Cancun Tours
Chichen Itza Classic + Cenote + Valladolid from Playa del Carmen
4

Chichen Itza Classic + Cenote + Valladolid from Playa del Carmen

By Mayab Travel Tours
About
from
$74.67
per adult
Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 0-75, max of 55 per group
Duration: 12h
Start time: Check availability
Mobile ticket
Live guide: English, Spanish
More


  • regional buffet type
  • Air-conditioned vehicle
  • round trip transportation from your hotel
  • swimming time in the cenote xcajum
  • certified bilingual guide
  • tickets to chichen itza
  • quick visit to the city of valladolid
  • free time in chichen itza
  • glass of gatorade in chichen itza
  • Entry/Admission - El Castillo
  • Entry/Admission - Xcajum
What's not included
  • tips
  • Soda/Pop


Start:Multiple pickup locations offered.
    Pickup details
    • • If your hotel is located in Playa del Carmen (hotels in Centro, Playacar, Playa del Carmen or Coco Bay) or in the Riviera Maya, go to the coconut bongo at 7.30 a.m. Pick-up: you will be informed of the pick-up time 24 hours before the start of the activity. (If your hotel, hostel or apartment is in a difficult area, the tour operator will provide you with a strategic meeting point). Return Point: Return to the original starting point
    Hotel pickup offered
    During checkout you will be able to select from the list of included hotels.
      End:This activity ends back at the meeting point.

        • Not wheelchair accessible
        • Stroller accessible
        • Near public transportation
        • Infants must sit on laps
        • Infant seats available
        If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 182716P3

        • Confirmation will be received at time of booking
        • No heart problems or other serious medical conditions
        • Most travelers can participate
        • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
        • This tour/activity will have a maximum of 55 travelers

        • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

        If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 182716P3

        Reserve your spot

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        Itinerary
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        About the operator
        Don’t take it from us – here’s what people have to say about this operator:
        • Mayab Travel Tours
          620
          Mexico
          Joined in December 2018
        • Jet47840853068
          0 contributions
          2.0 of 5 bubbles
          Beware of discounted ticket prices. This company will easily scam you
          Ticket sales not trustworthy. They sold me a tour to Chichén Itzá for me and my family at “Mexican national price” . Mind you it’s only ~$20 difference per ticket. However, at the site I was told to pay for a brand new ticket $600 pesos (foreigner entrance fee) for one of my family members. Highly inconvenient during a family vacation. Makes me wonder - did Francisco sell me a ticket at discount rate to beat his competition and make a quick sale? For the staff to later tell me I HAVE to buy a new ticket (600 pesos) because one of our family members was not Mexican national. The ticket salesman knew this as they verify your nationality during booking process. Basically they sale you a ticket at a discount, only tell you it’s invalid later at the site, and you’re stuck paying for a brand new ticket. Don’t waste your time on scammers during vacation. Plenty of other options and reputable companies - don’t do business with Mayab Travel Tours.
          Written July 2, 2024
        • Trip40007745269
          0 contributions
          4.0 of 5 bubbles
          Fun time in Mexico.
          The staff was very nice and friendly. They had a great sense of humor throughout the entire trip. The cenote and Chichén Itzá were both beautiful places to explore. Food could have been better but not horrible for buffet style.
          Written June 16, 2024
        • jenniferbV539HJ
          0 contributions
          5.0 of 5 bubbles
          A very memorable experience!!
          Fabian was a fabulous tour guide and made sure we had everything we needed. Parts of the Mayan experience were interesting but not enough was explained in English. I wouldn’t mention except it was sold as bilingual. There were too many extras that we were asked to purchase, including getting our picture taken and put on a bottle of anise drink to buy. And that wasn’t even from any of the street vendors! We could have used more time at the cenote but the buffet lunch was delicious! Chichen Itza was the best!!! We had a local park tour guide who gave us a tour in English. So much interesting history! The $20 upgrade to deluxe with free drinks in most places and an umbrella at the Mayan ruins was well worth it! Thanks for a great day!
          Written June 12, 2024
        • dumyf2024
          0 contributions
          1.0 of 5 bubbles
          Highly no recommended
          After 40 minutes of driving to Chichen Itza, they turned off the AC, claiming it was broken, and started offering an upgrade package for access to fresh drinks. We then stopped at a Mayab Village, which wasn't on the schedule, where they were selling overpriced items. Then miraculously the AC got fixed. They also tried to charge us an extra $20 dollars , claiming the package price had increased, even though we were already on the bus and already paid a deposit for the reservation only have to pay rest amount. Please avoid any tour with Mayab Travel. I highly recommend Ocean Tour—they are much more professional.
          Written May 25, 2024
        • Miran81
          0 contributions
          2.0 of 5 bubbles
          Not recommended! Avoid at all cost!
          Where to start! Cenote, Chichen Itza and Valladolid are worth visiting, but we should spend more time at Chichen and Valladolid. We booked the tour from the travel agent in Cancun. We were instructed to be ready for pick up at 7:20. We were picked up almost an hour later. We were told that we can pay for the tour by Credit Card, but on the day of the tour, we could pay by card only with a 5 % surcharge. On the bus they were selling beverage packages, having 3 categories - basic, deluxe and diamond, which is fine. But in case you did not buy the package you got different sticker than others. And if you did not buy the package you were ignored the whole tour and got no attention from "guides" at all. I put guides in brackets, because those guys were mostly waiters serving drinks on the bus and at certain sights. We paid for the tour 80 USD. There were lots of Spanish speaking people on the bus, not Mexicans though, who paid for the tour 70 USD, but they had drinks included and also got breakfast. First stop was Mayan village. We spent almost 2 hours there, Mayas trying to persuade us to buy overpriced obsidian items. When leaving the bus, they took a photo of us which was put on the overpriced bottle of local brandy, which they tried to sell us on the bus. Next on the programme was the city of Valladolid, but we skipped it, because we had to drop off one of the "guides" in the nearby Mayan village. Cenote itself was ok. But again, only entrance was included, life vest was not. And you can not go for a swim without a vest. So we were forced to pay another 3 USD for life vest in order to be able to swim. Lunch was average at best. Chichen Itza is a great place. First we got 1 hour guided tour, followed by 40 minutes of free time, which was not enough. On the way back to Cancun we stopped at the colonial city of Valladolid, where we got 20 minutes of free time to walk around the main square. Not enough of course. At the end we got a speech about tipping. The guide literally said, if you wish to give 1 or 2 USD, rather give nothing. He suggested to give 10, 20 or even 50 USD. I have no problem giving a tip for good service. But this tour was bad, I gave it 2 stars only because we got to see Chichen Itza. So at the end I gave no tip at all. I really did not like that they segregate passengers based on the sticker, which you get after buying/not buying the beverage package. The attitude of "guides" was bad as well, so I do not recommend going on a tour with this agency. But when booking from a travel agent, unfortunately you don`t know which agency is operating the tour.
