The customer service was very good and patient. Questions were answered immediately and we had a great time. Looking forward to the next journey

The excursion started with a late pickup. Our ticket stated 6a, driver came at 7:20a. The transportation wasn’t good, the seats were broken and seating with tight. The van needed maintenance and some repairs were done with wood. When we booked the trip we chose an English speaking tour. We were picked up with predominately Spanish speaking patrons. The guide spoke mostly in Spanish and we were left to wonder what was being said. After calling in to the customer service line several times requesting to be brought back to hotel or placed on an English speaking tour we were told the guide did give instructions in English. We said what about the history explained in Spanish for 45 minutes of the ride? The guy over the tour stated, “you do realize you’re in Mexico?” We did get 10 minutes of history of the Mayan culture standing in the blazing hot sun. The itinerary given on TripAdvisors wasn’t what we got. When we arrived at the Mother Nature’s exhibit, it was our first stop but third stop on TripAdvisors itinerary. It was soooo much wrong with this tour it’s too much to write. I wouldn’t recommend this company or tour to anyone. You’re out in an unfamiliar area so to say a lot could create other concerns and you’re in a take or leave it situation. STEER CLEAR of this one.

I'm a travel agent and now only look to Conoce Lo Tuyo for transportation services for myself and all my clients when in the Cancun and surrounding areas. The main point of contact for the agency, Roger, is respectful, friendly, prompt, thorough, and provides great rates. The drivers are kind, warm, trustworthy, and informative, and they communicate with Roger as soon as they pick clients up, for accountability. One of my clients was traveling solo for the first time and got nervous upon arriving to the Cancun airport. Conoce Lo Tuyo got in touch with me quickly to track the client down in order to make sure they found her and she got to her resort safely. She was very appreciative. They have earned a loyal client in me and I send everyone to them! <3

The stop at Suytun, Chichen itza, Ik Kil Cenote were great there were some unnecessary and long stops including one with a shaman which was not part of the description and simply a money makers. Also the food gave me and my partner stomach issues for whole 48 hours and ruined part of our trip. Be careful with the food at the buffet stop.

Everyone was super sweet and friendly.I felt safe with every activity I did. I had an amazing time here. Would definitely recommend

The trip was amazing!! We were staying in Tulum so the tour operator had a transfer organised to get us from Tulum to get on the excursion bus in Playa del Carmen. We had breakfast included on the bus which was very nice. We stopped off in Valladolid which was lovely, then going to Chichen Itza was amazing! Our tour guide Hector took us on the English tour and gave us such interesting history behind it all, it really was incredible to see in person! We then visited IK Kil Cenote which was beautiful, swimming in this was so refreshing and such an amazing experience! We then made our way to Suytun Cenote where we had a buffet in the restaurant, this had loads of tasty mexican food to choose from. The Cenote itself was incredible to see, we had never seen anything like it before! Your day was totally made most of getting to visit all these amazing places in one, for the cost as well and how above and beyond the guys went, we couldn’t recommend this trip more. Thank you very much truly a once in a lifetime experience 😊

This was an amazing trip, we learned so much about Mayan culture and had lots of fun along the way. It’s a full day, were comfortable shoes and bring towels for cenote. The bus can get cold, especially with wet clothes so i recommend sweatshirt you can wear and leave on bus.

We had a wonderful time onboard the catamaran! The trip to Isla was gorgeous and Renee and crew were so hospitable. Renee went out of his way to explain everything in English to us and was so friendly. The snorkel guide was friendly and actually explained what was going on. The snorkel it’s self was about 30 min, it was ok, plenty of time but wasn’t the best snorkeling we’ve done… No one’s fault, because the boat ride and Isla Mujeres were well worth the entire excursion regardless! Isla was cute and had so much shopping and things to do. We rode around on a golf cart which was fun and affordable! On the boat we had our pictures taken and they were AWESOME! Photographer took his time to pose us and print out beautiful pics! The crew will give you whatever you’d like to drink, just ask! We asked for shots and they were very generous! The boat ride is about 1 hr there and 1 hr back, and you have 3 hrs in Isla. Would recommend just because the hospitality was wonderful!

The entire crew was excellent with Machchar as the English-speaking tour guide. Our family of 11 had a wonderful trip on the private catamaran. He kept us entertained throughout and was very attentive to all our needs, making the whole trip wonderful. We had a fun time snorkeling and seeing the 6 underwater hand statues with victory signs that were in a circle. My daughter went snorkeling for the first time and she thoroughly enjoyed it and had a memorable experience. At Isla Mujeres, we rented 3 golf carts and Machchar gave us a full tour of the island including the Sea Shell house, Lighthouse, and homes of El Chapo & Julio Iglesias. Even though it was hot, the cool breeze from the Caribbean Sea made it enjoyable, along with the breathtaking views of the turquoise blue water...totally gorgeous. All in all, the whole family had an amazing experience...I would highly recommend taking this private catamaran tour vs going on the public ferry!

What an amazing experience, our tour guide was so professional and informative, one of the best tours in Mexico 🇲🇽

Very nice tour. Our guide was very interactive and funny. We had fun at each place. There was ample amount if time given at each location to explore.

We have toured all over the world and Eduardo (Lalo) is by far the best guide we have had!! We learned more than we ever could have, but he made it so fun!!! Our entire bus felt like family because of him and the staff by the end of the trip!!! I would do any tour he was on! It’s a long day- bring snacks but they do give ample opportunity during stops to get some if you need them!! Highlight of our trip!!! Our bus was absolutely amazing and comfortable! I cannot recommend this experience enough!

My name is Daniel and this was Amazing Experience 💯. Everything was Great. We seen so much in one day. Thank you to everyone

area beautiful, staff friendly, set up time perfect, check in smooth, good driver. good trip. recommended.

Quite a good combo to visit all intended points in one day, convenient pick-up service. But could be better if less time for lunch and more time for ikkil cenote.