On time and professional service. They picked us up right on time where they said they would be. The vehicle was acceptable and clean

I have been to Cancun many times but this was my first time booking this transportation. Had a great experience! Round trip from airport to hotel no problems and vehicle was in good condition. Will book again. Booked for 3 people and we had the van to ourselves.

Easy pick up and drop off from start to finish. By far a great experience given the first time to Cancun. I would recommend

Had booked Amstar as a private transfer from Airport to Moon Place through British Airways. Please be aware of the following: After a 9 hour flight we came out of the airport, to be met by plenty of people trying to offer us transport to our hotel, it was quite a scary experience for our girls. They wouldn't leave us alone. We couldn't find anyone waiting and were very nearly scammed by someone pretending to be from BA by advising us to get in a taxi and and then claim a refund on arrival to our accommodation £200. He was so convincing, even phoning Moon Palace to find out what's happened and gave his mobile to us it was NOT Moon Palace we spoke too on the phone !!!! Eventually we went back in the Airport and luckily found someone from BA who found our transport waiting outside, they wondered where we were!! . Amstar please make your signs bigger and clearer to passengers, it was a tiny please of paper stuck to a board. Other companies had people holding up boards with peoples names on. The return journey was faultless.

Had a great experience with Top Cancun Shuttle. I reserved a roundtrip private shuttle for my group of four to be transported from the Cancun airport to Barcelo Maya (80 km/1 hour 5 minutes) and then back to the airport at the end of our stay. I was able to confirm my reservation with them two days before the trip, and they sent me detailed instructions on how to exit the airport and find our driver when we arrived. Our flight to Cancun ended up being a little delayed, and then it took us over an hour to exit the airport after customs and baggage, but our driver was there waiting for us when we finally exited the airport. We were so relieved! I reached out to the company three days before our departure and asked to make a minor change to our pickup location at the hotel, and they made the change for me no problem. They then texted me the day before the departure to confirm the time and location. Our experience with the drivers and company was excellent, and I’ll definitely use them again when I return to Cancun.

Reliable transportation company, good communication . A convenient, practical way to get to and from our resort , friendly service

They were waiting with a sign with our name and were flexible enough to take our friends to a separate hotel with no extra charge. Got us to our hotel fast

We used to like their service. We had their service in 2018 and 2022 and we loved it. We recommended their service to lots of people. But recently we went to Cancun in March 2024 and they sent very old and dirty vehicle. There was a smell of cigarette and we even found one cigarette on seats. Very bad vehicle and service. Please do not book them you will be disappointed. Ignore their service. I do not recommend.

We booked for transport back to the airport, driver arrived at approximately 7:40 & told us we had 5 mins to be down stair or he was leaving, we booked picked up for 8:00am & was in the van at 8 sharpe, once in the van driver did not greet or speak to any of us, it made us seem as if we wasn’t on time & held him up. Drivers could be a little more nicer. Won’t use again.

We had a wonderful experience with the transportation service. It was on time, air-conditioned, and private. The driver spoke English and drove us to Playa safely. It was a fantastic experience. I’ve used them before, and it’s always been five-star service. I highly recommend them. They’re professional, reliable, polite, and the vehicles are clean and well-maintained, with air conditioning and water provided. Thank you! Muindi Family

Unfortunately when I first arrived I did not have a driver due to the company saying I did not give them my flight details.That was not the case but I did end up having to call & someone came out. Our driver was nice though!

We were stuck with immigration for a while and they patiently waited when we communicated we were stuck in a line. It was easy to locate them in a sea of salesmen trying to get you to book through their agency last minute. They quickly found the driver who was going to take us to the hotel. Hector was our driver he was so nice and amazing and didn’t make it awkward at all. Gonna book them for every vacation.

They were On time and actually waited for our delayed flight. They were also easy to find with a sign with my name on it. They were also very friendly!! Very easy experience.

I recently traveled to Cancun and used TCS to schedule my transport to our resort with a return. We did have difficulty finding our driver, but we found him within a few minutes of asking for help. They were prompt, courteous and accommodating. I left a bag on our arrival at the resort and we contacted TCS to have it returned and within 30 minutes the driver was back with my bag. I really appreciated their promptness as I was really upset with myself for leaving it behind. Will definitely use the service again if I am fortunate enough to make another trip. The only recommendation I would make is to have your logo more prominently displayed on your vans.

The company was great, picked us up on time with no issues. The driver who took us to the hotel was driving way too fast and that freaked us out hence the 4 stars but the second driver was excellent. I will definitely use again but please ask your drivers to take it easy.