of wasted time. The sites themselves are impressive, thus I give two stars. Better to rent a car.