I booked this tour for my clients on a bachelorette party. We booked up every seat on the boat so they could have the cat to themselves because it had a maximum of 15 people through viatour. Clients showed up and they changed their ticket the morning of their trip and changed their boat and put them on with a bunch of other people on a different boat. Then charged them $1274 over and above the money they already paid! if they wanted to go by themselves. Left for the excursion two hours late, brought them back late with the clients missing their dinner reservations and refusing to compensate for this unethical gouge. Of course, after all this happened, the clients had a miserable time on top of it.

The staff aboard our catamaran were amazing! They did a great job of making sure we were taken care of and informed. The actual experience was ok. I was hoping that we would see more of Isla Mujeres. We spent most of the day on the water.

Hmmm. Had high hopes for this day.. didn’t go as well as planned. Was late getting picked up. Not to the fault of the driver .. but it started us off on the wrong foot. Then the girl at check in tried to get more money out of us. As she was trying to do the same thing to another couple .. ride on boat was nice.. the stops were tourist traps… but the weather was wonderful

this company rocks! I already left a review about my experience during the tour which was a memorable adventure and we had a fantastic time, thanks to Angel and his crew of fun and friendly pirates. However, I want to dedicate this review exclusively to Best Tours in Mexico's exceptional customer service and dedication to serve their clients. Here's my story. During the trip a few pictures were taken using the optional service they offer. I was left with some contact information to pay for the pics but things got a little shaky, ran out of time and next thing you know I was back in USA without my pictures. I called Best Tours and spoke to Mr. Gerardo Gonzalez. Gerardo, took care of my request as if it was his own problem: contacted the boat crew, found out the photographer's name, contacted his employer and they contacted me back through my WhatsApp. Now I have these amazingly beautiful pictures in my possession and all thanks to the professionalism and diligence of Best Tours in Mexico and its best employee: Gerardo Gonzalez. Gracias por todo! Best Tours in Mexico +529982427000 ventas@besttoursinmexico.com https://besttoursinmexico.com/

My 2 adults daughters and myself had a wonderful experience. Crew memebers were attentive and respectful and very helpful. We truly enjoy it!

Alberto and Angel were so fun! They took really good care of us during our trip. I would love to come back and do another boat tour with them

I would have to say the whole catamaran trip was amazing the staff the food the snorkeling and swimming in the ocean 🙌

This was a fun excursion. The snorkeling was some of the most beautiful reef I have ever seen with a ton of aquatic life. The crew on the catamaran were very entertaining, kept the good times and drinks flowing. The island is very busy and touristy. I highly suggest you rent a golf cart to your and check out the whole island. It is quite beautiful on the south coast as well but you would never make it on foot. The beach on the north side was beautiful, but packed.

We didn’t get any news of when we were gonna get picked up after being contacted several times. I then called trip advisor customer service and was told that transportation was confirmed by the company. Our van never showed up and they called us and said that in fact the transportation wasn’t confirmed. We had to cancel our whole booking since we had no other day to reschedule on our vacation. Mind you we booked this months in advance. Luckily we were able to find another one for the day of but it was double the price. A very disappointing experience would not recommend.

Sadly I cannot actually write a review because my tour never happened. Being the in hospitality industry myself I know how much hard work it is to get to a spot where you become a super host and have great reviews. And one of those things is to get your first review - so you are forever grateful for that first person who took a chance on you. And this is the one reason why I wanted to support this company. The other reason was that they offered a pick up in Puerto Morelos - which is where I stayed (even from my hotel). Perhaps I should have known that it might be too good to be true. I booked this trip for the last day of my stay in Puerto Morelos because it seemed like such a fantastic way to end my holiday. I also was keen to see a bit of Cancun and then Isla Mujeres and was really looking forward. ' To start with all went well. Go an email confirming my booking. I wrote back and confirmed my hotel and got an email saying that pick up time will be confirmed the morning of the trip. By midmorning there was no confirmation I and I sent another message to which I got no response. Seeing that time was running out I now tried to get hold of the "agent" and eventually found a WA number - there was no response to my WA. Eventually found a telephone number, but seemed that this was another more reputable company with the same name. So, now beginning to wonder how legit this all is. I sat watching as the clock ticked by and realizing that the yacht has now departed from Cancun and I am still in Puerto Morelos waiting for confirmation of my pick up - I cancelled the booking and contact Viator to cancel the booking. I did get a response back. After the boat departed - telling me that the staff had a mix up and that I would be refunded. Losing the money would have been an issue as it was not cheap, but loosing the opportunity to make memories does not have a price. My whole day was eventually waisted and I will most probably not be back in Mexico for a long time (if ever) and never got the opportunity to see the island.

False advertising. There was no catamaran, boat was smaller than advertised, no snorkeling, and most of all did not take us to isla mujeres which is the reason why we booked in the first place. Crew members were nice and no issue with them, just did not do anything of what was advertised.

Incredible experience. Definitely worth doing, although a few little negatives. - the staff are great - friendly and helpful. - but they’re difficult to hear on the boat so a lot of us were confused about what was going on. Also the photographer is constantly trying to get you to pose so they can sell you photos afterwards. - the snorkelling was fantastic, (make sure you use the flippers as it helps a lot!), and the views are incredible. - the buffet lunch was really bad. Awful cold and overcooked food. Crazy busy queues as all the boat tours get dropped there. Nice little beach there but the food was really awful. Defo pack a lunch. - everything else was incredible.

My favorite part was snorkeling because this was something I have never done and always wanted to do in my bucket list.

My sisters and I went on this short excursion. Loved the crew, the liveliness, the friendliness, everything about it.

5 hr trip with smaller group was perfect for us. Transportation from hotel & back was perfect. Captain & crew supplied everything as promised.