          Written May 15, 2024
        • MRQ1980
          0 contributions
          2.0 of 5 bubbles
          Overcharged for an average excursion
          Booked through an agent who charged us for the all inclusive (Lux, Deluxe package or something like that) but wrote on our invoice that we’d only paid for the “Classico” package. We tried to explain this to the two tour guides who could see very well the price we’d paid, but they couldn’t care less and quickly dismissed us “speak to the agent - nothing to do with us”. We text the agent and no surprise, he read it but didn’t message us back. Didn’t want to pay further for an upgrade so stuck with our own bottled water. This could have been easily rectified by Mayab as the beer and water is hardly the expensive kind, but instead they chose to dismiss us which just resulted in us feeling contempt for them for the rest of the trip. No idea if this was some kind of scam by the agent or Mayab to get more money from holiday makers. Either way it worked out double of what we should have paid so beware. Basically agree with most of the other 1-2 star reviews, this isn’t a great excursion and the company uses the Trip Advisor logo on their uniforms peddling “2021 Travellers Choice Awards”. Having looked back over the reviews from that time period I find that hard to believe. Despite the above, we’re giving two stars as the Cenote was a highlight as was Chichen itza but as for the rest of it, we spent 2 hours picking people up from hotels, about 20 minutes in Valladolid then wasted time at the supposed Mayan Village and Shaman which in our opinion, was just toilet stop followed by a series of pushing unwanted sales on you. Tip: don’t be scammed like us by the agents peddling this trip in the Hotel Zone and instead book it yourself via Trip Advisor or Viator.
          Written April 16, 2024
        • Jbro1186
          0 contributions
          4.0 of 5 bubbles
          Great experience. So glad I chose this tour!
          This tour was great! I took a day trip to Chichen Itzá, Valladolid, the Mayan town of Ebtún, and the X-cajum cenote from Puerto Adventuras. I started the day really early where we got in a small shuttle which picked up some people and brought us to Playa del Carmen where we were transferred on a coach bus which brought us to our first stop in Valladolid to see the lovely church. They gave us breakfast on the bus which consisted of a sandwich, a juice box, and some cookies. Be prepared for the time change since the province of Yucatán is an hour behind Quintana Roo. We didn’t get to Valladolid until 3 and a half hours after we left. We stayed there for 20 minutes, saw the church and then drove another 15 minutes to the small Mayan village of Ebtún where we got to meet a Mayan shaman we explained to us his culture and also spoke in his language which was a very cool experience. We also ate lunch there at a nice Mayan buffet with good traditional food. Next we drove another half hour to Chichen Itzá which was a nightmare to get into. We had to wait on a long line which was very chaotic. We had two hours at Chichen Itzá. 1 hour of a guided tour which the tour guide did a great job on, and 1 hour of free time to explore. I wish I could’ve had more free time, but the experience was great regardless. After another half hour, we made it to the Cenote X-cajum which was a great experience. Once you get there, you need to get life jackets and towels. The you walk down a lot of stairs to get the cenote. The water is very cold but you get used to it. There is a zip line into the water and a diving board. You also have the option of jumping from a platform way higher up. It was a great experience. In total, the guides were great, but I didn’t end up getting to the hotel until 9:45. I 100% recommend this tour.
          Written March 8, 2024
        • carlai988
          0 contributions
          5.0 of 5 bubbles
          the best tour ever
          😎 the tour guide talk about the history of chichen itza, wonderfull day. fully recommended take this tour its amazing 😍
          Written March 6, 2024
        • Pioneer553342
          0 contributions
          5.0 of 5 bubbles
          Best Experience
          Overall Great experience all the activities were well thought and enough time given Staff is very helpful and knowledgeable
          Written February 16, 2024
        • G5259IODevlin
          0 contributions
          1.0 of 5 bubbles
          DO NOT USE Mayab Travel Tours or book with anyone who sells you on it
          Horrendous experience. We were promised a big bus with space but instead were shoehorned into an uncomfortable shuttle with rude inconsiderate tour guides who overpriced our tour. Barely spoke english for us. Plus, this shuttle had to detour considerably for hours to accommodate people they picked up in playa del carmen. When I asked for some compensation for the misdelivered goods (i.e. a nice big tour bus that went to the promised destination and back to cancun) they said they had to "ask their boss". I expressed how upsetting all this was and they just laughed at us and shocker, no compensation. Cancun is one big scam
          Written February 14, 2024
        • Happiness579410
          0 contributions
          1.0 of 5 bubbles
          Beware if English speaker
