They didn't show up! I wasted a whole day waiting and calling and trying to figure that out when I could have been doing something else. I'm still waiting on the refund.

They’re are bunch of scammers, that won’t show up on time, then charge you when you have to cancel the trip because the agreed upon time was not honered.

Don't sign up! Signed up for an 11 am slot and was not picked up after 2 hours, so we cancelled. Apparently they are trying to say we still went on the trip so trip advisor will not refund our money. Hope trip advisor will fix this for the 15+ guests that booked as well.

Run now! DO NOT BOOK! Unorganized and a complete tourist trap. They don't go to the places listed in the itinerary. And also want to charge you more than listed above on top of what you are required to pay here. Avoid at all cost!

I booked this tour through Cancun Tours Book for myself and girlfriend, and they delivered on everything with the exception of going to Cenote Chaak Tun and took the tour group to a different and lesser impressive cenote. I did try to address this issue on the bus with the tour guide, but he ackowledged that he has been working for this company for years and they never went to Chaak Tun after I showed him my reciept that we were supposed to go to Chaak Tun. However, when i contacted the company they relayed that they did not go to Chaak Tun, due to the tour not meeting their safety standards. So the tour guide was not being honest with his customers. I requested a 50% refund from this refund (because the remainder of the tour was good), but they only authorized a 14$ refund. Since making this complaint with the company, they have updated the tour to reflect the correct cenote and I have started a chargeback with the credit card company. I do not understand how this company could not see that this was an issue, and that I was trying to be fair with requesting a portion refund (50%). In the end this company does not put its customers first, but it is about making a dollar.

They guide was engaged and took care of us, it does make a difference if you speak Spanish or not. Later on he didn’t translate some of the stuff which made it difficult. Unfortunately the coba site was closed due to COVID-19 😢. Swimming in the cenote was cool.

I booked the tour on Cancun Tours Booking website where a promotion was provided with 25% discount. This is our first trip to Cancun so I had lots of questions. The customer service was extremely responsive and helpful. They answered all my questions, some even not so much related to the tour. The 4 in 1 tour has so much to do in a day. It was an extremely long day. We even had a bus breakdown but the crew managed to get us to another bus within very reasonable time. Augustin was the head guide of the bus and he did a great job in handling the emergency and taking good care of the guess. Despite the time we lost because of the bus failure, we managed the tour with a lot of joy. The ruins in Tulum and Coba were great. The Cenote was GREAT!!! I wish we are give more time there. I highly recommend the tour and the company.

Another tourist trap, like all the other $50 options found on trip advisor. We barely found the person hired to pick us up, as he had not heard of the travel agency listed on the ticket. We were outsourced to another agency operating a tourist trap. Lots of time wasted listening to someone providing the set-up to sell expensive souvenirs. The tour itself ran three hours longer than scheduled, because of wasted time. The sites themselves are impressive, thus I give two stars. Better to rent a car.