          I booked an English speaking tour and ended up on a tour bus of 14 people with 13 of them being Spanish speakers = Spanish speaking tour. The tour guide would say some things in English, but there would be paragraphs in Spanish and the odd English word or sentence thrown in. I had no idea what was going on, apart from the <5mins he explained some of the Tulum information at the site, I got nothing else. I would have never picked this tour if I had known it wasn't an English speaking tour. Its quite obvious having 1 person speaking a different language that they won't get the same information/experience as everyone else! I emailed the tour company with my disappointment of the tour, they have not responded! I've waited 2weeks before writing this review, to give time for a response If you're an English speaker, don't waste your money, do it DIY it will be cheaper and you'll get the same experience. Apart from entry fees and transport fees, I would expect a refund as I didn't get anything else I paid for... i would recommend Sat Mexico tours, I got what I paid for with this company, learned more about Mayan culture in 10mins on the bus than I did for the whole of this tour.
          Written January 15, 2024
        • anithaly
          0 contributions
          2.0 of 5 bubbles
          Worth to visit but not with this company.
          We happened to have a guide whose story telling abilities were horrible, and it went like that: he said half a sentence in English and then the whole content in Spanish (yep, the tour was not for these that learned English at school), I was the only one in our group who could understand bits in Spanish). He could talk for 2 hours non stop not giving any useful information: no facts, nothing about the places where we go, no historical context, nothing about ancient historical sites. He was extraordinary in his act. I really admire him as a human being because he managed to make our whole group angry for a very good morning, and the trip starts early in the morning. Good exercise for us though, to learn how to not loath people for just their being once you paid them money 😅 He is a terrible guide, though. Also, not enough time for the main attractions, but we stopped in a few places on the go “to buy souvenirs from the Mayan people”, which how this trip should be named, where we had plenty of time to do nothing.
          Written January 8, 2024
        • joannapR1726GA
          0 contributions
          2.0 of 5 bubbles
          Do go to Chichen Itza, but skip this tour
          I do not recommend this tour. It has 2 hours of good content which is Chichen Itza, the rest is not worthwhile. We were told it would be 12 hours, online it lists 11 hours. It took over 14 hours because they spent an hour picking people up at various stops and 1.5 hours dropping people off, at places that weren’t the same ones they picked them up and were much farther and out of the way. When I asked the tour guide why it was so much longer, they blamed the people who sell the tour and said they give out the incorrect info. The cenote is OK. It’s fun to watch people jump in the cold water for a few minutes. The food at the buffet was not good and waiters said the empanadas were cheese but were actually meat. Valledolid was skippable. All throughout the tour, there were stops to look at the same knickknacks sold throughout the area. At Chichen itza, we had a tour guide for 35 minutes and an hour to walk around on our own. Additionally there was a constant hard sell on the tour to upgrade to the “lux” package that includes drinks, to tip the guide at Chichen, to tip the other guides, etc… I recommend skipping this agency’s trip and getting a private taxi or sharing a taxi with another group. The whole trip could easily be done in 6 hours instead of 14: 2 hours on the road, 2 hours at Chichen Itza. 2 hours back home. Chichen Itza was worthwhile and fantastic. Everything else was not worth the time.
          Written December 17, 2023
        • cathyhB2583BF
          0 contributions
          4.0 of 5 bubbles
          Great tour but not exactly as described
          Chitchen Itza was fantastic. The guide explained so much. Shame we only had 2 hours could have spent much longer. The cenote swim was lovely and the Mayan ritual more spiritual than I thought it would be. Quite a lot of pressure to buy obsidian figures which were very expensive This tour states drinks inc alcoholic drinks and you don’t get that. We could have had beer but I don’t drink that anything else including drinks at lunch need to be paid for so we didn’t bother The lunch is edible and worth filling up because you don’t get back until about 8.30. It’s a long time on a coach, especially for children but totally worth it in my opinion.
          Written December 3, 2023
        • R7272MXnicolab
          0 contributions
          1.0 of 5 bubbles
          Worst trip ever experienced
          We were told the journey would take approx 80min ! 4 hours later after picking up from every hotel in Mexico and not a clue what was going on, as the tour guide mainly spoke in Spanish and only spoke in English because I had a go at him ! . We were given a dry sandwich and fruit juice box fit for a 2 year old and still not a clue what the day was to entail . The trip to Tulum was stressful and we spent most of the time waiting around , we were running late on all activities so ended up having a rushed lunch at 4pm and unguided in to what was happening next so spent most of the day aimlessly walking around . A delayed long journey back to the hotel and completely unorganised. This is the worst trip I have ever experienced spent most of my day on a coach !
          Written November 5, 2023
        See all 620 reviews
        These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Most Recent: Reviews ordered by most recent publish date in descending order.

        Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


        4.0
        4.0 of 5 bubbles88 reviews
        Excellent
        60
        Very good
        4
        Average
        0
        Poor
        8
        Terrible
        16

        David K
        1 contribution
        2.0 of 5 bubbles
        Dec 2020 • Solo
        When I booked the tour I asked specifically if I need to pay any additional fees, expenses, any other money, and they said no. But then I was supposed to pay for a life jacket which is mandatory for swimming. I was also promised two bottles of water, but then the tour guide said I only get a plastic cup of water and that is it. even though I was promised water at two occasions, two bottles all together. The tour guide said he will be equally attentive to both english speaking and spanish speaking people, but he just spoke in spanish and occasionally said a word in english. I had no clue what he was talking about, so much for the tour. At Chitzen itza we also got a different guide, who didn’t put much effort in explaning stuff neither did speak very good english. The tour took forever, as we had many unnecessary stops just for drinking. If you speak ENGLISH and do not plan on getting drunk on the tour - by paying much more extra, I would really recommend you NOT to take this tour!!
        Written December 19, 2020
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Elehn
        3 contributions
        2.0 of 5 bubbles
        Jan 2021 • Couples
        We got scammed. We got tickets through one of their vendors, made a down payment. When we got off at the first stop, they demanded we pay double the price because our original ticket price was wrong. We were frustrated and wanted them to make it right or make an exception as they allowed us to make it that far without saying anything. They said either pay full price or we can’t get off at any of the stops. Not a good way to make your customers feel. Our guide Rex was excellent. The food at the denote was good.

        They stops were ok. The $18 all you can drink isn’t worth it.
        Written January 31, 2021
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Etiel Libman
        1 contribution
        1.0 of 5 bubbles
        Oct 2021 • Friends
        we were very disappointed from the the tour.
        1. We were told that the company has safety measures for Covid 19 - but the bus was full (100% full), most people and some of the staff had no mask. Of course the stuff didn't say nothing to the people without masks.
        2. People got drunk on the way back, and made a lot of noise, played music in high volume, danced without masks and bothered us. There is no need to say the 3 guides didn't tell them anything, and even gave them more booz.
        3. The guides on the bus were not easy to understand, and mixed English and Spanish in the same sentence all the time.
        Written October 8, 2021
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Inspire481952
        2 contributions
        1.0 of 5 bubbles
        Nov 2023 • Couples
        Salesmen lied and told us this was the express tour. So we started out a little perturbed. The tour guide at Chichin Itzá was very lax. I did an express tour last year and was with people who were not with last year. The express tour was a 6 hour tour and was very informative. The sales men told us this was an express tour but turned into an almost 16 hour day. The tour guide was very basic in the information given at the ruins, there is so much more information with other companies. Basically they stop where they more than likely get commission for as they push you to buys things at certain stops! Good luck!
        Written November 30, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Sarah C
        edmonton1 contribution
        2.0 of 5 bubbles
        Dec 2023 • Family
        This tour was 15 hours long and frustrating. We got up at 5:30 a.m. to get picked up at 6:40 as required, however the bus was an hour late. There were too many stops for this excursion which left insufficient time to explore with any meaning or depth. In addition, the stops at the Mayan village and Valladolid were focused on encouraging purchases from vendors. The biggest disappointment was Chichen Itza. Two hours were provided but no guide was readily available and we were warned if we waited for a guide, we may not have time to see the entire site. We walked around ourselves and tried to listen to other tour groups’ interpreters at some of the exhibits but felt we missed out. As well, 15? years ago or so, Mexico allowed vendors onto the Chichen site; these folks hawk goods throughout the site and are loud and pushy. It definitely detracts from the experience of visiting a World Heritage Site! 20 years ago, I visited with my husband and we were excited to take our kids. Unfortunately it was a completely different experience.
        Written December 28, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Matthew Cowell
        Ottawa, Canada101 contributions
        1.0 of 5 bubbles
        Dec 2020
        >> This tour was booked through USA transfers. <<

        We were picked up on time at The Fives in Playa del Carmen (fantastic hotel btw) at 07:25 and then we spend an hour driving around picking up other people just to be dropped off at a larger bus 500 metres from the hotel we started at. A total waste of time as we could have just met the bus at 08:30 instead.

        The guide took off his mask after the bus left and there was no COVID information given at all.

        We then had a hard sell of a drinks package (at 9am) telling people if they did not buy they would be disappointed since everybody else was drinking. The whole focus of this tour was to get as drunk as possible.

        We stopped several times on the side of the highway so they could set up a "bar" to offer people drinks.

        We had lunch at a centoe that I am certain the company gets a commission from. The food was mediocre at best and you have to pay extra for a life jacket to swim (it's mandatory). You also need to pay extra just to get water. Again a hard sell to buy souvenirs and booze at the restaurant. We are told we have an obligation to help people since we come from countries with more money. It's more likely we are lining the pockets of the tour guide.

        English was not spoken very much. The guide said that if everybody was not listening he "would not waste his saliva on the English speaking people". He had no issue explaining how tipping works in Mexico though.

        We finally got to Chichen Itza where he looked pained to give a tour, which lasted 20 minutes (was supposed to be 90 minutes) and then we had about an hour to look around my ourselves.

        Returning home - yeah, more stops for alcohol.

        However, what is worse is than my partner and several other people on the bus threw up the whole way back. They got food poisoning from lunch! All the guide was to say is if he could give us coke to settle our stomach. He was far too concerned selling alcohol to people.

        My partner threw up the whole night and this pretty much ruined the whole experience. I consider food poisoning to be a very serious issue and the guide lack of concern to be insulting.

        I would never use Mayab Travel again and I suggest that nobody else does either.
        Written December 23, 2020
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        MirnaandSteve F
        1 contribution
        1.0 of 5 bubbles
        Feb 2021 • Couples
        The worst trip ever , they lie on every thing bad organized no social distancing they put us in the shuttle like a ships , we spent about 4 hours from 7-11 getting tourists from all over Cancun downtown when we Supposedly started from our hotel 7:30 am and back to our hotel at 8:00pm but we returned after 11:00 pm,
        They pretended our shuttle is broken down in the street around noon , we waited in the street for more than 45 minutes , then the nice big bus comes and get us, they even not offered water during the 3 hours drives until finally get to Chinchen Itza and no guid of course because it will take more time (again that suppose to be in the pagage) .
        The way back to the hotel we had to change the bus again and same tour dropping people off with no any procedure taken for the COVID
        Not recommend at all wasting money ant time.
        Written February 15, 2021
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Steve N
        1 contribution
        1.0 of 5 bubbles
        Dec 2023 • Friends
        I booked the Tour with The pickup at the Bluebay Grand Ismerala Play De Carmen. The tour operator messaged me the day before that pickup was at 7:25am. My friend and wife were also going. We all met just before 7am at hotel lobby. At 7:25am I messaged tour operator that I was at lobby. No answer. The tour operator was messaging my friend just after 7 was asking him if he was at the lobby. He responded, Yes. At 725 my friend messaged tour operator and asked where he was. Tour operator responded that he was at front gate of hotel. My friend responded we are at lobby it will take us about 15 min to get to front gate. His wife is slow and handicapped. I messaged tour operator at 738 and said we were at gate. No response. Tour operator responded to my friend and said he had to leave. My friend made a complaint to trip advisor and left a negative review. Tour operator replied that he was not responding to messages he sent that morning. My friend said outright on review he was a LIAR! The email I got when I booked said Hotel pickup. At no time before pickup did they say in email or message that pickup was at front gate 6 blocks from lobby. If tour operator responds and says something different, he is a LIAR! I'm a seasoned traveler and been around the world and to tell us he had to leave when we were on the way to front gate is NOT OK. I was on the phone with Trip Advisor/VIATOR at 738 asking them to send tour operator back to pick us up at front gate. Tour operator did not answer calls from VIATOR. I requested a refund and called my Credit card to dispute charges. I ended up renting a car and driving to Chichen Itza which costed me double!
        Written December 18, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Arek T
        8 contributions
        5.0 of 5 bubbles
        May 2021
        Great tour, and great staff.

        I enjoyed very much, and will strongly recommend.

        Special thanks to our tour guide David.

        Trip was taken on May 5 2021
        Written May 18, 2021
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Bran L
        1 contribution
        5.0 of 5 bubbles
        Jul 2024 • Family
        The trip was very good, saw lots of new places and amazing views with good insights of the history of Chinen. One of the hosts - Marcelino was extremely attentive with me as I was dying with the 34° heat, he was really good at paying special attention to our needs
        Written July 13, 2024
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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        Chichen Itza Classic + Cenote + Valladolid from Playa del Carmen provided by Mayab Travel Tours

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